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January 2024 by Candise Flippin
I would give them 10 stars. Amazing customer service and professionalism throughout the process. I had carpet replaced and it is as gorgeous as it is well installed. Great care taken with all my furniture. Look no further for a great company.
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January 2024 by Casey Reed
Having been in the industry previously for 16 years, I can assure you the passion they naturally have for what they do and their willingness to go above and beyond for their customers is unmatched. Probably the most customer centric company in the industry.From your initial meeting with Matt, to the attention to every detail on your project from Sergio and the incredible team at the office, rest easy knowing The Good Guys are always there to give you the best experience and result. Great group of folks that strive to only provide the best outcome on your project.
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January 2024 by Matt North
I love our company and our team! I am so blessed to work with Chris, Karma, Sergio, Rosa, Clint, My wife (Bonnie), and all of our amazing installers! We take a lot of pride in what we do. We are not perfect but we always do everything we can to make our customers happy. We learn from our mistakes, we are accountable, we are honest, we finish all of our projects, and we want our customers to be happy. I can honestly say that about our company. We are family here at The Good Guys.If you call us to handle your remodel, I will personally come to your home and meet with you, consult with you about your project, provide your estimate, and work with our team to get your project done!
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December 2023 by Jewelle Huggins
I had an “almost” full home renovation: kitchen, floors, stairs, opening up a wall, and more. From the very beginning, Good Guy Flooring showed up and showed out. You get to know the major players of the company—names have been mentioned in other reviews.- Showed up on the day and time to plan for the estimate.- Sent the quote within 48 hours (I think even less than that)- Answered ALL questions, extensively, ad nauseam.- Patient, flexible. :-)- Understanding, kind.Floors are Grade A+. I get so many compliments on my new floors.Remember that price is only one factor of many that you need to consider when hiring a contractor. Good Guys checks all the other boxes.
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November 2023 by Armando hernandez
Best experience on our kitchen and bar remodel. The Good Guys are the best!
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November 2023 by Tracy P
We hired Good Guys to do LVP flooring, carpet in the bedrooms, kitchen backsplash, reface fireplace and a complete remodel in our master bath. The "high-end" LVP that they sold us is trash. After a month or two, there are gouges & scratches on the floor, it was not properly laid in the kitchen and is lifting because they didn't properly level the floor. I had to call 3 times to have the the trim on stairs fixed and it still is not right. I stopped calling after the third time because all the contractor did was come out and put a million staples in it and they weren't even the correct size staples. The guy who cut/laid the tile on my fireplace didn't do it correctly so the "grain" isn't running in the same direction. The bathroom remodel was supposed to take 6 weeks and it took 4 months to complete it. They did not cleanup everyday, so it was a very dirty, messy process. If my husband wasn't working from home to supervisor them, a lot of stuff would have been done incorrectly, as he had to correct their work. There were a lot of redos. The project manager didn't show up after the first day, and the designer, was having them make changes before we even signed off on the change orders - which of course cost a grip. They robbed us blind for shoddy work - all this for a cool $67k. The reason we spent the money to hire them was to have someone manage the process, and my husband was forced to do it himself even though we were paying them. Worst experience ever. These guys suck.
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October 2023 by Hlei Sung
My experience with The Good Guys was very positive. Matt and Sergio were great about answering my questions, and would address my concerns. The employees are all very skilled and patient and took my feedback with happy smiles on their faces. They were hardworking and did not slack off. I am very happy to have chosen The Good Guys because this was my first time remodeling a home. They gave me great input about current trends, provide a designer that made selections easy, and were very supportive to me. To everyone at the Good Guys, I will be praying for the success of your business, and I recommend The Good Guys to anyone that wants quality work at a good price.Services: Wood floor installation
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August 2023 by Ryan Byrd
We could not be happier with the job The Good Guys Remodeling did for us. After lots of research and several bids we hired them to replace the carpet in our son’s room with hardwood floors to match the rest of the house. The quality of the work is phenomenal! It looks like the floors were done by the builder as opposed to a patchwork remodel. The floors were installed in less than a day, the installers were polite/professional, and thoroughly cleaned up before leaving. We will be using them for all our remodel work going forward!Service: Install flooring
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August 2023 by Jesse Benson
I was initially skeptical about the company and the name, but it turned out they actually are good. I had major flooding in my home which required replacement of floors, doors and cabinets. The team of Matt, Sergio, Chris and Anna did such an excellent job, the house now looks better than it did before the water damage. As someone who has had serious problems with contractors before, I was extremely impressed by their performance and would highly recommend this company. Besides the high quality of their work, I particularly liked the daily briefs on the status and progress of the work and the advance notice of any foreseen delays. Working with Matt and Sergio made me feel like they took their job as seriously as if it was their own house. If you are looking for some quick, cheap, superficial, or temporary fix to a serious problem, these are not the guys to go to as they will not agree to shady work or install cheap substandard material even if you ask them to. Yet I found them to be most reasonable in price compared to others that had given us estimates. I have no reservations recommending this company.Services: Wood floor installation
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July 2023 by Emily Wende
Amazing work! we had some water damage to our wood floor, and they did a phenomenal job fixing it. You can't tell that they repaired it! Also very happy with the carpet installation in our master. We wouldn't hesitate to use them again!Services: Carpet installation
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June 2023 by MK DoxieMom
I recently had the opportunity to work with Good Guys on a small project. I was surprised at how quick and professional they were on such a small job, but they made me feel like mine was the most important! It’s hard to find good folks to work with and I highly recommend them!
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June 2023 by Marlee M
Remodeled our Master bedroom and bath adding a walk-in closet to make a gorgeous master suite. We also updated our kitchen cabinets and put in a butler’s pantry. The crews were courteous and professional. High quality craftsmanship and their design team made great suggestions, never steered us wrong. Will work with Good Guys again in the future.Services: Tile work installation
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May 2023 by Property Pros Management Co.
QUALITY, COMMUNICATION, EXPERTISE! We manage many properties and know we can always count on these guys to do an impeccable job. Matt is very knowledgeable and is so helpful in the decision making part, having a designer on hand is also super helpful! We often need estimates with options for our property owners and he is so helpful, estimates are very detailed, no surprises (probably my favorite thing!)! Karma is also excellent in the communication department, always clear, quick and responsive with our contracts and invoices! Can't say enough about these guys, everyone we have dealt with down to installers have been great! Its always done right and looks great! So glad to have found them, we use many trade types and there are so many people that will rip you off, won't show up or communicate, it can cost you a fortune to pick the wrong people! Good guys for the win! Thanks for all your hard work guys, we notice and appreciate it!Services: Wood floor installation
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May 2023 by Diego Jimenez
Sergio and his team were quick to respond and fit us in their schedule. They beat their own goal for a completion date. This allowed us to move into our new office suite sooner. And the office suite looks great! Harper Brothers Construction will know who to call if we continue to expand further in DFW for their remodeling needs.Services: Install flooring
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May 2023 by Shanna J
Behind every good guy is an amazing women and at Good Guys Flooring, it’s Anna.From start to finish and beyond Anna was in our corner, holding our hands and keeping us informed of our project. We never had to wonder what was going on - her updates often came first thing in the morning while we were still in bed. Communication at GG is exceptional in every way.First, they use their own tradesmen. You’ll never have to worry about unscrupulous day laborers in your home. Everyone they send is an employee of GG and if a third party is necessary someone from GG is always present to introduce them and bridge any communication.Second, they are a small company but mighty in terms of customer satisfaction. They will be just as excited as you are about your project and it shows in their workmanship. Each part of our project was completed ahead of schedule. They move fast without sacrificing quality.Anna is truly the backbone of the business, she made our project fun. She is highly talented with design and can conceptualize pure beauty like no other. I highly recommend GG. Matt, Sergio, Karma and the rest of the team were also great to work with. Awesome company with exceptional people and incredible results!Service: Install flooring
