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“The customer service here was excellent- Jarrod was phenomenal. I had a complicated iPhone purchase issue, and he was very knowledgeable and went above and beyond what was necessary to resolve the issue!!”
“Chris was super helpful and very knowledgeable about how to get my new phone to work after having several problems I had with representatives over the phone! Ask for Chris and he will get you sorted out ✨”
“I had a great experience purchasing a new phone here. The staff was friendly and took the time to understand my needs, helping me find the perfect device within my budget. They had a wide selection of the latest models, and the sales representative provided valuable insights to help me make an informed decision. The transaction was smooth, and they even offered competitive prices. The after-sales service was excellent, with assistance in setting up the new device and answering any questions I had. I highly recommend this for their excellent customer service and a diverse range of quality mobile devices.”
“Came to this location after another store was rude and unhelpful. The gentleman I found out later was the manager was phenomenal. My uncle has PTSD and doesn't do well in public but this guy was patient with him and made sure he understood all his options and had everything he needed before we left. Would highly recommend this location if you use this cell carrier.”
“Great advice from part of the adviser Benedict Spittler. We managed to solve al my inquiries and helped me picking an internet and brand new phone that fits my needs!! really kind.”
“I am extremely satisfied with the service I received at this cell phone repair shop. They not only repaired my phone promptly but also offered me an excellent deal on a phone purchase. The staff was incredibly helpful, explaining all the features of the phone and ensuring I got the best value for my money. I am impressed with their professionalism and honesty, and I will definitely be a returning customer.”
“I needed a new phone and am not great w technology. Nick at Boost Mobil in Duncanville helped me. He went above and beyond to help me understand at least the basics. He was so kind and so patient. I really appreciate the time he spent with me. He needs a raise!!! Thank you Nick. God bless you.”
“I have to take the time to let everyone knows about the great service I have at this location. Nick was able to order a new phone for me and after phone has arrived he reach me and connect me with Maria that was able to make all this process easier for me. She was very professionalhelpful and was sure that I do know how use my new advice. I do recommend any person needing a new device. Friendly team and clean store. I will give them a 10☆ Definitely be back for upgrade my kids devices soon. Keep providing that great service guys.”
“ZOIE is the best manager ever...She is always doing what's best for the customer this makes you feel special and appreciated as a customer??? She saved me soon much money on my account recently and that was just awesome...Thank You Zoie of TMobile in Red Oak...Go see her”
“I found myself in a predicament but MsCynthia at the Illinois location went above and far beyond to assist me. With her help I was able to do what I needed the next day with no issues, so Ms. Cynthia my grandmother andnI truly thank you! #1 Boost Mobile!!!”
“Kayla was exceptional, probably had never had a customer like my husband, a thousand questions and frowns. Very seldom satisfied with prices and product selections no matter where we go..this young lady took it all in stride, her smile and patience was so effortless, she took the time to walk my husband through his new device more than once and never balked at his 20 questions.
Not to take away from the other staff, great all around atmosphere...”
“Mike the manager provided excellent customer service experience. Although there may be a brief delay when it comes to customer experience. Your wait time will be well worth it. The employees are friendly and extremely helpful. Overall you will be one satisfied customer!!
Please remember having patience goes a long way!!”
“This location is much better than the one on the interstate 20 which is awful the management here is so much better they should fire everybody on that I-20 store”
“I loved the service she was great in showing me how everything worked and gave me specific details on how everything worked and thanks to her I have my iPhone 8.”
“You can get an iphone 6 for $50 plus first month$50 plus $15 activation when you switch from another provider. Total is $130 with tax. I got 2 lg stylus 4 for $120 including 2 lines on unlimited data not bad at all. The screen protector they gave me was paper thin and had a tab at the top which peeled off within an hour. The cases are $13 a bit overpriced i got a tempered glass screen protector and case on amazon Prime for $8 with free next day shipping. Great customer service. Overpriced cases and limited selection as well. But if your looking for a good deal on 2 phones this is the place to go”
“I was having issues with my cellphone, so I came to this location yesterday 02/09/23 after work. Upon entering the store, I was greeted by Gary and Victor. They looked at my phone and told me what the problem was. Since my phone was old and outdated, I decided to take their advice and get a new one. At no time were Gary or Victor pushy or just trying to sell me unnecessary products. They were both kind, professional and very efficient. I will most definitely be coming back to this location! Thanks Gary & Victor for your patience & guidance in assisting me.”
“I tried to resolve an issue with my account over the phone but I had no luck, so I came to this location. Tylar was able to help me fix the problem and was very professional. I also didn’t have to wait long to be helped which I appreciated. Overall, I recommend this place. ??”
“Irma was a huge help! Made switching over from ATT a breeze i was surprised that for 2 lines and brand new phones i was paying less with Verizon than i was for just my one line with att.”
“(Translated by Google) Excellent service, I highly recommend this store, I changed three subway lines and I didn't have the information and the girl named Mary said that she got everything, she made it very easy and at the end she asked us if we wanted all the information in phones, that is no longer seen, GO TO THIS STORE(Original)Exelente servicio,les recomiendo mucho esta tienda,cambie tres líneas de metro y no tenía la información y la muchacha que se llama Mary dijo que ella conseguía todo,lo hizo muy fácil y al final nos preguntó si queríamos que nos pasará toda la información en los teléfonos,eso ya no se ve, VALLAN A ESTÁ TIENDA”
“Today I was assisted by sales associate (Jaiden) and manager (Tariyan). They were great! Tariyan greeted me warmly and quickly connected me with Jaiden. By the way that I was treated, you would’ve thought that I was Jaiden’s biggest sale of the day. You can tell his standard of service is excellency regardless of the clients issues/needs. I truly appreciated that.
Each time that I visit this location, my experience is phenomenal. I’ve been assisted by two other male sales associates and a female associate over the last 1.5 years - my experiences have been consistently pleasant, professional and efficient. This location is by far the most well ran and trained in excellency. Other locations in DFW could learn a lot from this team!”
“Came in to buy a phone and open a new line. Upon entering I was greeted warmly by Spectrum Specialist Yolanda Gomez Cruz. She was very polite and knowledgeable and told me about discounts and specials that came with my trade. She even switched all my data, contacts and photos over. It took a while but she was very patient and walked me through the process. I absolutely love my new Samsung S24 ultra. Yolanda is a great asset to Spectrum. Keep up the great work Yolanda!”
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“To cool! Everyone was very friendly and nice! The environment was really welcoming and the service was top tier! Couldn't get any better! I wanna give thanks to Alex who was a grand help today helping explain how phone plans work to my family and with amazing professionalism! He is the best!! Great guy! This place was clean and very comfy thanks to the places to sit.
Amazing customer support and speed! This guys know what's up! Keep it up Everyone you are all amazing!
If you are looking for a place to get a phone setup or a line or new plan, come here they will treat you right and help with every step along the way!”