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March 2024 by Heather B.
I had a great experience shopping here. An employee helped me to determine the scents I preferred and took me to the area of the store with the items I was interested in. I expected to be overwhelmed with scents, but it was actually very nice. I was surprised at how many candles, lotions, bath gel, and even laundry scent options they have. A friend had given me a coupon, so I was able to try products I wouldn't have normally. I'll be back as soon as I run out of the products I purchased.
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January 2024 by Efutura Technologies
Will be talking to corporate to consider hiring a new crew.
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January 2024 by Britt
If 0 stars were possible, yeah.
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January 2024 by Jason Castille
I went for my once a year stock up for my wife's soaps, lotions and sprays. A tradition for us. Normally an employee will greet me and assist me. Not this time.I shopped and smelled and sprayed my way through the store.Finally, after finding all of the right stuff, I get to the counter and the lady takes my coupon and scans it.I put in the card that my wife always gives me and it was declined.The cashier says loud enough for the people in the food court to hear that my card is declined.I said that should not be because my wife says it has 500.00 on it.She says you can try it again and I did.Same thing, a public service announcement that my card was declined.The nice lady next to her asked if the card was a Victoria Secret card and I said yes.She politely informed me that they no longer accept Victoria Secret cards.I said ok, and had to walk away without my gifts.I talked to an employee at the entrance and told her what happened to me and that I spent a bunch of time shopping, only to find that my Victoria's Secret card was not accepted.Instead of showing empathy, she said, well it's been that way for a year, and you didn't know it? When was the last time you were in here?I said, a year ago, I come every Christmas.She said, "Shame on you!"I asked if she saw a man wandering around getting a basket full of stuff, to please make sure he knows that the Victoria Secret card his wife hands him once a year, that it will not work at the counter.Please, save him the embarrassment!What made my wife mad, was the cashier kept my coupon, so my wife couldn't go back and at least use a debit card to get her a few items.I was on a budget, with a list, with a handful of store oriented cards.I could not deviate from the plan.I literally only do this once a year.The cards go back into the safe, not to be seen until Santa takes his sleigh in for its Christmas tune up.I have no problem that they got divorced from Victoria's Secret. That's business, it happens.But please be mindful that husbands will come in like lost puppy dogs once a year, and they are already uncomfortable.Don't tell the whole world when they show up with the wrong card and they have failed in their mission to make their queen happy.Victoria can sure keep secrets.
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December 2023 by R Alicia H
my favorite store
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December 2023 by ESTHER LISBETH CABRERA
For me the temple of scented creams and splashes. Some more pleasant than others. Their candles are unique.
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December 2023 by 김승현
There is a 3+3 event going on.
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December 2023 by Maria Silguero
I like the aromas of all the products.I love that store, it's my favorite..??↩
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November 2023 by Rafia Toor
beautiful setting for pics
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October 2023 by Sam C.
I've never felt more unwelcome in a Bath and Body Works. Walking in the front door, I wasn't greeted and looking for help here isn't something I would recommend. The associates at the front of the store were incredibly rude. I asked for help finding a product and upon being shown where it was I was given a judgmental, "Are you taking it?" with a raised eyebrow. She all but rolled her eyes at me, her tone was incredibly rude. Unfortunately I didn't get her name but she was blonde. The only associate that treated me and those with me with any courtesy was Marie. Marie was sweet, answered all of my questions and helped me find everything we needed up until checkout where she checked out my sister and wished us a good day. I would not recommend this Bath and Body Works to anyone, Marie is the only reason I'm not dropping this rating down to 1-Star.
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October 2023 by Dez Fields
First, let me say this--- l haven't been to my favorite store in years! Well today, my granddaughter wanted to go and I am sooooo glad we went in the store! It was just as I remembered but even better! I purchased my fav - Warm Vanilla Sugar and l purchased a couple of new fragrances (new to me) - Gingham and Lavender & Vanilla. The fragrances smells amazing! And my granddaughter got a couple of fragrances.We had a great time and the staff were so nice, friendly and helpful!Thanks Bath & Body Works for a wonderful shopping experience!
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August 2023 by Keith Williams
Kindest and most-professional team! I had a blast shopping around and learning from the team’s expertise. Far and away the best store left in the Lakeline Mall.
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July 2023 by Vijay Babu
People are friendly but didn’t have much products on discount. However this store has good amount of perfumes and candles
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June 2023 by Luis Alejandro Perez
I'm not from the area, but I really like to go to this store specifically because 1. It's the largest one in the Austin area and 2. There's an associate who provides awesome customer service. Both times that she gave me assistance/checked me out was a 10000/10 her name is Cheyenne!
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May 2023 by Julianna Lutz
Great store experience— employee Kristen helped me and found me exactly what I was looking for! She was so helpful and professional.