The CVS Pharmacy in Castle Hills is a well-organized store with enough products and excellent customer service. It aims to make managing pharmacy, health, and wellness needs easier with reliable value. The location offers many services, including prescription refills, vaccinations, and personal care items, and is open seven days a week. Staff members, including cashiers and pharmacists, are frequently described as super friendly, incredibly helpful, calm, understanding, and professional. The business is highly recommended as a great Castle Hills business striving to help all who enter its doors. While a customer service oversight involving a forgotten debit card initially caused significant upset, the situation was resolved positively. The employee involved apologized for the oversight and had attempted to contact the customer immediately. The polite and professional handling of the complaint, supported by the pharmacist, made a strong positive difference. Other instances of considerate service include staff securely returning a lost wallet after verifying its contents. The store also provides time-saving options like same-day delivery and free pickup, along with weekly deals and the ExtraCare rewards program for savings.
Roxanne in the clinic was absolutely wonderful. She was both extremely kind and helpful.
March 2024
Great service wish it was 24 hours. Covid and flu vaccine accessible. clinic In remote locations
August 2023
The staff in the store at the pharmacy at 10:55 AM on a Saturday morning don’t know what customer service is. Don’t continue to just leave your people standing in line. There are more of you there in the pharmacy than there are customers.
