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August 2024 by Karina Guzman
I just want to thank Mrs.Travis for going above and beyond by helping me figure out where my “lost” package was. As the shipper, I was extremely frustrated thinking the package was lost. Thank you for calling me back to confirm where the package was.
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June 2024 by James Meadows
Too many packages that I shipped from that location is lost...I'm very disappointed
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May 2024 by Taylor Doss
This branch of USPS is responsible for picking up and delivery of us mail to our mail boxes... you think? No they are not required to pick up mail at all.. we finally received mail after 7-days of no mail at all and was told our regular mail man would not be able to deliver for a while so they were sending out a fill in.. after not even seeing a postman drive or walk through our driveway to our mail box I went to the post office in person to speak to a supervisor, the clerk comes back out and says he says he is too busy to speak with me. Therefore everyday he doesn't call our business phone he will get another one star and another truth about the Jackson USPS office that should really be closed parentally .. if they don't deliver and they don't pick up then they should be shut down....
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May 2024 by Samuel Perdomo
I believe that most of the bad reviews are against the service in general and timeliness, but it does not truly reflect the kindness, professionalism and willingness of the employees at the counter to help you process your order.
Thank you Roman for being kind and helping me.
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April 2024 by Brian
paid for expedited shipping been sitting an thos location for 3 day. no one answers the phone or offers resolution
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April 2024 by Tom Folkes
Try to return thier phone call and it just rangand rang. It was never answered!
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January 2024 by R T
Good employees
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December 2023 by Gloria Russell
I visited this post office on Monday and mailed a Christmas card to my brother. Unfortunately the card was returned to me two days later. I went back to this location and asked why was it returned. The clerk looked at it and said sorry looks like it was just an error. We will send it again. So my brother will not receive his card before Christmas. On 12/19 I also visited to get a refund from the kiosk that I used the previous date. The clerk didn’t know how to process the transaction. Luckily enough his peer was able to guide him through. I’ve been a Carrollton resident for 25 years and this station has gone down over the years. The customer service is non existent. It’s simply a job for these employees and the look of dissatisfaction is ALL over their faces.
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September 2023 by Janson
They keeper my package for months, then returned my packages back to seller without calling me or give any notification, when when I finally find my package missing and call them, they push the responsibility to me as “ the address unknown “, which the address I received packages everyday
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July 2023 by Omar Estrada
Friendly person at register when I was there, I smiled and they smiled. Wasn't as bad as the comments made me believe, at least in this experience.
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March 2023 by S B
Whenever I have to visit USPS, I feel nervous and stressed, but not at this particular location. I have never had a bad experience at this USPS, and the woman working here was so nice and helpful!
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March 2023 by Peter Tran
I called this office 28 times, an hour of phone callsBy the 16th phone call, I heard someone pick up the phone and then hang up immediately.This was on 2/16/22, A Thursday at 9:50AMIf you're trying to reach anyone, don't bother with the phone. If I could file a formal complaint I would about the employees here
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March 2023 by Valentina Gomez
Hong was super nice and helpful. Out of all the USPS locations I’ve ever been this was the one with friendliest staff for sure
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February 2023 by Tara McClain
My packages keep getting stuck there and I can't get through to an operator!! My packages never got stuck when they were going through Lubbock! I want my package and for my packages to start being delivered through Lubbock!! Ugh 92748902711654573024952484
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January 2023 by Qui N
With concern regarding my situation… and after reading all these negative reviews…and my issues… I’ve confirmed that this is one of the worst usps office ever.I’ve come to this place I believe now is my 4th time and addressed with them about them hitting my fence back in March of 2022.It is now 5 months and the only answer they will give me is we have already sent it to our “insurance claims department” to deal with. I asked politely if I can get confirmation, a case number, any point of contact to get this matter taken care of.They give me a number that if you call it goes directly to leave a message.At this rate, all I can do is to leave this review. I’m very disappointed as I was told it would take a little time but not 5 months and still going.
