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November 2023 by Jen Sanlon
Horrible customer service today. I showed up *on time* for my appointment, checked in, and chose the “wait in car and we will text you” option that they offer on the kiosk (and is talked up in the instruction recording playing in the lobby). I waited in my car for 20 minutes past my appointment time, then got texted that it would “soon be my turn”, so I came inside within a minute of getting the text. Seriously, it was like 30 seconds or less. The other people in the waiting room informed me that they’d called my name and then took someone else. The next time an employee came out, I told him what had happened and he said “well, you missed your appointment so I cancelled you and now you have to re check in as standby.” I reiterated the situation and that I had been there on time and come inside as soon as I got the text so it was their issue, not mine as I had done everything they asked. He said “You still missed your appointment so I cancelled it. You have to wait as a standby.” There were several people there (most of whom arrived and checked in after I had initially checked in) so I knew it was going to be quite a while, and I had already wasted almost an hour on this and couldn’t wait any longer so left and now will need to reschedule my doctor appointment because labs won’t be done in time. The employee was super unhelpful about the situation in front of a roomful of patients who were telling him that I was there on time and he was in the wrong. Definitely will never go back to this location - CPL just gained a customer.
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November 2023 by Tara Messer
Didn’t have to wait very long after my appointment time at all. The two techs that helped me were really nice and friendly. I have terrible veins and am used to people having to dig around or stick multiple times to get blood. This tech got it on the first stick and barely moved it around to get my blood to come out. I SUPER appreciated that.
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November 2023 by Lauren Nelson
This place was awesome! Same day appointment. Checked in at my appointment time was called with 2 minutes. Molly was lovely. Took a lot of blood… did not feel it at all. I was in the car within 15 minutes . Badabing Badaboom. There’s no need to go anywhere else. Seriously!
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November 2023 by tina donth
I don't enjoy writing bad reviews, but I have to in this case. This location has messed up my lab work twice now in a couple of months. The first time resulted in me having to get blood drawn 3 times for a single order (the first draw was at this location; the second was at another location which also messed up). Last week I took in a paper order and again something wasn't included and now I have to go back again. It's not fun paying a copay every time a lab messes up, not to mention the needle part that has left me bruised each time at this location.
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October 2023 by Lisa Hardy
This lady was just so terribly rude to an elderly couple that had been waiting and hasn't ate today at 3:07. She made a very rehearsed statement of appointments are priority over waiting....which is understandable, but they had no one before them for an hour before the elderly couple. Her status was rude and not sympathetic or good patients care at all
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October 2023 by Chris Hudson
Place is a joke. Walked in at8am, no cars in the parking lot, Noone in the waiting room, went to make an appointment and it said they couldn't see me till 1010. So I waited in the waiting room for 45 min, Noone else came in to the office the while time i was waiting. So I tried to ask someone why they couldn't just see me since Noone else was there and I couldn't even get anyone to come to the glass office window.
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July 2023 by Judy Carsal
Don't go to this lab. They were so rude and kept asking for ID and more ID. They called my doctor and my insurance company in front of me and made me wait while they triple ID'd me. They acted like I didn't belong there. When they called my doctor they stared at my license, stared at me, described me on the phone, and asked if I was a patient. They asked if the blood work orders were for me. It was just so weird. What, do lots of people fake up blood work orders to get basic metabolic blood work done? I sure don't enjoy needles, so I doubt it. Find another lab.
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July 2023 by Hadley Jauer
Quick and painless, literally! I checked in about 5 mins before my appointment and was called back within 5 mins. My phlebotomist was so sweet and fast!!! I was in and out. Make an appointment before you go! It will make your life and the phlebotomist’s life so much easier. Keep in mind, COVID has impacted the way the world operates in so many ways and this shift towards making appointments instead of doing walk ins is part of that. The staff is trying their best to adjust to this themselves while still meeting the demands of their patients and do NOT deserve to be treated poorly because you did not make an appointment.
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June 2023 by Jason Johnson
What’s the point of making an appointment if they are not honored? Had a morning appointment , checked in 5 minutes before my appointment time, then waited 40+ minutes before called back. At certain points there were over a dozen people waiting.
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June 2023 by Bhanu PV
I had an appointment and I reached early as I was fasting. They were serving nobody for 40 mins but not ready to call me in. When I asked, they told me their system will not allow early check-in even if they are idle and not serving anyone. Grrrr!They should improve the policies if they really have such policies.
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May 2023 by Jacob B.
Came in 15 minutes early for a quick Covid test and had to wait 30 minutes past my appointment time for something that took less than 5 minutes to complete.
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May 2023 by Ariel Gray
All of the bad reviews worried me, but this was extremely efficient and easy. I made a 7:40 appointment online. Checked in at the kiosk at 7:42. Got called back at around 7:45. Amber (seemed to be the only employee there) sat me down, took my payment, checked which arm had the best vein, then stuck me ONCE, got three vials, and said have a nice day.Zero issues and now I'm headed home in less than 20 minutes. Easily 5 stars.
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May 2023 by Alexis
It was fine. I went in a little worried I'd be late for work after reading reviews. They saw me about 8 minutes after my appointment time. Check-in was easy, blood draw was fast.
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May 2023 by Rachelle Alaine
Staff is usually pretty nice here but scheduling an appointment and wait time is awful. It doesn’t matter if you arrive on time for your appointment, they’ll serve late people who come in after you first! I’m typing this as I’ve waited 30 min already.
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April 2023 by Victoria Drobshoff-Barbiaux
V was absolutely amazing, she got blood so quick from me. It was totally painless I didn’t even realize at first that she even got the needle in. She’s so sweet, easy to talk too and listens very well. The lady who checked me in and did all my charting was awesome as well. Such a friendly staff, I will definitely continue to use this location as long as they are here. Thank you ladies, for an easy, painless lab drawl.
