The Costco Tire Center receives mixed reviews, highlighting significant variability in customer experience. Many customers report positive interactions with knowledgeable and helpful technicians who provide good service, give clear options, and complete work efficiently within their appointment slots. Specific associates are praised for going out of their way to help and for having a fantastic, caring attitude. However, a substantial number of reviews describe serious operational problems. Customers frequently encounter disorganization, including lost appointments, confusion over tire inventory despite confirmed deliveries, and long wait times even with scheduled appointments. The center is often described as extremely overloaded and understaffed, with associates appearing to manage multiple tasks without adequate support or resources. This dysfunction sometimes leads to poor communication, frustrating interactions at the counter, and significant delays, with some installations taking hours longer than indicated. In at least one case, this led a customer to purchase tires elsewhere at a much lower price and then face difficulty obtaining a refund. While many technicians work super efficiently under pressure, the overall experience can be negatively impacted by systemic issues, leading some customers to strongly recommend avoiding the center until these kinks are ironed out.
Anthony and Jay really went out of their way to help me out in a tough situation. It’s obvious these guys care about their customers. 100% recommend!!!
October 2024
Great customer service! Helpful, informative, and speedy.
October 2024
Had a very good experience with changing my tires. Technician was very knowledgeable and gave me few options. It was easy with the appointment and everything was done within the given slot.
