-
July 2024 by Karen O
Good selection of electronics
-
July 2024 by Maggie Regalado
Very helpful Android staff
-
July 2024 by Arun Kumar
Great location, needed something quick, but couldn’t wait for delivery, went in, got price match and out quickly. Great staff, highly recommended!
-
July 2024 by Carlos Groot
Really nice place to buy, everything clean and have all in order,
-
July 2024 by shinichipkh P
Worst customer service ever.
-
July 2024 by raveen telugu
We have purchased a refrigerator from Arash. He was so patience and helpful.
-
June 2024 by Andrew Hale
I like shopping for electronics
-
June 2024 by Chip Klang
Appliance section is always very helpful in this location, hard to find people in other areas when you actually have questions.
-
June 2024 by iBaerarts
Excellent appliance store from white goods to brown goods. Everything in technology.
-
June 2024 by Olivia Anciso
The fact that they are almost everywhere is convenient.
-
June 2024 by xxsekoxx
WORST EXPERIENCE EVER. Been shopping at Best Buy for over 20 years, and i have never had a bad experience..... UNTIL NOW!
Bought an Open Box item listed in Excellent condition as a gift. I gave the person the gift, but then they said the item wasn't charged and came with no charging cable, hence, no way to charger it, they are unable to use it!! I immediately took the item back, and said i would like a brand new item for the same price. Store clerk ' who was great ', got her manager. He didn't acknowledge me, ask me a word, or even look at me. He simply spoke under his breath with the clerk then told me there was nothing he could do. Blew me away that you can buy an item at Best Buy, although open box, in excellent condition, but not be able to use it. He said that is their policy. The manager did not offer me any solutions, nothing at all. Worst customer service ever. I can think of 20 things i could have done for a customer if i were the manager in this situation.
To sum it up. My gift couldn't be used, i was told too bad, given no solutions, and paid full price for the same item ' which is fine, i have issue doing, i just thought i would save my some $$$.
You can purchase an item at Best Buy, take all the cords, then return it with no issues. Then Best Buy, will take off a few bucks, state it is in brand new condition, then re-sell it with missing parts and say, " it's our policy".
Well Best Buy, i looked up your policy, and it states:
EXCELLENT CONDITION
Works and looks like new.
Includes all original parts, packaging and accessories (or suitable replacement).
SEE PHOTO FOR REFERENCE.
So after 2 hours of my time, driving back and forth, a rude manager who should not be in customer service, being out some money, i got the gift i wanted with everything it should come with. 20 years of shopping here and i WILL NEVER BE BACK!
And i'm not even sure it matters at this point. But i am building a new house and have to buy all new appliances. I was literally looking at their appliances before i made this purchase. Now its not even a consideration of mine, i will purchase them all elsewhere!
UPDATE 6/19
Corporate filed a complaint and said the store would call me and i would get an email with an update 2 days later. NONE of this happened, and they offered me a $30 gift card HAHAHA
Best Buy CLEARLY doesn't care about their customers.
-
June 2024 by Toni Corujo
Good prices and great service
-
June 2024 by Miguel Salazar
Usually has things other stores don't but employees will rarely greet you or ask if you need anything bad service
-
June 2024 by Diane Bandiga
I hadn't been on this store in a while. It had been remodeled, and I really liked the new layout and product offerings. One odd thing about the visit- little to no interaction with any of the staff. Only the Samsung rep made any real effort to engage me during my whole visit. There were very few people shopping in the store, so it wasn't a matter of too few staff members per shopper. Maybe this is part of the new vibe? It wouldn't deter me from shopping there in the future, just surprised me. No real selling going on.
-
June 2024 by Loni L
I came in early when the doors first opened. There was no one available to help the people. It was a group of us just standing around waiting for staff. I could have bought more, but the woman that cashed me out was not helpful. No attempt to sell me anything else. Not knowledgeable about the product that I purchased.
