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September 2023 by Misha Mathew
We visited the shop on 8/16 around 6pm. We want to cut the extension on our son’s chain. Julian told it will take couple of days, but I told her just to cut the extensions. She asked me to wait, after checking with the male staff. She did the work for me right away. They didn’t charge me for that. They could easily charge me at least $10. Great customer service from both of them. We will be definitely coming back. Thank you both for your kindness????
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September 2023 by Truett Ball
I have a Swiss watch with metal band. Two of the links had an issue Watch Doc repaired it in 3 minutes ! I just found this Watch Doc on Google on north Josey. Close to home , fast on service!! Thank you WD! Great service!
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July 2023 by property manager
Super fast repair and great prices. Wonderful customer service. Thank you so much.
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June 2023 by sopaul puth
If you are reading this while looking for a place to service your timepiece, just stop and head over to Preston Road, Watch Doc is the Man! Great Service and a Great price, no matter what sort of watch or what sort of problem, simple or a challenge, they take them all on. If Watch Doc can't fix it - no one can! I won't go anywhere else!
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June 2023 by Cecil McComas
Got there at 11:00 on a Monday. Sat there until 11:20 and they still were not open. Came back around 3:00 and they were. Told the owner about it and he laughed. I told him it was not funny and I had made a special trip there. He shrugged his shoulders and said on well sometimes we are late. I told him that this is a business with set hours and they need to observe them. He did not care to listen. Would strongly suggest taking your business somewhere else where they care about you and your business
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June 2023 by jason Collins
I lost his card but found it between the seats... I went in and asked for a battery form my watch. I was in and out in less than 5 mins. Thank you!
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May 2023 by Mahalaalel
This guy who speaks broken English at the front thinks he’s tough and literally said “I don’t believe in customer service” when I asked why he was being rude. All because I asked to inspect the watch before leaving. They might fix your watch but be ready for the most unprofessional experience you can imagine. They’re confrontational and easily agitated.
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May 2023 by Brian H.
I bought a Apple Watch case on eBay and lost all the screws. I even ordered replacement screws and since lost three of the four replacement screws. I went to the watch doc with one screw, he found screws that fit within five minutes and told me no charge. What a gentleman I will be returning for sure.
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March 2023 by Steven Wawrzonek
This place is absolutely terrible. Avoid at all costs. They had two of my watches in for repair for almost 3 months and did absolutely nothing to them. I took some vintage watches to them for an estimate for repair and the guy said he would give me an estimate within a week or so. After two weeks, I had not heard from them so I gave them a call, and the guy told me that they hadn’t even looked at them yet. I said, OK, and gave them a few more days to get an estimate. A few days later I was given an estimate of $300 to repair the two watches and told it would take around six weeks and they would be ready around the last week of January. After 10 weeks of waiting, I called them today to find out the status of my watches and was told that they would call me back. About four hours later, I still had not heard back from them. After I got off work, I decided to go to their shop to pick up my repaired watches. I watched as the man behind the counter searched for my watches in the back office. When he brought them out, NOTHING has been done to my watches at all. Absolutely nothing. He started telling me something about not being able to find parts. I asked him, “So you’ve had my watches all this time and you did absolutely nothing to them? No email? No phone call to tell me you can’t get parts?” The man behind the counter just looked at me and said “Sorry”.This place is as unprofessional as it gets.
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February 2023 by Steven W.
This place is absolutely terrible. Avoid at all costs. They had two of my watches in for repair for almost 3 months and did absolutely nothing to them. I took some vintage watches to them for an estimate for repair and the guy said he would give me an estimate within a week or so. After two weeks, I had not heard from them so I gave them a call, and the guy told me that they hadn't even looked at them yet. I said, OK, and gave them a few more days to get an estimate. A few days later I was given an estimate of $300 to repair the two watches and told it would take around six weeks and they would be ready around the last week of January. After 10 weeks of waiting, I called them today to find out the status of my watches and was told that they would call me back. About four hours later, I still had not heard back from them. After I got off work, I decided to go to their shop to pick up my repaired watches. I watched as the man behind the counter searched for my watches in the back office. When he brought them out, NOTHING has been done to my watches at all. Absolutely nothing. He started telling me something about not being able to find parts. I asked him, "So you've had my watches all this time and you did absolutely nothing to them? No email? No phone call to tell me you can't get parts?" The man behind the counter just looked at me and said "Sorry".This place is as unprofessional as it gets.
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January 2023 by Regina D.
Store owner Ra was very personable. He opened his store and replaced my mothers watch battery in less than 5 minutes. His pricing was upfront and reasonable.
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January 2023 by Slick
Excellent service
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October 2022 by Natividad Gutiérrez
Mr. Rock is truly an expert at his craft. He showed me things about my watch that I never knew and gave me advice on how to save money with the usage and future repairs and settings. I highly recommend him to all watch owners. Thank you Mr. Rock... ??
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October 2022 by Saurabh Vinchu
I have a watch that was a gift from my sister. I tried to change the batteries by myself but ended up damaging the springs. He was kind enough to fix it for no charge and also changed the batteries. A very quick and hassle free experience. Was quick to answer my calls and was patient as well. Definitely will be taking my other watches here.
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October 2022 by Khamtanh Phimmasone
This place is awesome. Friendly and helpful at the same time. If I can give them 10 star I would. Took my Rolex in for repair that was damaged. They fix it fast and with fast turnaround and good price.
