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August 2024 by Hannah Markley
I just went into this store already having a ruff day and left with a smile on my face. Tommy went above and beyond to deliver such a positive experience. He helped me package up everything and walked me through the steps of printing a label. The process was so simple and stress-free! Definitely recommend this location.
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August 2024 by Zuri Anderson
This place steals out of packages watch your employees
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August 2024 by Sofia S
Had a package to send. Was greeted by Trey. His warm smile and friendly manner made our day.
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July 2024 by Daniel Garcia
They treated me extremely badly, they don't know how to serve people and supposedly they don't speak Spanish because they don't get paid for that, I don't know what their names are but I will never go to that UPS and I don't recommend it, bad service
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June 2024 by Lawrence Chao
The person who handled my Amazon return item is very helpful and patient with a great attitude.
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June 2024 by D Richardson
I frequent this location quite often (My Go To) and the service, attentiveness and willingness to help, given by the staff goes a long long way in my book.
Most Appreciate YOU All for your consistency and job well done!!!
Be seeing you soon...
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May 2024 by Edgardo P
This store had a better score if not for Pedro a guy so superb does not help you at all being Latino does not speak Spanish the owner is spending his salary on the. 5/3/2023 5:15pm
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May 2024 by Leydi Martinez
Worse customer service. Pedro was not helping me at all. He was rude and this is not the first time is my second time and I will never go back to this store
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April 2024 by Miss One2
Great location, handicap spaces for parking, friendly people. I never had any issues. Good hours too. never been too crowded... knock on wood.
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April 2024 by Toni & Marcus
Terrible customer service.
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March 2024 by Fernando Martinez
Great location but extremely rude service. Keshan, the clerk at this location, did not greet back and/or attempted to acknowledge me while I was being attentive. I tried again but he murmured something and did not want repeat it when I politely asked again.
I would rather drive longer than using this store again.
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March 2024 by Jay Woo
As a business owner who ships regularly, I had a very negative experience at this location. Some items were missing from my package after it was handled by a UPS clerk. This raises serious concerns about security for me, and I cannot recommend this place. I've never had similar issues at other locations.Update: I filed a police report about this incident and cops didn't do anything about it despite the stolen items were activated by someone in the Carrollton. The store owner denies any involvement (Obviously because they don't want to lose any customers). I'm concerned about repeated losses when valuable items are shipped, as this isn't an isolated incident. Go ahead and check any negative reviews, they are the truth.
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March 2024 by Marcos Martinez
Went in there to get a temporary tag printed and laminated like I’ve done in about 6 different ups stores and they told me they couldn’t do it. It looked like they didn’t want to get up and do the work. Not coming back and don’t recommend.
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March 2024 by Daniel Reichert
I’m reasonably certain that one of the guys working there stole my iPhone that I was mailing to Apple for a trade-in. I would recommend a different UPS store location.
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February 2024 by Jaime Gage
Reggie and the Manager Pedro were awesome! They took a huge order and were able extremely helpful. Refreshing to see such great customer service!