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February 2024 by Serge
Came with nailed tire. They fixed it for $11. Th k you Aron !
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January 2024 by Barbarian Canaan
Never buying tires from Costco again. Road hazard warranty might as well be worthless as getting a flat serviced is practically impossible. Walk-in service is first come, first serve and are gone for the day within the first 10 minutes of opening. Showed up an hour before the store opened and STILL couldn’t get a walk-in service appointment for my flat tire. The soonest appointment was 2 weeks out! It isn’t safe to drive on a spare donut for that long and since I can’t get a same-day service, I will have to go elsewhere to HOPEFULLY have it patched. If in has to be replaced, I guess I’m S.O.L. Again, I will never buy tires at Costco.
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October 2023 by Tony Xia
Wish I could give 0 star! My tire installation appointment was today September 25, 2023 at 4:30pm. I dropped my car a little early and was told wait time probably one and a half hours. I waited nearly 2 hours and asked the progress. A lady, who worked in the garage, told me they are under staff. I waited another hour. The same lady told me they are not able to remove some of the lug nuts and they don't want to use force and damage the car. She asked me to go to a mechanic to change the lug nuts then come back for tire installation. She explained that they are not a mechanic shop and do not have special tools. They gave the car back to me at about 7:30pm, of course, no new tires installed. I wasted more than 3 hours there. In the end, I requested a refund. They refunded me. But it sounded like it was my fault. When I got home, I found one of the lug nuts was clearly damaged with crushed threads. Should a Costco tire center be able to fix the lug nut problem?
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October 2023 by Ohnmar Nyi
I wish I could give 0 star. My experience is the same as recent reviews. My appointment to change tires on 4:00pm, I dropped my car before 4. I was told it could take 2hrs. When I inquired around 5:45 for estimated time, I was told my car is just brought in to the garage. When I inquired again around 7:10, the girl who supervised the garage told me they had under staff, and could not tell me when it will be done. Plus the way I was responded was very unprofessional. Under staff is not my problem. If there is under staff they should not give the appointment to overload. I decided to take back my car with old tire and ask my money( $1200) back. So I went to see the store manager, Katie, explained what happened and asked what she could help. She went down to the tire center, and a staff told me whether I agree to proceed or not if they gave me back $50 per tire. Since I spent almost 4 hrs and I had to change these tires anyway, I agreed to proceed to change there. After 4hrs 14 minutes later I got back my car. I hope this review will help to improve the service of Cedar Park Costco tire center. But I will never use their service again.
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October 2023 by Ryan Darley
I have shopped at a lot of tire shops. I will never buy Costco tires again. I spent $900+ on my wife’s tires at this location. She ran over a nail during her work day (mobile business) between clients and had to fill her tire up every 45 min. She went right when they opened and Costco turned her away with a leaking flat tire and said they can’t fix it they are too busy.. Any tire shop in this state would have fixed it even if you didn’t buy the tires there (usually for free). You don’t send a woman on her way with a flat tire to breakdown in the middle of the street.She then makes an appointment goes back the next day to fix the flat and get a rotation. She added the rotation because she had to make an appointment anyway, so why not. They take 1:30mins to patch a tire (with an appointment) and don’t even do the rotation.Don’t waste your time here. Anywhere else will have better customer service. The ‘extra warranty isn’t worth it.
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October 2023 by Sandeep Patwari
I have the same experience as the most recent review. I got new tires installed on Friday, saw low tire pressure warning on Monday, when I visited the center hoping they would check, I was told to come back on Wednesday. Costco should seriously consider their prioritization.
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September 2023 by Phuong Le
Costco sold too many tires than their tire maintenance services (it should be balanced I guess) even you must have an apointment and 1 hour waiting but it always behind at any day!!!
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September 2023 by abhinav chandrappa
They refused to fix a tire saying the nail is closer to the wall which discount tires fixed in 20 mins for free. Costco even asked me to pay 10$ for their time when they made me wait 2 hours to say they can’t fix my tire. I mean who’s gonna pay for my time? Disappointed in Costco brand
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August 2023 by Oleksandr Karpenko
Service is awful. After their service tires balance got worse and car started vibrating strongly
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August 2023 by Audrey U.
Had kind of a bummer experience here today that ended up leading me to buy from a competitor. I made an appointment to come get a leaky tire checked out and ended up finding out via the service tech here that I had two damaged tires and two very old tires, so I really needed to buy a whole new set. Not ideal but also not unexpected, so I asked what were next steps and the tech told be Bridgestone was having a sale so I could get 4 tires with a $150 discount, so I agree and make an appointment to come back in 2 days because they didn't actually have my tires I just paid $930 for. I asked the tech if there were any other tires that would work on my car and she said no, so I trusted the process and left.Driving home, I passed a Discount Tire and decided to stop in and see what they would quote me, and imagine my surprise to be quoted almost 40% less at DT! And they were able to do my tires within an hour.So then, I have to go about getting my refund at Costco. I call them, get no answer; call again, no answer; call again and finally ask someone in administration to help get me to someone in the tire center and they do. I'm told I need to come back to the store to get my refund and there's no other way to do this. So I make the trek back and am greeted by the same associate who checked me out before. He was totally understanding but needed a manager to authorize the refund and when he called out to a passing Costco associate for help, they looked me in the face and said "I'm on break" and kept walking. Of course people are allowed to be on breaks and have that time respected, but it's more about the way that communication went down in front of several customers that was a little odd. After a little while he was finally able to get a manager and we closed out the refund and moved on.A big reason I'm giving 3 stars and not 1 is because I truly think the dysfunction is not the associates' fault. They seemed EXTREMELY understaffed and simply did not have the resources to be successful. It seemed like the tire center associates were expected to be doing 8 things at one time while battling heat, a lack of inventory, and a lack of support within the store. Maybe give this Costco tire center some time to iron out the kinks and visit another tire shop in the meantime.
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August 2023 by Simon Liu
Worst experience ever. The guy replaced my flat tire with spare and told me he ordered my new tire and let me wait for 2-5 business days. 2 weeks passed and there wasn’t any update on that. When I talked with another guy on the phone, they told me the order was not made in the first place. I talked with them on the phone for over half an hour and got nothing but cold responses. Nobody told me the tire wasn’t ordered and I called numerous times but no one answered the phone. TERRIBLE TERRIBLE service!! Won’t recommend here to get your tires
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August 2023 by Abigail Brambila
“Jordan” is the name you must mention for help and advice. After some shopping at Costco, we stopped to check the tire air; as blowing air, I approached the tire area for assistance. Jordan helped us with a fantastic attitude; he clarified all our questions. He is amazing!!!!! - thank you, Jordan!
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June 2023 by Sasha Jena
Ordered all my appliances online here after being massively disappointed by bestbuy. Everything came in great condition delivered on time awesome experience.
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April 2023 by Mary D
Costco members for over 25 years and have always purchased our tires there. We made two appointments for two vehicles for tire rotation and balance today (4/8) at 1:15pm and 2:15pm. Got here at 1pm and checked both vehicles in. They did not bring in my husband’s car until 3:05 pm and that was after he said something to them. It’s 4pm and his car is still not done! Should have brought it in for service at the appointment time instead of taking a walk-in. Absolutely not acceptable!! Not the kind of service you expect from Costco.
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March 2023 by carlos daniel
They are more than willing to take your money but they struggle to provide the services you purchase. It’s always something - system is down, we don’t have enough techs, we only take two walk-in’s a day, our appointment system is down. I will never purchase tires from Costco again!