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August 2023 by Richard Maynard
Very friendly staff
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November 2022 by Kristine W.
Fine if you just need something off the shelf. DO NOT use them for appliance or flooring installation. I've had nightmare experiences in both areas. Save yourself time and trouble and find someone else to do your installation.
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December 2021 by Jennifer M.
I bought a washer and dryer from home Depot and 2 men came today to deliver and install. I asked for the to please use the L-vent to attach the dryer vent since it has to be a sharp 90 degree turn. FIRST, the main guy said "you don't need it- just ask your husband when he gets home".... and after THAT misogynistic and sexist comment I informed him that not only was I not married and a single mom, I did all mechanical work myself (obviously more than him, as I now see). He THEN PROCEEDED TO INSULT ME IN SPANISH UNDER HIS BREATH, to which I told him that I didn't appreciate that and those comments weren't nice. He didn't reply. He finally consented to install it and then couldn't problem-solve to figure out HOW his new dryer vent hose (which was stiff and low-quality) would bend to fit on it. I offered several options, from cutting it to fit, to using my almost-new one, which he refused. I finally asked him to leave and did it myself in LESS THAN 3 MINUTES!! Completely incompetent in all but basic use of tools, and insulting sexist comments to boot- NO THANKYOU!
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November 2021 by Jim H.
I've never had a bad experience at this Home Depot. It's conveniently located next to the Local Post Office and Albertsons with CVS and Walgreens across the street. You can definitely complete all your errands within one intersection in Carrollton. Lol! The staff is friendly and helpful, especially the paint team and the appliances team. They have the patience to answer all your questions all with a smile. The store is fairly organized and clean. They even have tall plastic dividers around the self checkout to help with social distancing. During their busiest times, you may have to wait a little bit if you need help getting things off the top shelf or anything in the lumber department, but that seems to be the case with all hardware stores. Overall, it's a good store and will most likely have what you're looking for.
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June 2021 by Clifford H.
I purchased carpet from the Carrollton location of The Home Depot. The carpet I selected had a 7-day installation guarantee. Signs advertising this guarantee were prominently displayed throughout the department. My wife and I selected this carpet specifically because it had this guarantee, which we confirmed multiple times with the flooring associate with whom we spoke in person after an extensive discussion of the timing of installation, and confirmed again over the phone when discussing the quote. The outer limit of this guarantee would ensure the carpet was installed before we were scheduled to move into our new home. On June 22, the carpet was paid for. This ensured installation no later than July 2, allowing us to move into our home on 4th of July weekend. We were promised a call within two days to schedule installation. Nobody called within two days. When we proactively reached out, we were told that installation would not be scheduled at this time, as the single company with which Home Depot contracts for installation was "backed up." When I visited the store in person to resolve the matter, the store clerk said the 7-day guarantee was no longer being honored - despite the signs advertising it still being present in the store. When I spoke with the manager, he said he would work on getting it resolved first thing tomorrow (today). I did not receive a call until 5:09 pm, at which time he stated that the installer was not going to install my carpet on time, did not have a time they would install it, and it was not his responsibility to find a way to correct the problem. This is not an honest store. They cannot be trusted. Do not spend your money here.
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May 2021 by William M.
Always the first Go To. Staff is good at Roanoke and we have not had any issues with product or returning. Absolutely no reason to start elsewhere first
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March 2021 by Big D.
Looking for contractor supplies including drop cloths, adhesive carpet shield and grout. DANIEL in paint saw that I was not in the right place for grout and adhesive carpet shield. He personally escorted me to each area and discussed what products were best for my needs. DANIEL went way above and beyond with excellent customer service. Very knowledgeable and courteous. I wish more people in retail were as knowledgeable of their products and friendly to customers.
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January 2021 by David H.
This store is good if you need if you need something off the shelf, like a lightbulb. But, if you want to buy something requires interacting with an employee - such as buying an appliance, or a new front door....forget it. They will call someone to assist you but no one ever shows up. I tried 3 different times to buy a dishwasher here. Impossible. The store is grossly understaffed. The few times I HAVE interacted with an employee - for a new front door or paint - the employees were excellent. Very knowledgeable and helpful. I plan to buy the dishwasher from Amazon and install it myself.
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August 2020 by Robert S.
Being evacuated from Louisiana because of hurricane. We started searching for a generator because we may be without electricity for 2 weeks. Found generator at this store. Called to see if we could pay for it so that it would be there when we got there being we were 90 minutes away. Was told by customer service we could make the order on line and and they would pull it and we could pick it up. Called back after placing order online and was told it all went through. We drove to the store and they said they had to cancel order because they pulled the wrong generator and sold the last one we had ordered online. Then was told that just because we order online that it doesn't guarantee that the product is available when you get there. Was told two different stories by the same person. Now we have to drive around looking for another place to buy a generator. We did end up buying one at another Lowe's 30 minutes away and the lady that helped was was great. I would not buy from Carrollton store, ever!!!!
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May 2020 by Fran D.
I want to thank Brandon Hilton for taking his time to make sure I was getting the exact products I needed even though they were in multiple departments. I know you had other customers waiting on you to help them. Thanks for the great customer service!
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May 2020 by Johnson H.
I purchased a grill to be assembled and I called twice to make sure that the grill will be ready for me when I came to pick it up. The associate verified and told me that it would be, but turns out it wasn't. I had to wait another hour to receive the grill. Never going to come here that's for sure. Terrible customer service would not recommend anyone to shop here
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May 2020 by Maged A.
Customer service sucks Customer service here is a hit or miss, I came to buy a toilet seat the only one left had the screws missing there was no one there to help so I went to the cash register they said there were seven left I asked for help and she said she will send someone shortly. Long story short I could have ordered one on Amazon and had it delivered before someone helped me. I won't go back as this is not the first time. Also I went to the restroom and an employee took a dump and left without washing his hands so don't shake anyone at Home Depot's hand.
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February 2018 by Job Mathew
Never had any bad experience before and always been a regular customer here. Rented a snake today to drain and returned it late (35 minutes including around 20 minutes in the home depot return line) with the weather being so bad and water flooded. When told the home depot employee, we got delayed since the line was big, he was asking did it take 30 minutes? Normally anybody else would not ask such a stupid question, but would waive it off instead. Still they charged for 1 hour extra. I was never charged before if it is returned few minutes late. I will never come back to this place to rent