Internet Service Providers in Cedar Park, TX

“Called about Hotspot. John answered the phone and asked to stop by the store for him to check the capability of my ohone and the plan that I have.
When I came in, Eddy had me on a short wait. I heard him politely and patiently helping the lady before me.
When it was my time, he did the same. He gave me options. He was not trying to sell me services, instead he explained what is best for me.
I have been a general manager in hospitality for decades. I value hospitality.
We hear complaints far more often, and Eddy should get a shout out.
Customer service is scarce these days. Thank you Eddy, and T Mobile for employing associates with great service.”

“I ended up in this store after pure frustration after trying to deal with Verizon on the phone and being transferred a million times with no one actually resolving my issue. I received absolutely garbage service through their phone system and reps. Verizon made two huge mistakes and long story short because of their mistakes with a cancelled phone order (within minutes of ordering it) and a porting request that was NOT cancelled - I ended up with Verizon service.

Dylan B in this location was the only one, literally in the entire company, that took ownership of the issue (and the challenge) and sat with me for a few hours to get me up to a point where I actually had a working cell phone with my normal number working. He even took the time to show me the new 5G service while we waited and recommend some new phone cases. I will say he was able to get much better phone support service when he has to call in for help and identified himself as an employee.

At the end of my store visit, I shook Dylan's hand, and said "Thank you, you are the only one who helped me".

So, if you are looking to visit this store for new services or help with your existing services, I highly recommend that you just ask for him directly and let him take care of you.

To the Verizon Corporate person that will be reading and responding to this review: I want you to forward my review to everyone from Dylan's direct supervisor and then everyone within three jumps of the org chart so they can see this. Dylan needs a his career path expedited. He has far greater potential to make an impact on the company in a greater role. Dylan is exactly what "Bench Strength" looks like and you need to act on it and invest in him.

Also to Verizon Corporate: You made two ultra major screw ups that have basically forced me to be with your carrier. I am respectfully asking that whenever my "return" is completed (that should have never been shipped in the first place) that the $50 restocking fee is waived. I also have two phone lines right now technically that had to be done as a workaround to fix your two ultra major screw ups... I want the temporary line that was created credited in full as I am not even using a second line.”

“I had been having problems with my phone all day and was not in a good mood. I walked in and it was very busy around 6pm, I waited about 15 minutes and was helped then . Zain was very helpful and knowledgeable. He truthfully turned my mood around and made my day! Very nice guy and fluent in helping me fix my issue. This had been my chosen location for years and I have never been disappointed”

“I recently visited the Spectrum store on Whitestone Blvd in Cedar Park, and I had the pleasure of being assisted by Christian. From the moment I walked in, it was evident that Christian went above and beyond to ensure my visit was nothing short of exceptional.First and foremost, Christian greeted me with a warm smile and a genuine eagerness to assist. His knowledge about the products and services offered by Spectrum was impressive.What truly stood out during my interaction with Christian was his patience and willingness to address all my questions and concerns. He took the time to explain things to me and answer my questions. I never felt rushed or pressured to make a purchase, which made the entire experience comfortable and enjoyable.Moreover, Christian demonstrated exceptional professionalism and courtesy throughout our interaction. His friendly demeanor and positive attitude created a welcoming atmosphere in the store, making me feel valued as a customer.Thank you, Christian, for your exceptional service and for exceeding my expectations. You have truly set a high standard for customer service, and I am grateful for the outstanding experience you provided.Sincerely,Feryal Dohni”