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January 2024 by Marisela Reyes
My sales guy was Abe and I would like to express my sincere appreciation and gratitude for the excellent service you provided during my recent car purchase. From the moment I walked into the dealership, your knowledge and friendly demeanor made the entire process enjoyable. I’m thrilled with my new car and wanted to extend my thanks for your role in making this purchase smooth and stress-free. Thank you once again.
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December 2023 by Nicholas Zotos
Zak was very helpful very hospitable and very pleasant and professional and helpful with my slk purchase. The car is everything that it was advertised to be and I am very happy with my new car. The a/c had an issue and told me it would be taken care of on day of pick up and purchase. I took it to get service and was taken care of by the dealership and I am very happy.Nicholas Zotos
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November 2023 by Tamara
Had such a wonderful experience purchasing my first car from Texas Carz! AJ the finance manager was nothing but helpful trying to find me the best rates possible including an all comprehensive warranty to protect my first big investment!I would also like to thank Abe for always being prompt in his responses and taking good care of me. I will definitely be back!
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November 2023 by Three Brothers Moving dallas Texas
I highly recommend Moe at Texas Carz to anyone in search of a luxury car, especially a Mercedes. His professionalism, expertise, and personalized approach made the entire buying process a pleasure. Moe's commitment to excellence and his genuine care for his customers truly set him apart. Thank you, Moe, for helping me find the Mercedes of my dreams and for providing an outstanding car buying experience!
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November 2023 by mark sukmark
I was there earlier to look for audi and mercedes mentioned that i wanted to possibly get either one of these car in cash. And test drive it. But by the time i was done test driving it and ready to purchase the guy with red hoodie was giving me attitude out of no where after i mention that the mercedes has something wrong with it because it said”transmission not in Park risk of vehicle rolling away” and that guy came up with something else. So anyway i was ready to purchase and talk the number but the guy said we can do at the information counter.. even tho i mentioned cash.. and i got treated very poorly. I’ve never been treated this way before by doing business over the counter not in the office. Very unprofessional way to do business with so i walked off. By the way i’ve bought 2 cars with them in the past but this time was unacceptable.
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November 2023 by Ahmad Al-Zein
The overall experience at TEXASCARZ exceeded my expectations, and Moe's professionalism and dedication played a significant role in making it so. I highly recommend TEXASCARZ to anyone in search of a reputable dealership with a knowledgeable and customer-oriented salesperson like Moe. I am grateful for his assistance and delighted with my new car. Thank you, Moe, and AJ the finance manager, thank you TEXASCARZ team!
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October 2023 by Sincerely B
I just bought a Mercedes GL 450 with Mr Rick White as my salesman, (I didn’t even meet him because I live about 6 hrs plus away from the dealership) but did sent a friend that lives in Dallas to go test drive and checkout the GL for me. I just want to say Mr Rick was so professional and helpful, he made my purchase and shipping super easy. He’s quick to respond via texts and returning calls . If you want an honest, professional and helpful agent , please ask for Rick White, you won’t regret it. Super happy with my purchase- thank you Mr. Rick!!!
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September 2023 by Yonatan Tekeste
Moe was very honest and extremely helpful! I came in with a specific car in mind and he helped me find a nicer car at an even better deal. He was very transparent and gave me some useful info.The financing process with AJ was straight forward and smooth as well. We had such a good experience that we are planning to get another car from them.
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September 2023 by Dennis Lowe
I was very nervous to buy a car online, but found a vehicle that I was interested in located at the Texas Carz dealership in Dallas. They could not have been more professional, courteous and helpful. AJ went out of his way putting himself in my shoes and did everything you could expect to earn my business and my trust.He sent me multiple videos while inspecting every inch of the vehicle, and even pointed out a few little flaws that I might not have noticed if I had been there in person. They then video test drove the vehicle for me. AJ was honest and transparent about the car, financing, shipping, maintenance, we even talked about service contracts.I ended up not buying the car, but would have been completely confident had I done so. I will 100% be watching their website and hope to find a car here in the future.
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August 2023 by Jolene DAnna
If I could give 0 stars I would. I bought a 2015 Audi Q5 about a year ago and it’s cost me $6,000 in maintenance. The car sales man was not accommodating and distracted. I waited around for hours before even being able to see if I qualify for the car. Ever since buying it this car has given me so many issues and is in the shop constantly. I’ve had 3 cars and this was by far the worst buying experience and car experience I have ever had. DO NOT GO HERE because they will sell you a junk car. I asked to put new tires on the car before signing any paper work as well and they refused to put accurate tires on because I am a woman and think I don’t know what I am talking about. I had my bf bring the car back and they put different tires on but the tires were too big for the rims and caused an issue with the steering. Not to mention the tires they put on were 10 years old and I had to buy all new tires costing me $1200 within 6 months of owning the vehicle. Check out car gurus to get a reasonably reliable car, not texas carz. 0/10 experience overall.
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July 2023 by Tomirra Johnson
I purchase my first car from Texas Carz on 6/27/23, it was a 2016 X5 BMW. The sales person I was dealing with was a guy named Moe. I was already approved for a vehicle by my credit union all I needed to do was pick a car. I had been to several dealerships and each place I went too I let them know before hand I was using my credit union. Also, I advised them of their requirements they only do wire transfers and not cashier checks, a JD power sheet, and a purchase order. I didn’t want to waste my time test driving vehicles that I would not be able to get if either of these requirements were not met. Moe failed to let Sam the owner know and later he called me as I was on my way to give my credit union the down payment for the vehicle asking me about a cashier’s check. I felt frustrated because I was ready to business but Sam needed up working with me. My brother needed up test driving the x6 and didn’t like it, he ended up driving 2016 bmw x5 instead. During the test drive the gas light was on so he couldn’t really enjoy the test drive which should have been a red flag. So I test drove the X5 and I had already read the car fax report and knew the car had been in a wreck regardless of the minor damage. They took the car and I thought they were going to fill it up as a courtesy but they only put a few dollars in the car to get it off of E. Also the wiper fluid light was on so I thought it just needed some washer fluid found out later the washer fluid had a crack in it and it was located in the bumper where the vehicle had been hit. So, $950 dollars later from BMW for a cracked water pump I will no longer buy another vehicle from this location. You get what you pay for and places now a days are lacking good customer service skills. I called Moe the following day reference the gas situation and he gave me an excuse that in the state of Texas they are only allowed to put a certain amount in the tank. Also be advised my experience is not your experience, and vice versa but that doesn’t mean what I experienced didn’t happened. Take it with a grain of salt because it could happen to you.
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July 2023 by Frank Lombino
I bought my son a car today at Texas Carz. Our salesman was Moe. Excellent service from him and the dealership. If you’re in the market for a quality used car and excellent service call Moe.
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July 2023 by Yahdig.solid _LeonHard
My experience was very good. My sales professional Moe, though he was doing all he could to service multiple clients at a time, still met my needs was courteous and helpful and helped make the process comfortable and didn't have me spending all day trying to get a vehicle. Overall I am happy with my purchase and the service I received. I will recommend Texas Carz to friends and family.
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July 2023 by Christian Kalala
I came in with my little cousin after setting up an appointment with Moe. Moe was extremely welcoming and i won't forget what he told us in the very beginning, "You guys will walk out with your car today". And we did just that. We ran into 3 major hurdles And every one of them he was very helpful in removing those blockere and added valie by giving us great advice for next time. I would recommend you go straight to Moe!
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July 2023 by Mackenzie T
Rick was GREAT. He was super patient while I made sure I was getting the best financing possible, very communicative, and essentially held my hand through the entire process. I’m conflicted leaving the review because he was so awesome.I feel like a lot of the documents/paperwork could have been done at home to cut down on how long I ended up physically being at the dealership. Obviously not anyone fault.My red flag issue was the car itself. Test drove great, decent price and mileage. The day I was going to drive it home the AC was not blowing. I immediately turned around to have them look at it. Long story short they needed to send it to another shop to fix. They took care of everything which I really appreciated and honestly expected since I’d only had the car 10 minutes - I’m not sure they would have had it gone out a week later.Anyways I picked it up where it got fixed and out of curiosity asked how much it would have cost me - $800. He said they got a few more diagnostic codes that were also addressed. Which honestly just rubbed me the wrong way because why would u sell me a car that needs immediate attention? Whatever, the deal was done.There was also a few minor details I feel like they could have addressed just to add to the experience. There was a hook missing from my sun visor, so it didn’t snap it, it just was hanging - fine, $10 on Amazon. Front headlights are very foggy/hazy on the inside - not really sure how I’m going to clean them. Something is broken on the moonroof. I don’t even mess with it in fear of making it worse.Overall, just ok. 5 stars for Rick and his stellar customer service. But after seeing other reviews from people that had similar issues I just can’t look past the shortcomings of this dealership as a whole.
