-
September 2024 by Sean Dawson
Brought my Audi here after getting the run around at the dealer and quotes for service that were ridiculously high.
Luxury Auto Works is a great option for great service behind the counter and in the garage.
Most customers want to fix what is wrong but also would like honest feedback about any other potential issues. Luxury is great about communicating any issues they find and being honest with you on their priority and how they could impact the car.
I happened to be waiting in the office so instead of sending me a video inspection of the car they walked me through the shop and let me see with my own eyes.
When the repair wasn’t going to be completed that day, they had a loaner vehicle for me, which for me personally, i have never experienced at another third-party shop.
I fully trust these guys with my car and will continue to gladly give them my business.
Highly recommended!!!
-
September 2024 by jin park
The sales people were very friendly and nice.
I had a battery issue so I called to share with a representative. He had told me to come over and told me it will take an hour to get it inspected. But at the end of the day it took me more than 3 hours to get a battery changed. Would have been nicer if they told me what time I should come to minimize the wait time. (They have $10 credit offer for uber in case you have to go home, which is nice).
The battery is around $190 if you buy it yourself somewhere else but I was charged $290 here so the margin rate seems quite high. Not sure if the customers can bring their own parts?
The service is friendly but the labor cost is quite high - $200/hr.
They said it can change depending on what service is provided so that is actually quite vague for a customer to estimate. And service such as changing a battery is quite simple, shouldnt be charged at $200/hr because this could mean If you have to change more sophisticated parts, you might be charged at $500/hour.
Battery change only took 10min. The inspection in the receipt indicates they have done various checks but during the feedback session they told me they only checked the battery and nothing else, so I dont understand how I was charged with 1 full hour fee.
Lastly, complimentary car wash was not provided.
The sales process was luxurious but comparing with what was delivered and what was charged, I dont see a luxury value.
I mean does anyone think it makes sense to replace a battery with continental 48CP battery and labor cost $570 + 3.5 hours wait time? I was told with the quote before they proceeded with the replacement, but if I didnt accept, they would have charged me $200 for inspection fee anyway so I had no choice. But still, I appreciate for the friendly service from the sales and technician. I can try to understand a little high price and time takes to do actual maintenance, but the customers shouldnt have that long wait time prior to maintenace.
-
September 2024 by Abel Garza
The communication and customer service provided from start to finish with the repair on my vehicle was Exceptional, professional, and precise from Brett and Adam. Repairs were completed faster than expected. Top notch Auto repair shop.
-
September 2024 by Emmy camp
My son and I have been going to Luxury Auto for years now. The team there goes the extra mile for you. Brett is AWESOME!! He always has kept us in the loop of every aspect of the work that needed to be done to our Audi. He always answers my questions in a timely manner and explains things to me in detail when needed. I would recommend them to anyone that needed service done on their vehicle.
-
September 2024 by Nandak Dhurjati
Brought my 2015 BMW here to get my timing chain/oil pump fixed. Brett told us that the price would NOT exceed 4-5k. Once they disassemble the car, he called me and stated that the repair would jump to 7k. I stated that the repair was too expensive and that I would take my business elsewhere. He begins to argue and states he can’t put the car back together without charging us the extra 3k for some reason. I fold and agree to it. Come to find out that he replaced spark plugs and other things in my car without telling me, specifically after I’ve told him not to mess with anything else besides the timing chain and oil pump. Here comes to best part, literally 1 day after I bring my car home I hear rattling and clunking noises near the front of the car. I call luxury autos and explain Brett my grievances. He states “no need to get frustrated” in a rude tone while I remain cordial. I take it to a mechanic near my house and I come to find out Brett and his team did not install my CV axel correctly. The people at lambs auto stated that this is an error in installing the axel. The spring needed to secure the CV axel was gone and the rep at lambs stated that “this is something they have never seen before” TLDR: They raised the price on me last second after promising a fixed price, didn’t install my CV axel after taking it apart, was very rude to me throughout the entire process. I will never come back or even refer anyone to this shop.
-
September 2024 by Michael Shangreaux
I took my Mercedes C250 into Luxury Auto Works to fix an oil leak. From the start the courtesy and professionalism was top notch. I worked with Adam on my check in, and he couldn’t have been nicer. It was a pleasure working with him. I was a walk-in and didn’t have an appointment, and was assured that they would be able to diagnose my vehicle that day. They were able to find the cause of the problem and have it fixed by the next day. I would have been lucky to get it back next week, if I had gone to the dealership. Price was what I expected. I’m not looking for the cheapest mechanic, but a good one. Having certified Mercedes mechanics is a huge plus on that front. Adam kept me informed of the status of my vehicle, and when I asked questions he promptly responded. I had a great experience, and I will be using Luxury Auto Works for all my maintenance and repairs from now on. Thank you guys for being so prompt.
-
August 2024 by Mr. 713
I bring my 2016 Maserati Ghibli Q4s here, they have great service, great pricing and great people. Deff way more affordable than bringing it to the actual dealership. They also provide great communication on any issues or concerns they may have. I would highly recommend anyone with luxury European car to come here for service.
-
August 2024 by David Tiku
Front office staff ( Brett & Adam) are very courteous, friendly and quite professional. Their techs are top notch and did a great job with the servicing of my car even getting it cleaned inside and outside. They delivered on time as promised. The sticky issue is that, their labor does not come cheap.
-
August 2024 by Family Cavazos
They provide excellent service and do excellent work. Great communication so I knew what was going on with my vehicle while I was in their care I highly recommend!
-
August 2024 by Hailey Mitchell
Brett was very patient and did a fantastic job informing us about our car situation/problem. Honest and hard working individuals!
-
August 2024 by Blue Bains
These guys have always been amazing. They are kind, informative, honest, and understanding. Quit going to dealerships for your maintenance. These guys are million time superior in every way!!!
-
August 2024 by Allison Matney
Brett and Adam came recommended to me after I began to have car trouble traveling to Austin for work from Houston. They were thorough, kind, and knowledgeable. I wish they were in Houston and I would go to them all the time. They gave me options, financial options, and didn’t try to upsell. I know what I can do better with upkeep on my Audi thanks to them. Highly recommend Luxury Auto Works!!
-
August 2024 by Frank Marullo
Our Mercedes repaired on time, done right, the 1st time. Everyone is very professional, Brett put up with my endless questions, and responded promptly. Highly recommend.
-
August 2024 by FREDO RIVERA
Had my first service for my 2017 GLC 300 Great service, communication, and prices… I will definitely be returning
-
August 2024 by Kim Pollard (KP)
If you’re looking for excellent service and a peace of mind, this is your place! Look no further. Top notch service and recommendations for your vehicle!
