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February 2024 by Brillit Brava cortez
Nicol and Fernanda, my respects, magnificent attention, the most, thank you very much, they were very kind and waited to finish everything even though the opening hours had already passed until I could make my payment.
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February 2024 by Sivaraj Ramasamy
I was interested in the offer for a free low configuration mobile phone with a 40$ monthly plan that I saw on their website. However, when I tried to place the order online, it didn’t go through. The website clearly stated that the phone was free, and there were three types of plans to choose from: 40, 50, and 65$. It also said that the activation was free.Since I couldn’t order online, I decided to visit the store today. When I asked for the same offer, the girl who attended me was very rude and unhelpful. She told me that I had to take the 65$ plan, pay 10$ for insurance for the first month, and pay 28$ for activation. When I told her that the website said otherwise, she replied, “Go ahead and do it on the website then.”I was very disappointed and angry with her attitude and the false advertising. I left the store and called customer support, who confirmed that the offer was valid and placed the order for me for 40$. I don’t understand why the store staff lied to me and treated me so poorly.This was the worst experience I ever had with a mobile store. I would not recommend this store to anyone. Be careful with these crooks. They are trying to rip you off and have no respect for their customers.
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January 2024 by Felix Sandoval
The attention of the ladies is excellent for me, they are very patient and helped me with a problem with my cell phone and already passed on my information, very good service, thank you!!
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January 2024 by jesus hidalgo
Excellent, very attentive Fernanda, the customer service is spectacular, very grateful she helped me with everything and gave me my email and contacts. Thank you
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January 2024 by Adrian Jose Hidalgo Rodriguez
Very good service inside the store, very happy with the help that Nicole, an excellent representative, gave me
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January 2024 by Joy Bee
Went there today 12/28/23 with my son to get an upgrade. Carlos was the one that helped us. He was so friendly, informative, helpful and answered all our questions. He was also very patient with us because we were very indecisive.
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January 2024 by Ruben Aboytes Mosqueda
Very good service and they help the customer with any concerns. Miss Fernanda is very helpful, highly recommended
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January 2024 by Évy Aristhene
Great customer service! Nicole helped me get internet on my very old phone almost immediately when i needed it most, really glad I came.
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January 2024 by Erick Reyes
Very good. Mrs. Fernanda's attention, she explained to me all the promotions that bibe had to pay my bill and I left happy with my tablets, thank you
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January 2024 by Lucrecia Cárdenas
Good afternoon. I have been to store #251N Bell. Mrs. Fernanda assisted me. I am very grateful for her excellent attention, kindness and above all because Ms. Fernanda explained to me all the benefits of belonging to the METRO family. Thank you.
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January 2024 by CrazedCosmo
Carlos is possibly one of the best sells man I've ever had the pleasure of meeting. He made sure to explain every option and its price to me throughly.
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December 2023 by Hope Scheel
Carlos was amazing he answered all my questions an explained all my options I will definitely be stopping at this Cedar Park location from now on
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October 2023 by Becky Jacobson
My experience with your employee Fernanda was incredible. Not only was she very friendly, she helped me so much with switching to a new phone. We had a problem and she helped to fix it with no stress on my part. I greatly appreciate her and her kindness. And of course all the help. Thank you Fernanda!!!
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April 2023 by Sean D
Been fighting with (phone) customer service for over a week about services being removed, but I'm still paying for them. Supervisor after supervisor, etc.They finally claimed my phone is "broken" and to go to a store, they couldn't do anything further. I was in there less than 5 minutes before Jeong (I hope I spelled her name right) had it fixed. have both Google One and Scam Shield Premium back.
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March 2023 by Jeff Tachibana
Wonderful customer service the employees are very helpful and they take their time to ensure I was taken care of and all my questions was answered they all had knowledge of every phone. Great place to purchase my phones for me and my family
