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June 2024 by JessE Hernandez
Freddy !!!! every time we go in he was the biggest help!! The biggest help we’ve ever had !!!! I got everything I came in for and a couple more things !! ? He’s always there to make sure you have everything you came in looking for, always patient, he’s extremely knowledgeable and always has such great recommendations!!!! Freddy is best part of our trip to the store !!! ????
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June 2024 by Nuff M
Scammmmm. Beware, went to print something only to discover a month later they signed me up for a membership without asking. It’s been two months and I still waiting on my refund.
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June 2024 by Teresa Cantu
Marsha was a great help and extremely personable. She really went above and beyond to assist me when I couldn’t find what I was looking for.
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June 2024 by Tom Sawyer
Susan the store manager was extremely helpful and friendly.
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April 2024 by Shawn S
Service rep mentioned sending an image and text to print my order. I sent, drove there, then was informed they couldn't print text but could image. I watched the rep copy and paste the image, save file, and then print. Pretty odd that they could do an image but not text. It's done the same way...
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April 2024 by Maddie Wober
The operations manager was exceptional! I think his name was Chris ( I remember he had a pony tail) he went above and beyond to help me with my ink for my printer when no one else could.
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March 2024 by Stacy W.
If I could score this store with less than 1-Star I would. DON'T shop here, don't send your children in here for school supplies, steer clear of the staff & the management team who SCAM their customers, lie to them, save payment methods, process unauthorized charges, sell your contact info, on top of sexual harassment, disparaging comments, and inappropriately interacting with CHILDREN. Absolutely disgusting - so appalling. The corporate line has NO idea who's employed here, the manager, nor could they get a hold of anyone on the phone. As for the nationwide policies & promises, they aren't upheld at all - they make up their guidelines on a whim. As a local business owner, single-mom, PTO board member, church member, and outreach coordinator for our county, there are SO many products, services, technologies, printing, etc. that could have continued to be taken care of by Office Depot. My family is a 15-year customer - anyone I come in contact will also receive this feedback. Moving forward I will go out of my way to NOT spend a dime with this establishment. The store was filthy, staff was dismissive, rude, uneducated on the materials for sale, unwilling to locate inventory off the floor, or guarantee pricing based on the 'price match guarantee', sale signage was not honored despite the company's listed pricing being incorrect. Lastly, the male staff followed underage tween girls, made obscene comments, and made requests that no one should ever make. Despite multiple calls - absolutely zero actions or accountability was taken. Absolutely horrendous behavior- stay away!!
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March 2024 by Maria Molina
I will never come back here again. I came to Office Depot for ink cartridges and they didn't have the Canon brand ink I needed. So I took the opportunity and bought the Office Depot brand ink cartridges that are compatible with Canon. Biggest mistake ever. After being asked if I wanted to sign up, I politely declined, the employee didn't take no for an answer and tried to get me to sign up again for 10% off which I declined as well. So they didn't ring me up until I gave my name, zip code, and email. After being irritated I got home and opened the ink cartridges and they were ALL busted. Each was individually wrapped and ink seeped through the plastic baggies each one came in. I assumed that this item/ the ink cartridges were defective at this point. No way I can put those in my printer. I of course went back and tried to do a refund.
At the time of my refund, the same employee gave me a rude look before even ringing me up and said "I will only give you a refund this once." Very Unprofessional. They showed me the policy of only UNOPENED items can be refunded. They asked if I wanted an exchange when I politely said no, I did not want to purchase this brand again because of the item in front of them. After the "one-time only refund," the employee took the ink cartridges, taped the box up, and put the back on the shelf (by the front counter) for resale as if the item was not defective or had anything wrong with it. Never again will I shop here.
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February 2024 by Maria M.
I will never come back here again. I came to Office Depot for ink cartridges and they didn't have the Canon brand ink I needed. So I took the opportunity and bought the Office Depot brand ink cartridges that are compatible with Canon. Biggest mistake ever. After being asked if I wanted to sign up, I politely declined, the employee didn't take no for an answer and tried to get me to sign up again for 10% off which I declined as well. So they didn't ring me up until I gave my name, zip code, and email. After being irritated I got home and opened the ink cartridges and they were ALL busted. Each was individually wrapped and ink seeped through the plastic baggies each one came in. I assumed that this item/ the ink cartridges were defective at this point. No way I can put those in my printer. I of course went back and tried to do a refund. At the time of my refund, the same employee gave me a rude look before even ringing me up and said "I will only give you a refund this once." They showed me the policy of only UNOPENED items can be refunded. They asked if I wanted an exchange when I politely said no, I did not want to purchase this brand again because of the item in front of them. After the "one-time only refund," the employee took the ink cartridges, taped the box up, and put the back on the shelf (by the front counter) for resale as if the item was not defective or had anything wrong with it. Never again will I shop here.
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January 2024 by Yuriy Kovalek
Was buying 3x 200 in Visa gift cards because I was told by a friend there was a sale that effectively negated the activation fees, which makes it a great deal for presents compared to store-specific gift cards. There was no sale sign at local OD, so I asked the cashier and she told me the sale definitely applied yesterday, but we’d have to see if the system applied the discount because she didn’t know for sure. Told her I’d not buy w/out the discount, then I got distracted by a phone call while she was processing and they charged me the full price $623.75 no discount applied. Store manager refused to take a return on the spot, although it’s totally the cashier’s fault because I specifically requested to check for discount before charging me.
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January 2024 by darren hassin
Great experience with Zachary.
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January 2024 by Russ Willard
Great associates, with good product knowledge
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January 2024 by Suzanne Camin
They always have what I need and there is someone with knowledge of what I need! Thank you!
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January 2024 by Abdullah Marulcu
Store manager Nathan was very helpful and took care of my laminate job very quickly , even it was very close to closing time . Nathan , you deserve 10 stars instead of 5 stars . Thank you very much again
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December 2023 by Katie Kyle
I called ahead and spoke with Zachary on the phone in Printing. I had questions about getting a stack of spiral-bound papers. Once I arrived, he remembered our call and helped me quickly. I wasn't sure if I could include laminated pages, and he explained why the machine couldn't (jamming), and I felt heard. Then, he came up with a solution and got it done quickly. It was perfect, and I was in and out in less than 5 minutes. He was also very friendly and personable. This isn't my normal Office Depot location, but thanks to Zachary, it will be!Bonus, parking was easy, the store looked great, and I will be back!
