Costco Tire Center

Most Recent Comments

• August 2024 by Mohammed Ashraf
  Good place to get tires. Only draw back is they are very busy. If time is an issue try the Georgetown location.
• July 2024 by Stephanie Renee
  Ugh. Useless. Had a nail in my tire that wasn’t even in the side well & they took 2 hours after I dropped it off just to call me and tell me it “wasn’t fixable”. Independent shop fixed it for 20$. Don’t waste your time if you have a flat lol
• June 2024 by K. S.
  Bad experience
• June 2024 by Nikunj Bhansali
  Had a positive experience with them, went to get my tired checked due to wobbly steering wheel. They are bit overloaded but all the technicians are working super efficiently. Had to wait a bit even with appointments but thats not the technicians fault.
• May 2024 by challenge Wang23
  The wife and I went in today. First they said the tires weren't in even though we had an appointment and I confirmed the tires had been delivered to the center. The guy at the counter said do you see your tires here while standing in front of about a thousand stacked tires. I thought he was joking and said I don't know how to find them I thought you would lol. The wife is starting to get pissed and the guy walks away.
  
  Another guy walks up and says what seems to be the problem. I figured he was the manager. I told him about my appointment he says you just ordered these you have to wait for them to be shipped in. I chime in I ordered them two weeks ago and have confirmation they have been delivered and my appointment. Turns out he was just looking at today's date on the top left of him computer screen. I know this because he asked me behind the counter to show me what he can see.
  
  Anyway he said he will go check for me. then the first guy walks back up and says you have to set up an appointment if you want service. My wife gets more pissed and Im starting to find this all kind of funny. She decided to go shop and leave me to the sales people. I tell him the other guy is going to look for them. He says Ill go find them.
  
  The other guy comes back and tells me he found the tires then disappeared. The other guy then comes back with a huge attitude and said I told you you have make an appointment if you want service you standing there wont do anything. I tell him the other guy found them. He tells me no he didn't he would have seen them. He then disappears.
  
  Then a customer came in furios they lost his lug nut key. I forget whats its called but he was so angry I just let the sales people deal with this guy. The sales people were saying we will call you if we find it. He was demanding they look for it now because he didn't want to leave without it. This guy was pissed. I stared to feel bad for the tire sales people.
  
  Eventually the angry customer storms out. The guy who found my tires tells me to go park in the spot they pick the car up. So I start to walk towards the door and the other guy comes out and tells me again I need to set up an appointment. I tell him Im bringing my car around right now the other guy found them. He tells me NO he didn't. lol. I ask him to go talk to the other guy and give me a answer if they have my tires or not.
  
  He leaves and comes back 10 minutes later and asks why I haven't moved my car to the service parking. I tell him because you just told me several times you don't have my tires the other guy has told me several times you do have them. I don't know who to belive.
  
  He says you listen to ME I'm the only one who knows whats going on here. This is the same guy who told me three times he did not have the tires and I did not have an appointment. I'm just kind of dumbfounded and move my car.
  
  I ask him about how long and he said were doing it right now so it shouldn't be long... Three hours later I get the call they are finished. I don't know if you have ever spent three hours in a Costco but its not fun.
  
  For the love of god stay away from the costco tire center
• May 2024 by Salvador Ponce Flores
  Excellent, very grateful to Bernabe and his workers, they are the best I recommend 10 out of 10 5 stars
• February 2024 by Serge
  Came with nailed tire. They fixed it for $11. Th k you Aron !
• January 2024 by Barbarian Canaan
  Never buying tires from Costco again. Road hazard warranty might as well be worthless as getting a flat serviced is practically impossible. Walk-in service is first come, first serve and are gone for the day within the first 10 minutes of opening. Showed up an hour before the store opened and STILL couldn’t get a walk-in service appointment for my flat tire. The soonest appointment was 2 weeks out! It isn’t safe to drive on a spare donut for that long and since I can’t get a same-day service, I will have to go elsewhere to HOPEFULLY have it patched. If in has to be replaced, I guess I’m S.O.L. Again, I will never buy tires at Costco.
• October 2023 by Xiaodong Xia (Tony)
  Wish I could give 0 star! My tire installation appointment was today September 25, 2023 at 4:30pm. I dropped my car a little early and was told wait time probably one and a half hours. I waited nearly 2 hours and asked the progress. A lady, who worked in the garage, told me they are under staff. I waited another hour. The same lady told me they are not able to remove some of the lug nuts and they don't want to use force and damage the car. She asked me to go to a mechanic to change the lug nuts then come back for tire installation. She explained that they are not a mechanic shop and do not have special tools. They gave the car back to me at about 7:30pm, of course, no new tires installed. I wasted more than 3 hours there. In the end, I requested a refund. They refunded me. But it sounded like it was my fault. When I got home, I found one of the lug nuts was clearly damaged with crushed threads. Should a Costco tire center be able to fix the lug nut problem?
• October 2023 by Rajesh Garga
  Very helpful team. Will always come back.
• October 2023 by Tony Xia
  Wish I could give 0 star! My tire installation appointment was today September 25, 2023 at 4:30pm. I dropped my car a little early and was told wait time probably one and a half hours. I waited nearly 2 hours and asked the progress. A lady, who worked in the garage, told me they are under staff. I waited another hour. The same lady told me they are not able to remove some of the lug nuts and they don't want to use force and damage the car. She asked me to go to a mechanic to change the lug nuts then come back for tire installation. She explained that they are not a mechanic shop and do not have special tools. They gave the car back to me at about 7:30pm, of course, no new tires installed. I wasted more than 3 hours there. In the end, I requested a refund. They refunded me. But it sounded like it was my fault. When I got home, I found one of the lug nuts was clearly damaged with crushed threads. Should a Costco tire center be able to fix the lug nut problem?
• October 2023 by Ohnmar Nyi
  I wish I could give 0 star. My experience is the same as recent reviews. My appointment to change tires on 4:00pm, I dropped my car before 4. I was told it could take 2hrs. When I inquired around 5:45 for estimated time, I was told my car is just brought in to the garage. When I inquired again around 7:10, the girl who supervised the garage told me they had under staff, and could not tell me when it will be done. Plus the way I was responded was very unprofessional. Under staff is not my problem. If there is under staff they should not give the appointment to overload. I decided to take back my car with old tire and ask my money( $1200) back. So I went to see the store manager, Katie, explained what happened and asked what she could help. She went down to the tire center, and a staff told me whether I agree to proceed or not if they gave me back $50 per tire. Since I spent almost 4 hrs and I had to change these tires anyway, I agreed to proceed to change there. After 4hrs 14 minutes later I got back my car. I hope this review will help to improve the service of Cedar Park Costco tire center. But I will never use their service again.
• October 2023 by Ryan Darley
  I have shopped at a lot of tire shops. I will never buy Costco tires again. I spent $900+ on my wife’s tires at this location. She ran over a nail during her work day (mobile business) between clients and had to fill her tire up every 45 min. She went right when they opened and Costco turned her away with a leaking flat tire and said they can’t fix it they are too busy.. Any tire shop in this state would have fixed it even if you didn’t buy the tires there (usually for free). You don’t send a woman on her way with a flat tire to breakdown in the middle of the street.She then makes an appointment goes back the next day to fix the flat and get a rotation. She added the rotation because she had to make an appointment anyway, so why not. They take 1:30mins to patch a tire (with an appointment) and don’t even do the rotation.Don’t waste your time here. Anywhere else will have better customer service. The ‘extra warranty isn’t worth it.
• October 2023 by Sandeep Patwari
  I have the same experience as the most recent review. I got new tires installed on Friday, saw low tire pressure warning on Monday, when I visited the center hoping they would check, I was told to come back on Wednesday. Costco should seriously consider their prioritization.
• September 2023 by Kent Huey
  Bought 4 new tires Tires came in within 3 days
  I had to make an appointment, then wait a month to get them installed