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October 2023 by Wahyu Roberts
If I can give zero I would put it..they always change the workers in both stores in plano and Carrollton..all of them so mean and rude..never smile and nice..I ever met 2 ladies worked there maybe 8 years ago..they young and helpfull also full of smiles..but I didn't see them for so long everytime I back there since 5 -6 years ago..so what I seen in kdrama that the korean people are full of smiles and nice maybe just PRANK!!
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June 2023 by Yao C.
My wife bought a product from here on June 9th and went home to open it and it had already been used/opened. We didn't think to have to check it since it was "new" in box. We went back in the next day, June 10th not even 24hrs later and they said their policy doesn't allow returns since it was open. We didn't even want to return it but to exchange it for a new, unused, unopened one.
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May 2023 by Abigail Jones
Came in here for a brief shop. The woman came out to the main store when she heard us come in and said hello.She left us alone to shop, which is a green flag for me!There are some nice higher end products in there like Dr Jart. I'm a budget gal, so I went for the $3 face masks. We tried the aloe and rice face masks when we got home. Great masks for the price. Target/Walmart brands are always $5, so it was a steal in my mind!
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April 2023 by Michelle P.
Staff was very helpful. A little pricey but their products are authentic. Clean and organized.
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April 2023 by Becca S.
Whenever I am in the area, I stop in for face masks. They have an awesome selection of face masks, right by the door. The shop is small, but bright and clean. The customer service is very hands off, so of you like to just peruse around, you're welcome to. If you are looking for a lot of information, you may not find it from an associate. I have eczema and do not use anything with fragrance, so I can't tell you a lot about their skincare lines, but I have never had any problems with any of the masks. They go with me whenever I travel.
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March 2023 by kekapandaOuo
I love the face shop, the workers are always so helpful and nice
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August 2022 by Maria Nelson
You can find really good skincare products for cheap if you come back every once in a while and visit their sale section in the back. My favorite products are the face masks and the nail polishes(so vibrant). I plan to go more into their skincare line once I finish up my current products. The workers are always nice and are always helpful.
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June 2022 by A L
I’ve been shopping at this location for about 6 years. And every time I’ve been here I’ve never had a problem. I met the most awesome sales associate yesterday. I wish I grabbed her name, but being masked up all I can recall was she had short blond lavender hair. What’s more is she has years of experience in professional beauty consulting. She assisted me diligently in picking out products for both me and my sister. She was always kind and helpful in doing so. If you like this shop I’d recommend signing up for their rewards program. They frequently do gift giveaways at the registers for qualifying purchases, and always seems I’m eligible for a $5 coupon whenever I shop here. Maybe I just love it so much that I buy that much. Either way, the products are very nice and inexpensive (though they carry some expensive lines too), and they have never broken my face out or irritated my skin. What’s more, is now you may freely shop, test cosmetics, and handle merchandise on your own, you still must wear a mask and sanitize your hands upon entering. Not a bad deal for shopping at one of my favorite stores in Carrollton.
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May 2022 by Love Song
One of the WORST Customer Service ever!! The lady with a short blond hair really needs to learn or relearn her customer service skills. When a customer politely ASKS to see the product because there was no sample outside, you do not SIGH and make the customer feel like they did something TERRIBLE. I will never go back to this place because of this one AWFUL experience.
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May 2022 by Bob Bob
Extremely rude owner.
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April 2022 by mochiabi :3
great products, a bit pricey but worth it in my opinion. honestly they have the best sheet masks i’ve ever used. worker kinda just leaves you alone while you shop, 10/10
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August 2021 by Sung M
Rude people there…Walked in 30 minutes before closing, Greeted as this “We about to close. What do you want? What’s your price range?”I touch something and immediately tells me the price instead of the quality of the product.The worker is nice it’s that (the owner or manger) is extremely rude. Have no customer service skill. Could have approach like this “Hello, we are closing in 30 mins but feel free to look around and if you need any help let us know”I would want to come back the next day you. But now I feel violated to ever go back.
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November 2020 by Rosalind Lopez
Very kind and friendly customer service! Clean store!
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May 2020 by Alma L. Ruiz
5 stars
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May 2019 by Peter Nguyen
Nice chain shop with their good products.