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January 2024 by Mengo Thor
Please don't go here. They will.scam you. Last year I made 40k and did not get anything back. This year I made 60k and got 800+ back from TurboTax. This place is trash and won't help you get anything back. Trust me, don't listen than go ahead. They do charge a 300 dollars for service also. TurboTax is free but with 30 dollars you are covered. Not sponsored by TurboTax .
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June 2022 by Eric Robbins
They are HORRIBLE with communication. Have had 3 separate appointments and when i arrive to them nobody is there and the place is closed and they dont respond to any phone calls or messages. Would not recommend this place at all.
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April 2022 by Justin Blahblah
Worst tax place ever, me and my wife had been going to Hai for a couple years then we switched to H&R block then we noticed the illegal and unprofessional work these people do. Our last income tax we filed with her we paid 500$ per person and that was the last. DO NOT WASTE YOUR MONEY HERE
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April 2022 by Tony Aguilar
Horrible place too do ur taxes .the lady might be racist against Latinos. I waited and got everything they asked for them to tell me they can't do my taxes and I've been doing my taxes the same way for about 8yrs now
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May 2021 by Youso D.
Unorganized, unprofessional, inaccurate and rude. Misplaced original documents, paperwork scattered all over the office, entries were inaccurate and she was so rude she called me "***** three times in front of other customers. Taxes prepared elsewhere saved me $15,000 and no late payment penalty. Original documents provided were indexed (1/17, 2/17...17/17). Only 15 original documents returned. She said "prove that you provided me 17 documents and I'll give you a million dollars!" How about this... If I gave you a package of tax documents labeled x/17 and you only counted 15 items, why wouldn't you call immediately and say "Mr. Customer - I only count 15 documents, what am I missing?" A Tax Professional would have jumped on that immediately, however 17 were provided and 15 were returned; period. I had to rebuild the missing documents. Entries were not itemized in the software tool but were tabulated on a piece of paper. When I saw this, I called them out and Larry's reply was (and I quote), "Well yes, the IRS prefers it itemized but we find this way is acceptable". This shortcut was on 59 individual stock sell transactions. Their calculations had me paying taxes on losses.
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May 2021 by Tom Anderson
They have done my taxes a few years. It’s a couple ready for retirement. Hai has her husband and/or a non qualified employee do the return. Kid they hired last year put their address on his return and it took weeks and calls to get his return check. This year they don’t even honor appointments. The husband who does most of the returns isn’t qualified to do taxes. This is really a stain on Liberty Tax franchise. Please don’t waste your money on them.
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March 2020 by John K.
Awesome tax service, mom and pop business, and, honestly, they understand taxes better than the pros elsewhere. Hai and Larry have owned liberty tax for almost seven years now. I highly recommend them for returns or any questions / consultation!
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October 2018 by Juan Zaparolli
Hai has been doing my taxes over the last 10 years and she has always been very professional and courteous with us. She is always makes herself available when we have need digital copies of our taxes and provided us with advise. I have also seen her interactions with other customers and she treats everybody respectfully. I definitely would recommended her.
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July 2018 by Randy M.
This place got me audited rude lady demanded more money up front ruined my taxes never coming back
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June 2018 by M Brady
Hai is knowledgeable and affordable. I would recommend her services. We were grateful she waited in us w no appointment and fixed our mistakes. Thank you!
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June 2018 by Kevin Nicks
Hia is very knowledgeable of my particular tax situation. My wife and I will be returning every quarter.Top service
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June 2017 by T Cooper
Heidi Knepper was AWESOME!!!! Very professional and thorough!!! Thank you so much Heidi!!!
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June 2017 by Lorraine Berardi
Excemplary customer service!! Would recommend to everyone!! Thanks!!!
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April 2017 by Crystal Stoker
Horrible service. They lie to you. They don't file state and federal taxes. Then you get a letter saying you didn't file state taxes with them. Then you fight with them for a month. They don't call back. They can't mail things properly. And it takes them 3 times to correctly send you a email to the right address. You stay in hold for 30+minutes or they just don't come back at all.
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April 2017 by Scott T.
Have been coming here for years, they did a great job again as always, thorough and finding great deductions that save lots of money, thanks again for a wonderful return! Thanks Hai!