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March 2024 by Sylvia Montoya
I waited over 25 minutes to buy a nose stud and no one ever showed up.
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January 2024 by Rian Anderson
I was helped finding beautiful jewelry. Liz an Emily are both helpful and intelligent.
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December 2023 by Tianna Acosta
I got my ears pierced here when I was a kid & brought my 2nd daughter here for her piercings as well. Piercing is great. But 6months later we decided we wanted to get her new earrings I was told to get the warranty & because they were screw post I'd have no worries of them coming off. Also, that if they did come off or get lost they would have no problem replacing them since I had warranty. I went this weekend to get my 2 youngest daughters another set of earrings because they both had lost their one earring each. I was told the warranty never did cover it and I basically got, got by the sales girl. It was %40 off everything over $50 so we didn't make a fuss. But the audacity to still try to upsell my husband the warranty once again knowing it serves no purpose is something else. He simply told them no because you aren't going to warranty anything and I'll just come back again & buy more instead of wasting anymore money on any extras with you all. So overall it's a great place just not worth spending anything extra than buying your jewelry here & highly recommend the piercings
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October 2023 by Ashley Hall
I made a reservation for an ear piercing and was greeted and worked on immediately. Bambi was friendly, efficient, knowledgeable, and gentle. Everything was clean and made me feel comfortable. I would recommend to anyone getting a piercing or purchasing jewelry.
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August 2023 by Ângelo Mendonça
Bought 14 carat gold earrings for my daughter. Paid them $54.00. After a bit of usage the gold turned dark. These guys are pure cheats or they don't know about gold. I am never going here or buying gold from these folks. There are merchants in Austin who will sell gold which is pure. I don't mind paying a higher price for not getting cheated.
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August 2023 by Kristine Petrosyan
Very bad quality gold for little kids. My daughter was wearing them over a year and was complaining about pain. When we removed it had discoloration and for sure it was not gold.
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August 2023 by Nicole Maddocks
The website makes it look nice, but it's still just a rundown kiosk in the mall. I tried returning something that I bought off their website and it was horribly difficult because their POS wasn't connected to the same data as the website. I ended up driving all the way there for absolutely nothing. Frustrating. The staff also didn't seem very knowledgeable. I wouldn't trust them to pierce anything other than my earlobes, provided they use needles instead of guns/plastic devices.
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August 2023 by Bryan E
Had an ear piercing done here and it was done very professionally, and was reasonably priced.
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July 2023 by Eden
Jewelry is really beautiful, this is my go to when I want something in the moment. The only thing is the jewelry breaks, and unfortunately this recent time I didn’t get the warranty.. So my earring can’t be fixed. Very unfortunate for me smh
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April 2023 by Taylor Fox
Took my 3 year old to get her ears pierced and was very very satisfied with my experience! They let me be as picky as I wanted with the dots and had the exact earrings I wanted! Highly recommend!
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March 2023 by Gracie Amezquita
Most amazing group of experts work there
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November 2022 by Blythe J.
Our 15 year old son wanted to get his ears pierced, and we were all in. We started out at a fancy place at the Domain, where everyone was young and hot with multiple piercings, and they wouldn't do it because he wasn't 18. Which we were absolutely baffled by. BABIES get their ears pierced! He's 15 and BOTH of his parents were with him! Like seriously, WHAT? Anyway, now I was on a mission so we ended up with the tried and true - the Piercing Pagoda kiosk in the mall, which is where I got mine done when I was 8, and all of my friends got theirs done, and basically everyone else, too. Marilyn (I think that was her name?) was absolutely wonderful. Zero pressure (because by this time the kid was nervous as hell), but super knowledgeable and very calming. She gave us all the information, showed him the earring options (all 14 ct gold, all high quality studs), then gave us our space so he could think it over. We took a lap around the mall and came back a few minutes later. Marilyn was genuinely excited for him and without any wait at all, he was in the chair. She and her coworker did his ears at the same time, it was unbelievably fast and easy, and his relief was palpable. These two ladies could not have been sweeter, and they even gave him a lollipop when he was done! I'm quite sure we spent at least $100 less than we would have at the other place, and the experience was at least 100 times better than it would have been there. Highly recommend! Five stars! Don't waste your time at the fancy place - sometimes the classics really are the best.
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October 2022 by Terri J.
I love some of the unique earrings they have here. Prices are in line with other places. Quality metals - no junky stuff here. Staff are helpful.
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October 2022 by Kaelyn Campbell
Alejandro was the best help ever! I was getting my cartilage repierced and he was so helpful and really made my experience better. My old piercing was off center (not done here) and he made sure to adjust that and fix it for this new earring. Please reward this man for all the work he does because he truly cares about the work he’s doing and wants to help people!
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July 2022 by Lindy G
Don’t waste your time buying from here. They make mistakes and you’ll be the one getting the short end of the stick. I bought a 22 inch chain. I got warranty on it. Came back to get it replaced and they tried giving me a 16 inch at first until I measured it out in front of them. And turns out when I originally bought the chain, they rung it up incorrectly and it was a shorter chain they had the receipt for and warranty. And there was nothing they could do even though it was their fault. Would not recommend. I should have known better to come to a jewelry kiosk. Even when I showed up, they couldn’t even help the customer that was there before me cause their system was down. Ridiculous.
