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December 2023 by Google user
I was in the store for 3 hours trying to change my phone carrier and Ian was incredibly patient jumping through all the hoops we had to go through. I really appreciated his calmness and friendly demeanor in what could have been a very stressful situation. He was also not pushy and very knowledgeable about price breakdowns so I didn’t feel like I was being taken advantage of. I’m happy I chose Verizon! Already paying off!
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December 2023 by Ali Hoffman
I was in the store for 3 hours trying to change my phone carrier and Ian was incredibly patient jumping through all the hoops we had to go through. I really appreciated his calmness and friendly demeanor in what could have been a very stressful situation. He was also not pushy and very knowledgeable about price breakdowns so I didn’t feel like I was being taken advantage of. I’m happy I chose Verizon! Already paying off!
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November 2023 by Jessica Lambert
Ian was fantastic! Something that has taken me close to a week, he got switched and taken care of in just one visit to this store. He was very kind and understanding! Definitely ask for him when you go here!
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October 2023 by Dwight Allen
Ian Kiongera Great customer service he was very helpful today.. I had issues with logging in to my Google account today.. he helped me through it and got it done.
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September 2023 by Serena Maynes
Came to this store for an upgrade to an existing line, Ian was our associate and he was fantastic! Broke down pricing and different specials Verizon was running at the time, all in all, we will be back to this store for all our future needs, thank you again Ian!
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September 2023 by GABRIEL COURET
Wonderful experience with Ian Kiongera! Fantastic explanation of all phones and price points lead me to buy a new phone with him. Please go see him if you need a new device. Wonderful transfer data experience from iPhone 12 to iPhone 14 max. He added 700 dollar credit to my account!
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September 2023 by kdawn Francis
Ian was awesome and super patient working with me on my options. I ended up getting a much better deal than I saw online. Go see Ian!
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August 2023 by Hanisha Pulimi
The BEST Customer service. We were helped by Jeremiah St Cloud, he was super helpful! Opened a new line and got $800 off of a new Pixel 7 Pro. He answered all our queries transferred everything from the old phone, everything was quick and hassle free. Highly recommended. Thank you, Jeremiah!
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August 2023 by Chris Kim
one of the salesmen is a crook. i went there to get a flip phone for my mom who has hard time using iphone. they came out with 2 off brand cheap phones one $99 and one $129 so i decided to get the $129 one but after 5 minutes he said the price is actually $200 so we said we are getting the $99 one but they said its also $200… so i went to walmart and got a exactly same one (the $200 one) $40, a new one, dont trust them
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July 2023 by joseph clayton
Bill and Ian was very helpful, informative, and friendly. Would definitely recommend this store to anyone. Satisfied every way possible
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July 2023 by Ivan Ortega
Ian help me ,and my wife with a great and excellent costumer service. Thank you so much.
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July 2023 by Angela Kircher
Jeremiah was great! He was knowledgeable and explained all the details of each phone I was looking at and didn't try to push me into spending more. He asked what i needed! I wanted the amazing photo quality of the ultra so I traded my old phone in and he transferred all the info over for me.
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July 2023 by Kristin Usrey
Ian was INCREDIBLE. A hero, honestly. I spent 10+ on chat support with random people running through a loop with no one to help me with a random glitch that happened in my transfer Visible to Verizon, and Ian handled it with grace! I came in ready to cry with a $1000 brick and left with a smile on my face and a working phone. Thank you!
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July 2023 by Eddie Reyes
Visited Verizon store in Carrollton & found Ian was a dedicated professional who assisted me.
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July 2023 by Winters Lewis
Ian was the BEST of the BEST!!! Please all for him!!! And Ali has a wonderful smile ?
