-
November 2023 by Rana Ashuri
I love this LensCrafters location because they have a big selection of frames, and a great customer service. Shout out to Michael for his assistance in getting my new prescription sunglasses, and to Daniel for servicing my older frames that I had previously purchased here too.Manager Nick was also very helpful in fixing a minor issue, and he provided a superb customer service by calling to keep me informed.Everyone working here is just great and very friendly. This is the best LensCarfters location in the Austin area.
-
November 2023 by Agatha Agbanobi
Received such great customer care and they have a really nice selection of frames! I was able to get my prescription glasses order completed and delivered on the same day as well. Definitely coming back to this location for more glasses!
-
November 2023 by Julian
I went in late in the evening with an emergency eyeglass repair. Nick had a great attitude and had it done in less than five minutes. Excellent customer service. First time there and I won’t be going anywhere else. Thanks again, Nick!
-
November 2023 by Assylzhan Yeszhanov
I had an extremely disappointing experience with LensCrafters. After waiting for nearly an hour, I still didn't receive any service from their representatives. What frustrated me the most was that they seemed to choose customers to assist randomly. Two individuals who arrived after me were served before me, leaving me feeling like I had to hope that a representative would decide to help me. This lack of organization and fairness in their service system was frustrating and disappointing. It's essential for LensCrafters to improve their customer service processes to ensure a more equitable and efficient experience for all customers.
-
November 2023 by Bryan Strong
They were so busy, but I still didn’t have to wait long at the 1880 Ranch location. Daniel was super kind and replaced one of the odd sized glasses screw. He even cleaned the lenses. Great experience!
-
October 2023 by nishant kapoor
Great customer service! Julie was super helpful in providing details. 100% recommended this place!
-
September 2023 by DARIA SMITH GIRAUD
This is a great ? Lens Crafters! Michael was excellent with my frames and so informative. They also have an awesome selection of designer frames and discounts. I’ll definitely return again for my next prescription glasses!
-
September 2023 by Allene Shelton
Excellent experience. The young man who helped me was so nice and did not rush me at all. He recommended some glasses and gave me welcomed feedback on the glasses I tried. I enjoyed something that usually is something I dread. Good job!
-
September 2023 by Elizabeth Garcia
Daniel is absolutely fantastic! I drove over an hour to this location, and it was worth every second of the drive.I told Daniel I had purchased some frames at another LensCrafters, but I wasn’t “loving” them. Thankful for LensCrafters 30 day return/exchange policy, I needed something that I loved looking in the mirror at. He knew exactly what I needed, and found several that fit my face and personality!Highly recommend this location, and their quality of service!
-
September 2023 by Amber Jean Doehring
This store is amazing! It is big and beautiful and has a vast array of styles and brands. Michael is awesome. He has a great attitude and is very knowledgeable. He took great care in helping meet my needs and pick out some stylish frames!
-
September 2023 by Michele Schoppe
I always have a hard time picking out frames. One of the store clerks ( for lack of a better word) assisted me. He was knowledgeable and professional. I expressed what I liked and didn’t like about my current frames ( 3 yrs old, not from LC). He helped me select frames that worked well with my prescription and what I like in a frame.
-
September 2023 by David Snyder
Daniel was exceptional, knowledgeable, and once again has provided me w an excellent experience. Michael also was involved and displayed great knowledge and character. They really made this experience once again effortlessly easy and enjoyable!
-
July 2023 by Christine Botha
Julie is very knowledgeable about my health insurance’s frame and lens benefits. She was also able to answer all of my questions about the lenses that I needed instead of pressuring me to buy unnecessary add-ons. She let me take my time to try on all of the frames I wanted. (Plus, this is a gorgeous store.)
-
July 2023 by Bill Faulkner
If you want a custom experience with great person ask for Julie. She took the time to help my wife choose a great pair of glasses answering all her questions, and just a joy to talk with.
-
July 2023 by Abhishek Agrawal
Made a quick stop to get my lose sun glasses fixed, Nick helped us out and he was really good..Had great experience!
