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January 2024 by Whitney V
I received help 3 different times from 3 separate employees, and each one was incredibly friendly and helpful! They gave me recommendations, color matched, and answered all of my questions. Great experience!
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January 2024 by Annamarie Cavazos
I would not even give it any stars if that was an option. I will never be back again. The lady that helped me Fatima was very rude and did not show great customer service skills at all. She seemed to rush me and i did not appreciate it. You would think at a corporation like this they would hire nice people with good people skills. Very upset
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December 2023 by Tamara O’Rourke
The staff here is incredibly kind, patient, and helpful. Countless times I’ve seen everyone at the cash register be extremely patient and kind with younger girls who are counting their money and paying for stuff on their own, including my own daughter. The staff really is awesome and makes for a great experience. Thank you!
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December 2023 by Aria Shaw
Went into the store looking to re-up on my rare beauty blush and browse for a perfume for my purse and had the pleasure of being helped by Ambrya!! She was so lovely and helpful across the board, and went so above and beyond for me. I was able to get one of the blushes that was out of stock on the floor because she went and checked the drawer for me, and she was incredibly helpful while i was browsing perfumes, going as far as to look for stock of a particular one for me and test out a multitude of different fragrances, taking my feedback and giving amazing recommendations. I didn’t get their names but there was also these two gorgeous ladies at the front of the store i chatted with as i was leaving, one was wearing a blue shadow on her lid and talking to me about the combo she was using on her eyes, and the other had this beautiful tan, radiant skin and a gorgeous neutral beat. From the moment i walked into the store the air was very welcoming and everyone was so sweet, even while the store was pretty busy for the amount of people working. I will definitely be coming back!!! (P.S. this perfume smells AMAZING, it smelled so fresh and floral with a perfect hint of vanilla on the fragrance strip and when i applied it on my wrist it started out very floral and over the 2ish hours i’ve had it on the notes of vanilla have revealed themselves in such an addictive way. i need a gallon of this stuff!!)
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November 2023 by Anonymous
Employees have disgusting attitudes. They will not welcome or acknowledge you based on your appearance. I was very bothered that they would watch and walk around me but never said a word to me. Peaking over my shoulder to see if I was stealing???? I left without purchasing anything
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September 2023 by Reba Holmes-Watkins
Great customer service. Learned their locations inside Kohl's are separate from the direct stores. All returns have to go to the same type store purchased.
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September 2023 by Shawna Marie
I have never been to a Sephora where I wasn't greeted or asked if I needed anything, until today. I walked in and immediately an employee walked past and didn't say anything then 2 more did tye same, I was there 30 minutes with no offer for help when multiple employees walked by me. Then at the register she asked a question and since I'm partially deaf I apologised and ask her to repeat it and i could tell she got irritated that she had to repeat herself.
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September 2023 by sarah simpson
Absolutely amazing. In and out so quickly because of how helpful the ladies were. Specially Syd and Madison! Can’t say enough how thankful I am for their help and knowledge. ?
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August 2023 by Karime
I love Sephora. I prefer it more than Ulta to be honest. But this location needs some training on how to be accepting towards customers of color. I’ve only been to this location 3 times, and my third time was a horrible and traumatizing experience. I went inside the store and immediately was bombarded with every worker working that shift coming up to me during my shopping time. After 2 workers were starring me down I had enough and when I was asked if I need help I said “I’m fine”. Still no remorse they kept intimidating me. Especially this one worker who I think may have been manager? The stares from these workers made me feel like I was stealing. But I wasn’t. Far from it actually. Then after spotting a worker that could potentially help me to look for some masks. The worker offended me by treating me like I was below him. Then proceeds to actually do their job, but offends me while doing it, telling me “you know this is $56?”. First of all, I didn’t ask. Second of all, I didn’t ask.So again, Sephora cedar park. Treat your guests with respect. It’s sad that a wealthy and colored person has to experience this locally.
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August 2023 by alaura alamillo
I went into this Sephora location looking for a tinted moisturizer that i had run out of , comes to find out the one i had been using was hard to find and only sold at certain places. I wanted something similar and more popular so i can find it easier next time i was needing it . MADELYN helped me match skin for a popular tinted moisturizer and educated me on different ones also . She was amazing , educated, very kind , and understanding of what i was looking for . Thank you MADELYN . to the employer, she definitely deserves credit for her knowledge and a raise for dealing with people like me on a daily basis who don’t know what they need but she somehow knew !! She made my day amazing . I’ll definitely come back soon for my beauty needs & Thank y’all again !
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August 2023 by Isabel Amado
Young employee with short hair followed around my family while we shopped around and stood, doing nothing but obviously watching us sample the fragrances while plenty of other families shopped freely without being profiled. Not sure if it’s store policy to watch brown families like hawks, but it put a bad taste in my mouth. We left without buying anything, and she immediately went right back to ‘doing her job’ and stocking instead of stalking. Never have had an experience like this at Sephora!
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August 2023 by Genesis Scott
some white girl followed my girlfriend and her siblings around the store instead of doing her job.not a good look! if ur anything but blonde hair blue eyes stay away from this store
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August 2023 by Amneris Batista
I went today and staff are not friendly neither the cashier and manager. Dissatisfied with this Sephora, I been on other ones and they treat me better. I wouldn't come back to this location again.
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June 2023 by Kristina B
I do not go to Sephora often, but everytime their service is excellent, they are attentive and I walk out getting what I need...I don't feel upsold. Consistent excellent service ?
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June 2023 by Mary Meister
This is an especially great Sephora. I hate buying things like foundation online because I never know if I'm getting the right color and Crickett helped me find the perfect one (and it took awhile!). Thank you for being so helpful! Highly recommend this store.
