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March 2023 by Cj H.
I've been with this bank for 10 years if not longer. Today, I had my card CLOSED due to Regions now sending out texts asking if a charge was done by the account holder or if it was fraudulent. I definitely love that they are checking that out BUT I was told that because I didn't respond my card was closed. THE TEXT WAS SENT TO MY SPAM! I went to use my card to get gas and I was so surprised it declined because I knew I had funds in my account. An hour later after using the chat app and calling the fraudulent department I was told they could do a ONE time ATM withdrawal from my card! The ATM costs $2.50...you going to pay that back, Regions? I bet not. I've had issue after issue with this bank and I'm DONE! This was too much. I shouldn't have to respond to YOU on a timeline to make sure I'm able to access my funds! I don't at all recommend this bank and I've heard so many fabulous things about Chase Bank! I recommend going there instead because no matter how long you stay with Regions it will NEVER get better! I started this account as an 18/20 year old something and now I'm in my 30s and wish I had picked a better bank! My dad and my sister have both left this bank a while ago and I definitely wished I had followed them! Regions, it's time we break up!
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May 2020 by Darby H.
Regions is probably the worst bank I've ever dealt with. As a small business owner, I need a bank that goes to bat for me and makes my business a priority. Regions has shown me over and over how they do not prioritize small business. Just in the last month, it has gotten even worse. They fell on their face completely with the PPP - never even looking at my application until the government opened their second round of loans when I got my application in within 48 hours of Regions accepting applications. Then, I wrote a check from another bank account I have at another bank to an employee who banks at Regions and they decide to hold the check for nearly two weeks!!! When I reach out to try to help my employee, no one can help me as one contact is out for a funeral the first day and the only person who can help the second day is out on a family emergency. Hopefully, today, on day 3 of asking, I can get my employee his money. The money cleared my other bank 6 days ago! After communicating with the only manager (who is new & I've never met) that can do anything about how unhappy I am with the bank, he tells me he has my accounts all set to close on July 1st. WHAT??? Customer service is nonexistent at this place. Do yourself a favor and stay clear!
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June 2018 by Carol L.
My family has been displeased with Regions for a couple of months. It took some time to open accounts at another institution and change our direct deposit. I went to Regions last week to close a checking and savings account as well as pay off a 400.00 loan. I arrived at 10 am. It took three hours for the staff to close the accounts and complete the paperwork to pay off the loan. Three hours! I could not believe I was in the bank for three hours for these simple transactions. They also don't know how to print cashier's checks. They attempted to give me cash when closing my accounts. When I told them I was uncomfortable with this and demanded a check it added additional time to my visit. They couldn't figure out the paper was in the printer incorrectly and could not get the cashier's check to print correctly. There is a total breakdown at this bank. Additional training is desperately needed as well as policies and procedures need to be reviewed and updated. It should not take three hours to complete simple bank transactions. You would think the cooperate branch would be concerned as their employees are not using time management throughout the day and client's are experiencing frustration. The good news is that all of my families accounts are closed and I hope to never step foot in the Regions in Cedar Park, TX again.
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April 2018 by Brian W.
Angelic, the branch manager went over the top to help me! Very helpful!! I needed something done that was very time sensitive - she went way out of her way to help.
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November 2017 by Kellie K.
I went there today to deposit 40 bucks cash. The line was way too long (last time I was there they were saying how short staffed they are), so I decided to deposit my cash into their ATM. BIG MISTAKE! Not only did it eat my ATM card, but it also ate the cash I was depositing. I went up to the window to tell the lady what was going on, but she was still dealing with other customers so while I waited on her to come outside, I called corporate and they said it didn't show on their end that the deposit was made. I ended up going inside and they had to cancel my card, reorder me another one, and put in an "error report." So I left with no bank card and the 40 bucks I was depositing had vanished into thin air. They said it could take 10 days to look into it because they don't service their ATMs themselves- it's outsourced to another company. I know things like this will happen with technology, it just sucks that more couldn't have been done so that I left with the money I was trying to deposit. I did learn a HUGE lesson today though....DON'T EVER TRUST AN ATM TO HANDLE YOUR MONEY!!!
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March 2017 by Sandra W.
I have used the bank's credit card for more than 30 years. I learned this morning I cannot find my card. I had one question but could not get an answer through the automated system. There is "number" to push for what I needed. I hate this new service and when I pay my bill in full on the 14th of this month, I will have a new card from another location. Sorry the top dogs of this bank made this decision.
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August 2016 by Debra P.
The Regions online banking system has been changed. All the information that has been input into the system since the beginning of the year is completely gone! If the management really cared about their account holders, they wouldn't have allowed this to happen in the middle of the year. What a bunch of idiots...... I don't think I want to continue allowing people who are just plain 'stupid' to use my money. I will be checking out another bank. I am really, really mad about this!!! I have used this bank for years. This is the first time they have let me down. But it's bad enough to make me want to change banks.
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August 2016 by Noelle S.
Initially when they were trying to get my business they were great. However, the online services shut down with no apparent reason forcing you to call the "800" number where you are guided through way too many menus by the robo-operator. It takes about 3 minutes to get in queue for a 'real' customer service person. I gave up waiting in queue after 30 minutes, really. I called my local branch and they were only able to give me the same '800' number to call. I despise companies that hide behind robo-operators and make it tremendously difficult to speak with a real person & actually resolve an issue. Eventually spoke with John Sanchez, branch manager--no help. Suggested that my computer had a problem & that I call the same '800' number.... He just blew me off.
