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March 2024 by Lance Maddoux
Let me start this with saying, I like Mary Jo. I don't like the phone call I just had with her, but at the end of the day, I respect her no nonsense attitude. As a business owner, I understand we all have tough clients, deadlines, work and life events that we cannot control. Seriously Mary Jo, I get it! What I do not understand is when someone is reaching out for help, in my case a (second-time) amendment to a previous tax year, I have to pay like I am filing a new return??? Again, I understand that nobody works for free but this is the second time I'm reaching out to amend the same tax return. I have received advice from two other tax professionals about items that could have been addressed at the original time of filing, why not from you? When I just reached out, it greatly surprised me that I was told it was my responsibility to know of these deductions before signing off on my tax return as this is what I thought I was paying you, the tax professional for. This is not my area of expertise, I'm busy, I have issues at my company I have to deal with, my house caught on fire, yada yada, WE ALL HAVE ISSUES. I'm sure there will be some responses as to why this is my fault and that I'm being unreasonable. In my business, lack of communication and not properly setting expectations always results in a bad ending. I wish you well personally, Mary Jo, but I'm very disappointed in the way you have handled me in your business. Form 7202 people, ask her if she filed this for you in 2021, you have until April 15th of this year to file it for a Covid relief tax break, Good luck. It will only cost you the price of filing your ENTIRE tax return to make this amendment.
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March 2022 by Pristine Auto Detailing ATX
Let me start by saying STAY AWAY!!!!! Been going here for years lately customers service was the worst I ever experienced extremely rude and disrespectful staff which have all been let go due to the owner loosing a ton of clients and now the owner has been extremely unreasonable and not able to providing the same customer service that sold me on when I started using this service. I dont do these but I don’t not like to play with my finances and want to save some business owners some HUGE headaches I am glad to be moving on!!!
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March 2022 by Richard Reed
I know it’s COVID times but services have definitely dropped off. Poor communication, missed deadlines, didn’t show up for an appointment, tells you want you want to hear then doesn’t deliver. Hope things turn around but I have to move on.Update: The original owner is back and service is likely the same as it was for years.
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February 2022 by Google user
We’ve been doing our taxes here for years! You must get your paperwork in early and be patient. We’ve never had any issues.Kristy was able to review my previous tax returns and redo them! We got some missed money back. They’ve always gotten our stuff done on time and are so sweet.
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October 2021 by M C
Most of the staff has been fired and the current owner has provided me and my family terrible customer service after several years of good service with former employees. Due to some issues with a foster child we had to file by mail this year and an attempt to follow up on my return I contacted the owner and as far as I'm aware of the only employee left. After several failed attempts to contact her I was contacted by former employees who she had asked to reach out to me because she did not have time to deal with me. I was finally able to get a hold of her and through the course of several phone calls where she continued to hang up on me she eventually called back and stated that she was wrong about what she had told me and that they did file our taxes by mail even though she swore multiple times that she was in the room when we were told they would not do that for us that they only did it electronically. Upon finally calling me and letting me know that she was in fact wrong multiple times and that they had in fact filed my taxes through the mail for me as I remembered she did not and refuse to apologize for her behavior and actions and was unwilling to assist me any further and completing my taxes or checking up on them as I had paid her to do so. Her logic was that I had paid her employee and not her and that her company held no accountability for anything that an employee or previous employees had done. If you have prior business with RBCE my recommendation is to locate one of their former employees and follow them to wherever they will continue doing their work.
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October 2021 by Minette Michelle Campos
MaryJo has been taking care of my taxes for many years now and I have always been pleased with the service. Her staff is friendly and welcoming and always very professional. I appreciate the service I receive each year and recommend her to family and friends.
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May 2021 by Meghan Moxley-Trees
I’ve been going here for my taxes since 2019. I see Ben and he is very quick to get my taxes done. When I had to do an amendment, after I got another form, he worked diligently to get it taken care of. I highly recommend him for all your tax needs!
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May 2021 by Synthia
I worked with Ben at this office to get my taxes done this year. As a *new* small business owner I was very nervous about my taxes. Ben handled everything with ease and was able to get them done quickly and efficiently. Highly recommend.
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April 2021 by Courtney Leal
We’ve been doing our taxes here for years! You must get your paperwork in early and be patient. We’ve never had any issues.Kristy was able to review my previous tax returns and redo them! We got some missed money back. They’ve always gotten our stuff done on time and are so sweet.
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April 2021 by Chris Gilbreath
My wife and I have used RBCE tax solutions for over twenty years now. We’ve never been disappointed in the services provided and they are super affordable. We like doing business with a local service as opposed to a franchise. There’s a friggin pandemic on and the last thing you want is some tax prep hassle. That’s why you should bring your business here. It gets done and it gets done right and it’s affordable.
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April 2021 by A. M. Stone
Love Lisa! She is amazing and efficient. Will be using her for the future!
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April 2021 by better older
Great attention to detail to ensure my taxes were handled properly. Helped me with difficult details for my business.
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February 2021 by Minette Campos
MaryJo has been taking care of my taxes for many years now and I have always been pleased with the service. Her staff is friendly and welcoming and always very professional. I appreciate the service I receive each year and recommend her to family and friends.
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January 2021 by Faith Thomas
I wish I could give 0 stars. I can’t express how horrible our experience with Kristy has been. Stay far away.
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December 2020 by Blanca
My parents been going to Maryjo for years and its all been great up until this year. Her staff accountant Kristy has been the absolute WORSE!!!! She made them miss the deadline for submitting the paperwork, NEVER EVER replies and has hung up on us multiple times. She admitted that all the emails sent to her get pushed back and ignored that come from us. Maryjo has been on leave all year and Kristy has been ruining everything. If you want to potentially miss deadlines, get no updates and be hung up on, this is your gal!!
