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January 2024 by MayimTheGoddess
I love the staff! Apartments are clean and upstate. Great size and choices. Neighbors are super friendly!
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January 2024 by Adolpho Oliva
We moved to Wilson Crossing almost 6 months ago and have loved every minute of it. The maintenance staff is excellent and efficient and the property is always clean. It has felt like home from the moment we moved here. The amenities are great and the neighborhood is safe. I have never had a problem that wasn't addressed promptly and respectfully.
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January 2024 by Nicole L
The staff at Wilson crossing apartments, Cassandra Isibor is awesome she was very attentive and was excellent with meetingmy needs I will recommend this complex,Thanks!
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January 2024 by Kimberly Good
KaSundra is very knowledgeable about the property and processes. As she showed me around I could see that she cares about taking care of the place. India and KaSundra made me feel welcome before I even moved in, they are both gems! And a few days after I moved in, the office provided donuts for any resident who wanted to stop by for one - Thank you!The apartment is quite nice with all the amenities I had wanted. If you are apartment hunting in the area be sure to stop here, you will want to stay!
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December 2023 by Jameon Tychal'e
My family & I just moved in this past weekend and I want to give my appreciation to the office Manager Kashundra for her kind professionalism and commitment to help us with an easy transition to our new home.Love our new home and the property is very clean and quiet. Seem to have nice neighbors.
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December 2023 by Calvin Tooks
I went in today to see an apartment. Kasundra sold me in 10 minutes. She’s very knowledgeable & very outgoing. I really hope this will be my next home. Great job Kasundra
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December 2023 by Subjective Plane
My father passed away during his lease and an assistant property manager refused to extend us time to get his things out of the apartment. I reached out to LUMA residential’s regional manager and she agreed to give us an extension. I am very thankful to be assisted as we are grieving the loss of our loved one and thank you for stepping in to remedy the situation.
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September 2023 by Laura Lewis
This will be my 3rd year here and I can honestly say this has been the best experience I have had since moving to Texas in 2014. The office staff is caring and VERY professional! Ms. India is very informative of the programs they offer for the kids and Ms. Cassandra is the sweetest person I’ve ever dealt with, the customer service is above the best! My apartment is a ground floor unit and the property is kept clean and the landscaping is beautiful. Maintenance issues are taken care of in a timely manner, no pest issues whatsoever. My neighbors are pleasant and we look out for each other. The Wilson Crossing is a great place to live.
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September 2023 by Ella Pitts
WILSON CROSSING APARTMENTS WANTS GOOD TENANTS!!!!!!**When I wrote my review about the issues we were having in our unit. I was so hurt and disappointed and did not want to move. Mrs. Kasandra the assistant manager reached out to me. If not for her compassion and effort I would not be writing this retraction. She did not say much, but what she said went a long way. She was so concerned, caring, and very apologetic. She stated let me handle it. By the time I got off work my phone was ringing it was the assistant manager. She kept her word and did just that. Our issues are resolved. Because of her willingness to go over and beyond, for just a tenant. I am very happy and feel that my concerns did not go unheard. It feels so good to have a good nights rest. When the owner wrote, residents experience a sense of pride in calling Wilson Crossing home. I can now say I feel right at home. I am humbly appreciative.
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August 2023 by John Hamm
I've only moved in recently, but my experience to date has been nothing short of amazing!!I left the rat race of Frisco to take a job in Cedar Hill, but didn't want to live on site for a few reasons. We found Wilson Crossing to be an idyllic setting- an old garden style property with mature landscaping and rustic charm. KaSundra in the leasing office was absolutely wonderful throughout the process- touring my girlfriend as I was still up in Frisco, and when we finally got there unexpectedly, she was able to tour us, and I filled out the application on the spot.Even with the inevitable computer glitches, we were still able to start moving in a couple of days later.The maintenance team were prompt responding to a move-in day AC issue and had it fixed by our return a couple of hours later.Highly recommend this property for anyone looking for a quiet, attractive, peaceful property with fantastic staff in the area!
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August 2023 by Monique McCullum
I have lived at Wilson Crossing for the past 17 years and have had amazing experiences. Noe and the front desk staff are always extremely accommodating and kind. During the snow storm years ago Noe left his home and stayed on site to make sure all the residents were taken care of and management got me moved into a new apartment in less than two weeks after I experienced damage. My 90 year old grandmother also lives in the complex and they consistently go above and beyond to make sure she is comfortable and taken care of which means the world. Thank you for everything you all do.
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August 2023 by Elizabeth W
I lived at WC from Dec 2019 through 6/30/23. Overall, I had a good experience at these apartments. The move-in process was simple and the staff was nice and accommodating. There was different management at the time I moved in. As of this writing, the manager is Sandra R., and assistant manager is Cassandra K.I lived in a downstairs, one bedroom apartment. Any of you who’ve lived on the first floor understand what that means. I had three different sets of neighbors who lived above me, and all of them acted as if no one lived below them. I had to complain to management about the noise, and that helped tremendously.Maintenance requests for my actual apartment were handled expeditiously (thank you maintenance men). The maintenance requests for the laundry room and other external issues didn’t appear to be fixed. I put in multiple requests for the malfunctioning dryers, and they continued to be in disrepair. Living there so long, I learned which were the “good” dryers. The price is great at $1 per load.I had one personal incident where management accused my “children” of slinging mud. Mind you I have one child. They said they had given me multiple warnings, which was false. I never received any notice about any issues until I got a charge on my account for $25. When I asked about it, I was told I had received a written warning before (false). They ended up crediting the charge back to me; however, Sandra then came and put a notice of a lease violation on my door. There was no date of the alleged incident nor any other proof other than the word of the maintenance men.Another issue involved an old neighbor of mine. She had a major issue with the previous management after we had snowmaggedon. The pipes that burst during that time were not properly repaired, and major damage was done in my neighbor’s apartment. Repairmen were coming in and out of her home without notice, and she was a single, older female. She faced a lot of issues and had zero support from management. She ended up having to go to court. Just want you all to be aware of this in case something similar happens to you while living here. She moved out, then a new neighbor was moved in immediately. She had to leave often because the plumbing still wasn’t repaired properly. She ended up moving after just a few months and then an older couple moved I’m not too long before I moved out in June.The last issue I’d like to share is regarding my move out. WC did honor my request to break my lease early (had some personal issues that required me to move). I had to pay the reletting fee, final water bill, etc. WC sent me my final bill, and my original deposit was not shown as a credit on the final statement. I asked about this and still have not received a valid response as to the status of my deposit. My rent was always paid on time and I never had balances carry from one month to the next. I paid the entire final balance in full; therefore, I should’ve been credited my deposit on my final move out statement. Update as of 7/26/23: management emailed me a detailed statement and information regarding my deposit. I appreciate their time and explanation.I felt safe in my apartment as a single female with a 3rd grader. Most of my neighbors were amicable and my daughter had friends she got to play with outside. The apartment was modern and spacious. The pools and fitness room are okay. There is no volleyball court anymore, so those pics need to be updated. There are a couple hoodlums who like to cause trouble, but that’s anywhere you go. The property is well maintained and quiet for the most part. I work from home, and most of my neighbors were gone to work during the day. WC is right next to a park and walking track. It’s in close proximity to everything you need (groceries, restaurants, medical/dental offices, schools, etc). The price is probably the most competitive for the area and the quality/caliber of the apartment.I believe WC is great for most families or singles.
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July 2023 by Derek Tandoh
Kasundra was amazing. She was extremely knowledgeable about was always available to answer my questions and concerns. She was patient with me throughout the process and made sure I found the perfect apartment that fit my needs.
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July 2023 by Dustin Moore
I've been on the hunt for an apartment that's more of a community, I've found that with Wilson Crossing! The staff and maintenance are one of a kind! Sandra the manager there is so kind and down to earth! They schedule food trucks and we're having a pool party next week! Sooo exciting
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July 2023 by Sha'Torrica Winn
My friend have move to Wilson Crossing Apartments. It is so quiet and peaceful. Best choice they have ever made. Great management team. Thank you Kasundra and staff. I feel like she care about her tenants. We are so thankful for WILSON CROSSING APARTMENTS.
