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February 2024 by Paul J. Nelson
The rooms are a little dated. But the service was great.
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January 2024 by Jerry Lattig
Very nice clean and a friendly professional
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January 2024 by Rebecca D.
Professional staff. Very clean and comfortable! I would recommend this establishment to anyone for one night or extended stay.
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December 2023 by Lindsey Quintero
Quite literally one of the most awful experiences at a hotel that I've ever had in my entire life. The staff is incredibly rude and unhelpful. Sarah at the front desk is what I would call a monster. She REFUSED to take a message, let me speak to a manager, leave a voicemail, or speak to management through email; all while calling me many names. Sarah was also very rude to my husband after she kept hanging up on me. She couldn't provide me a receipt from a $50 deposit they took at check in. Claimed to have released it and told me to "get over it" and she "doesn't know what to tell me it's my problem." Hung up on me over 30 times. Truly disgusting behavior and I'll let everyone know on every platform I can. Don't wish this hotel nightmare on anyone seriously stay away!!!!
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December 2023 by Ni
Key cards stopped working 8x in 2 days here. Had to keep asking the front desk to fix them then on the last day A RANDOM MAN knocked on the door at 10:30 when checkout is 11am. I assume he was housekeeping, but a random person at the door isn’t cool.I wouldn’t stay here again due to that and the broken key card system, but breakfast was good & staff are nice. Clean rooms.
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November 2023 by Sunny P.
This place is not worth even one star. Dust everywhere in the room. I had face rash both the days I slept there. Towels were missing. When call the front desk the lady named Kimberly was extremely rude. The person on front desk at the night shift was nice and took care of us. In general avoid this place.
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November 2023 by Michelle Flores
Tried to check in, we had a reservation. We arrived around 12:30 pm, the receptionist said, we don't have any clean rooms right now and it's to early for you to check in...Maybe you can wait at one of the restaurants near by or for an extra 15.00 I can see if I have something . Never again, will I stay at a Best Western.
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October 2023 by Thibaud MALBOS
Bon rapport qualité prix au nord de Austin, à 30 minutes en voiture du centre. Chambre spacieuse avec frigo, micro-ondes, cafetière, lit correct (il manque cependant un oreiller), jet de douche très puissant, grande télé, wifi performant.Le petit-déjeuner est bon avec des plats chauds qui changent tous les jours et des gaufres.Attention, il n'y a pas d'ascenseur.Dans la chambre, une ampoule de la lampe de chevet ne fonctionnait pas et certains éléments sont un peu fatigués.Le personnel est très sympathique.
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September 2023 by James Sommers
Staff was friendly and rooms were clean. Free breakfast each morning is definitely a
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September 2023 by Riam TAlib
Very disappointed with the room I got, had a very strong smell that made my asthma act up, pool was very dirty, room had no water or coffee or anything like that, bed had something that made me itch the whole time, I expected to get something better for the price I paid. Will never stay here again.
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August 2023 by Catie Cook
I completed a reservation through Expedia with Best Western Inn for August 5th through Aug 8th. I arrived at 4 am on the 5th. I was unaware of any check in times. Since i arrived at 4 am he hotel charged me to stay that morning (4am-11am) since i was checking in before 11am. Once we walked in the room door we saw one cockroach. I had driven all the way from OKC and was tired so we went to bed. We got up the next morning and started getting ready for the day. I then noticed more roaches and tons of ants. I spoke to the front desk and asked for a refund and advised them I was going to end my stay. They offered another room which was NOT clean and had food particles all over the furniture and floors. I proceeded to terminate my stay that was reserved for 3 days on top of paying for a full night in the amount of $111 (4am-11am) since i arrived before 11 am on the 5th. The hotel finally agreed to refund me, but only for 2 days. I had already paid for one night and only stayed the one night. I requested a full refund due to only staying one night and I paid for it seperately from the reservation. This place is not a place I would recommend to anyone.
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August 2023 by Heather G.
Bugs inside, noisy/rowdy guests to all hours of the morning and no parking at night. There was a 1+ inch gap under the door. It's just bad.
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July 2023 by Ruhi Rastogi
Had a pleasant experience. Friendly staff, rooms were spacious & clean. Would stay here again for sure!
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July 2023 by Chey Ski
The hotel and staff was great. Big double queen with a lot of space. Staff was nice and helpful. Got a large fridge and freezer. Great price too for 2 nights. Pool was great as well.Rooms: Room had a lot of room. Was clean. High water pressure (which is amazing) but we couldn't do a bath, which is no big deal for us.Food & drinks: Free Breakfast was okay they have cereal, some fruit, toast, yogurt, and a waffle maker. Small eating room.
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July 2023 by Mélissa Hannier
Nous avons eu une chambre avec 2 grands lits, literie confortable. Endroit calme. Hôtel disposant d’une piscine. Petit dej varié ( bacon, patates, fruits…)