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November 2023 by Nicholas Benson
I have been getting my oil changed for my 2016 Toyota at this location for years. Before this location was switched to Oil Changers, they had a great staff, fair prices, great service. I was a regular since 2018 and even had the punch card to get a free 7th oil change for free. About a year ago, the business switched from Service One to Oil Changers. I brought in the completed punch card today hoping they would recognize an opportunity to maintain a consistent customer & honor the free oil change...nope.As Oil Changers, staff is now gruff, inexperienced, and super pricey. Like dealership $$$$. I don't recognize any of the staff any time I come in & they don't recognize me. They could care less that I had a punch card. I get it..it's not their promotion, it's the old business' promotion. But, there's hundreds of service garages in just this area and I will start the search for another one to take my business to.Service: Oil change
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November 2023 by Ashokkumar Subramanian
Please do not take your car, you will be robbed. I had been taking our car to this place for more than a year, trusting them they are honest. Finally , we found they have been robbing us. They always say we got to change this and that and we believe it. We were literally spending $600 to $1000 every month, until last month. They had asked to change some part and gave $2000 quote and we did. When we take the car back we realized that the issue was still there. Then they said Oh! you got to change something else that will cost another $1500 ish. That rang alarm, man! every month we are coming and you are charging $600-1000 and you told another change this month and we spent $2000, now issue not resolved and still another $1500. If the the issue can not fixed then why did you fix something else and why you did not tell us in first place, just telling when we pick up!After this we took our car to Sun Auto, they were able to get back in few hours and found the part you replaced is not good and ask for warranty. Meantime they fixed all the remaining issue, then we get back to these guys, they are rude and no warranty for the part and I believe they did not change it at all or put some old part. They had a attitude like, now you found us we are robbing you, so no support for you as you will not come back anyway.If you want to save your money, car and time please NEVER EVER take your car here. Someone who has long history with them, saying this which means you must understand the magnitude and reality of this!
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November 2023 by John Davis
Oil Changers failed to close the valve after a brake flush. As a result, the brakes failed while my son was learning to drive. We could have had a really really bad wreck.Service: Brakes
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October 2023 by Denise Marshall
Prior to this visit, I was always pleased with everything at this business. On this day, I was a walk-in as scheduled appointments are not needed according to the website. I needed an annual TX car inspection. Easy service, just need the certified person to do the checks on the vehicle. When going in for a simple state inspection I was not aware that the cabin filter behind the glove box was removed and inspected. This had absolutely nothing to do with an annual inspection! The young lady took the time to get into my glove box without permission to remove the filter, bring it into the waiting room to show me. I was wondering what was taking so long after she took off in my car to drive it. I demanded she put that back into my car and I already knew it needs to be replaced. The car is a 2011 model so many things need to be kept up with. If she needed a feather in her cap she should have pushed for windshield wipers. At least they relate to the reason for an inspection. Is mgnt training these young adults to look for more ways to make a buck? Not cool. She carried in a dipstick to show another customer his fluid level was low. I'm not sure I'll be back if I need service again.
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October 2023 by Roger B.
Very good experience. Great staff, professional and polite. Answered questions and didn't try to upsell unnecessarily. I would highly recommend. .
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September 2023 by TonyV
I recently had an exceptional experience at Oil Changers & Repair (ServiceONE Automotive), all thanks to Elijah. After getting an oil change in Austin, my car developed a concerning rattling sound on the highway. There nearest Oil Changers location was your location. When I called in, Elijah was an absolute gem of a customer service provider. He displayed remarkable politeness, care, and attentiveness throughout our conversation.When I arrived at the service center during the high noon sun, I found Elijah hard at work, despite having visible wound cuts on his two hands from his labor. His dedication and willingness to help me was truly impressive. Elijah not only troubleshooted the rattling sound with precision but also showed great thoughtfulness in addressing my concerns. He is a great guy!I can't express enough how grateful I am for Elijah's outstanding service. He is an exemplary mechanic technician who goes above and beyond for his customer. In my book, he deserves not just five, but seven stars for his exceptional customer care. Great car service providers like Elijah are a rare find, and I believe he should be recognized. He deserves a big raise!!! Kudos to Elijah for making Oil Changers & Repair (ServiceONE Automotive) a great place for services. Thank you.
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September 2023 by Baski kannan
It looks like the business changed its ownership. I went for an oil change a couple of days. Without saying anything upfront, they changed the oil on the corolla and charged me $92 + tax. When asked for the steep price, they said 5 people were working on the oil change and they had to charge for man hours. Never heard of such a practice and never going there again.Service: Oil change
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September 2023 by Alessandra M.
Really nice place. Julio filled up the air in my tires and was very friendly. Place is also affordable for oil changes and other options. I highly recommend.
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August 2023 by Will S.
Went for an oil change and they suggested other things to be completed. I agreed to the coolant flush in addition to the oil change. My truck has been running hot ever since they did this work. It ran perfectly fine before they touched my cooling system. Now I need to take it to a real repair place to get it fixed. And they didn’t even give me a new window sticker to say when the next oil change is due.Service: Oil change
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August 2023 by David & Rebecca Allen
My dipstick was not seated properly and I had oil spill out and leak all over my engine. I would not recommend using them.
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August 2023 by Will S.
Went for an oil change and they suggested other things to be completed. I agreed to the coolant flush in addition to the oil change. My truck has been running hot ever since they did this work. It ran perfectly fine before they touched my cooling system. Now I need to take it to a real repair place to get it fixed. And they didn't even give me a new window sticker to say when the next oil change is due.
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July 2023 by Devyn Latture
*SEE EDIT*Went to the Cedar Park location. Overcharged me for an oil change/ filter clean by far and tried to upsell other services. The woman working here walked away mid conversation about my car several times. Then, they put my glove compartment back incorrectly, causing it to no longer close. Had to spend hours putting it back together myself. They wanted $80 for a tire rotation, so I went to the business next store for a tire patch and a rotation, which was done for a lower price. They were great for the Texas state inspection, but nothing else. Honestly, it seems like if you are a young woman, they think they should take advantage of the lack of knowledge they assume you have.*EDIT* Changed the review from two stars to one star. I’d give 0 stars if I could. The reason for this is because I just got an oil change done at a different place, which showed me where Oil Changers ripped my cabin air filter and cracked my oil filter housing. This made it so tight to get off that it damaged my whole oil housing unit. This should be hand tight only. The tabs were also ripped off of this, as well as the cabin air filter. Called the manager to report this and he denied all liability. I was given a very basic and insincere apology, while just trying to get me off the phone. Lacked empathy or ability to make the situation right. Had to pay $250 to fix all of the damages they did to my car. The name of the person who did all of this to my car is Kendall, according to the sticker they put in my car. Can’t recommend this place.
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July 2023 by Dave C.
Great service, very nice, and fast thank you very much Michael for the help with state inspection
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July 2023 by Matthew B.
Constantly trying to upswell services to you. Pull you away from everyone in order to do so. Why can't they tell you in front of everyone what's going on with your car? Cuz they are telling everyone the same things in order to service things that don't need serviced.Bad business practices, I do not trust them at all.
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June 2023 by Rodrigo Alvarez
We've been coming here since 2015 and they are phenomenal. Just now (2023) they serviced my new car in <45 mins on a Saturday afternoon. You can't beat their convenience and they do great work.Service: Oil change
