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June 2024 by Steven Cramer
Very friendly and prompt service. Access can only be made at either side of LONG building. City is not adding 2 more wheelchair access ramps for wheelchair bound potential customers.
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February 2024 by Kimberly Myles
Had a bracelet repaired and the repair was done poorly. Almost embarrassed to even wear it now. Also customer service leaves a bit much to be desired to. I had to make 2 trips to pick up my bracelet. The first time I went, I was yelled at and told to “get out” because the store was closed. If it was closed the door should have been locked. I did return the next day to get my bracelet only to be disappointed in the repair. Needless to say will never return and suggest you don’t either if you want a quality repair on a bracelet or good customer service.
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October 2023 by Angela S.
My husband took a wedding band that was given to me by his mother to get resize. When we got the ring back I was devastated the ring looked horrible. He took it back and they supposedly fixed it but it does not look any better. I will not be taking anymore jewelry to this place. Now I have to pay more month to repair what they messed up.
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October 2023 by Dominick Boykin
This place is like walking back into the 1980s very low selection of jewelry, however the lady in the wheel chair seemed nice enough.So I had several watches I needed work done to. I took 6 watches in and had the batteries replaced, they did a fast job and picked em up the same day. So the next day I took 2 more watches and my chain in to have the latch repaired and polished back out.They changed the batteries and resized a watch band for me. Again fast service and the job they did was good. Here is when it all goes bad.So I'm 51yo when I turned 30yo my family and friends thru me a surprise 70s theme birthday bash. My kids at the time were small but they bought me a Fossil watch it's not real expensive like my others it's only around $100.However that watch is very dear to me and has a ton of sentimental value to me. It was about 10 years old when the clasp broke, so I purchased the exact band from fossil and had it fixed.2 weeks later the battery went out so it has been sitting in my watch case for the past 11 years. Well my son is getting married this weekend in California. So I was gonna wear this watch to my son's wedding kinda like a symbolic thing.I took this watch in on Monday and told them I would like the battery changed , the crystal replaced ( had some scratches from the 10 years I wore it) also wanted them to polish the stainless steel band it had dulled from being in the case for the last 11 years.I had explained all this to them and that the wife and I are flying out on Thursday morning early so I would need it at the latest Wendsday. The lady in the wheel chair said no problem we will get it done.So on Tuesday I get a call saying my watch was ready. We were doing some last minute shopping before our trip and swung by while we were out. The guy younger guy with short brown hair. Pulls my watch out of the yellow envelope and the band just falls apart.He proceeds to tell me the pins are bent and the pin holes in the links are wore out and that's why it won't stay togeather.I politely tell him no that was a new band it was tight when I brought it in. I furthermore explained I have polished alot of parts over the years and this damage was caused by yalls motorized polish wheel. As I am telling him this he is yelling Alan or whatever I can't remember the name but he just kept saying Alan did this you have to come back tomorrow when he is here.I tell him I'll be back tomorrow but I need the watch fixed by tomorrow which would be today Wendsday.I stopped in this afternoon and the guy pulls my watch out of the envelope and starts telling me about how the band is stretch out and the pins are warped. I said yes you did this with your polish wheel. He continues to tell me I need to call fossil to get a new band.I tell em um no yall broke it you get the band and I need it today. From the back this big older dude comes out about my age and he litterly raised his voice and bowed up and said he told you already he didn't do it !!!! Now I'm 6' 250lbs I ain't a small boy and I'm old school you come at a man like that you better be ready to throw down.I yelled back yes he did when I brought it in it was fine!!! After seeing they were not going to fix my watch they broke I yelled F yall grab my watch and walked out. I don't like loosing my temper but they envoked me, a customer who spent well over $500 with them in a matter of days.I collect watches and had alot more I was gonna take to them when we got back. But nope this place is a gamble and I wouldn't take anything to them you hold dear to your heart.This place is unprofessional and bullies!! Dude needs to watch out, hes gonna come at a customer one day like that who don't have a flight to catch and wedding to attend and lots of bail money!!!!!They ruined the whole thing, now I can't wear the watch my son bought me so many years ago to my sons wedding very upset about that.Stay away from this place!
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August 2023 by Tyrone Jackson
Bought some white gold but that made my neck turn green. turned out to be silver. tried to return and he said it wasnt his. man scammed me out of 3500
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July 2023 by Chevitz
I received great service. They fixed 2 watch bands and sized 2 more. All for a reasonable price.
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April 2023 by BEVO R
These folks are simply amazing ?. They know their stuff and are the kindest people I have ever dealt with. If they can't fix it or make it, it simply can't be done! They are 100 ? percent trustworthy and I'm so glad I found them.. thank you all for everything ?
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February 2023 by Brenda Odufuwa
First time I came in, I had a good experience. However, after leaving the second time I will not be back. Horrible customer service. I was a told a price to resize a bracelet and I came back a week later and it somehow increased. The lady in the wheelchair and the guy with the cast were very dismissive and rude.
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December 2022 by Mark Ferguson
Know scammers both him and wife keep your money safe. Wish I could give negative stars
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December 2022 by Cameron Wilking
Well known scammer. Save your money and stay far away from the owner and wife!!
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November 2022 by Larry J.
I've been coming to this establishment for year to have batteries replaced In my watches. I decided to have the clasp repaired on my wife Tiffany necklace and bracelet. Returned two later. I returned pick up. 20 minutes waiting for them to find the envelope that it should've been in. I was told they found it still on his desk. Wife worn it for a week and it tarnish. Tiffany necklace don't tarnish. I don't know if they lost the original, but this is not what we left.
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September 2022 by Charles Vernters Jr.
Someone recommend this location after I needed some repair for my son's gold necklace that he broke. Everybody was very nice. I asked if they did repairs. Looking around I also saw that they also had a wide variety of jewelry available too. We got the chain back faster than expected & it was so reasonably priced. Highly recommend this location.
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May 2022 by Forest Girl
Closed during business hours. May 10, 2022. 11:30 am. Drove a distance for these deadbeats.
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May 2022 by Your Web Guys
Fantastic family owned quality business with upscale jewelry and repairs for your jewelry at home. But, extremely affordable and fabulous customer service from each of them .
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April 2022 by Cameron Gambrel
Spencer and his family rock! Spencer is the master of Pokémon cards. Great finds with friendly service. Recommend 100%!!
