Resource One Credit Union's Cedar Hill branch provides accessible and helpful service. The location is convenient, with a drive-up window, a 24/7 ATM, and a lobby open six days a week for discussing membership benefits. The branch is noted for its handicapped parking and accessible entrance. Reviews highlight consistently exceptional customer service from knowledgeable and patient employees. Staff members are described as assets, praised for being kind, informative, and professional. They effectively solve problems that other departments could not, assist with account setup over several weeks, and help members understand features, including business accounts and mobile app banking. The experience leaves members feeling valued, thrilled, and ready to recommend the credit union, which is seen as a place to get on the right financial track.
Miguel Durant was so very helpful to us in our time of need. I appreciate his professionalism and his kind spirit in helping us. Wish many more were like him.
May 2024
Thank you so much Josh. The most respectful and patient employee they have to offer. I hope he helps me out again.
December 2023
Trinity is amazing. She fixed a problem that card services and member services couldn’t fix. I spent over 2 hours trying to fix my Apple Pay yesterday. Trinity fixed the issue in 5 minutes. Very knowledgeable young lady.
