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September 2024 by Brian Brown
Got a great deal and customer service is fantastic
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September 2024 by Joshua Laster
I recently found myself needing to purchase a new used car and this was one of a few I was shopping and the one I eventually ended up buying from so this is my honest review. I came here originally to look at a 2012 Hyundai Azera. There was another just down the road I had driven with similar mileage but their model had the package I wanted however was $2k higher. I took the car for an inspection and found that 2 of the ECU modules were not ready, all tires needed to be replaced, and the rear shocks needed to be replaced. I showed their team the other model I was considering and this report and made an offer $300 higher than the model I was considering against, but they refused to negotiate on price since they had overpaid for the car so I had to walk. However, I then saw a 2016 Sonata on their site in phantom black with the tech package and under 100k miles. The price was more competitive here so I decided to give them one more shot. I went to inspect and test drive and found that the hood struts had gone out, needed new wipers, it was missing the antenna cover, and missing the SD card that enabled the navigation. I could get all this fixed for under $150 myself so took for prepurchase inspection. My mechanic notified me that the driver's side CV boot was torn and the passenger side was in tact but leaking as well. When I brought this to the dealership's attention, they advised they were "breaking even" on the car and not sure they wanted to put any more money into it but would let me know Monday. Monday I followed up when I had not heard anything and they advised they would reduce price by cost of half of the estimate. Based on the price, and knowing I could fix the issue myself, I decided to move forward and complete the purchase but I would expect a dealer at this level to fix the CV issues as this is not normal wear and tear in my opinion.
Pros
- love that they allow you to test drive without an employee
- Love that they allow off site inspections (must bring copy of report)
- Never felt rushed in the process
- Team was transparent
- Team was quick to respond
- No hidden fees - Tax, Title, Tag, Doc fee, and dealer service fee
- Accept outside financing
Cons
- Both cars had issues that required attention - which is expected to some extent for a used car, however they were not willing to fix these issues so I highly recommend a pre-purchase inspection so you know
- They DO NOT negotiate. Overall their prices did seem competitive though. While I got a small discount from the results of my pre-purchase inspection, I would have much preferred they fixed the issue but could not since they were "breaking even".
Overall I would definitely recommend. Omar is new to his role but personable and quick to respond. Rick was very transparent when negotiating - even going so far as to show purchase price and repair bill. Abe can come off a bit dismissive, fully understand he likely has to be firm and fair in his role where he likely deals with low ballers all the time, but he is reasonable when presented with facts which got the deal done in the end. It has been a couple weeks since purchase and so far so good with the car. Will update if I experience anything to the contrary over the next few months of ownership.
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August 2024 by jose dasilva
Hassan the owner is very honest and flexible to fo business, Besides that he Allow me to take the BMW to my mechanic to make sure everything works fine.
I do recommend him ,and if he doesn't have the car that you want, just give him some time he will get.
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August 2024 by rick l bowers bowers
This place is kind of amazing. They did everything I needed and jumped through hoops with better financing.
Abe made it smooth and was very explanatory about the entire process. I will give strong recommendations!
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August 2024 by Cody Baker
Great friendly faces. Made car buying super easy. A wonderful dealership 10/10 recommend
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August 2024 by Ty Benji
Emad had amazing customer service and made my experience very easy to work with. Very pleased with my experience
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August 2024 by Bryce Williams
During buying process they kept me updated and informed on every step. Flew into Dallas to pick up my vehicle with a flawless transaction. Was able to get back on highway and travel back within an hour of arriving at the dealership. I will be doing business with you all again. Thanks.
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August 2024 by Clint Moore
I got my 2017 Honda Accord from here and it a great car. Professional service, the cars speak for them selves. Upfront with the numbers and no haggling.
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August 2024 by Wilmer Torres
I just bought a car from this dealership. They are really responsive when you are pre-approved with your own bank. I'm in a different town from the dealership, so my car was shipped to me it took almost 15 to 20 days to get the car. Literally, the first day I got the car I went for a ride, and warning lights came on I texted them and call and no answer. So now I'm stuck with this expensive bill. So I'll say if you already gonna be paying car note just do it from a reputable car dealership. Bad business and bad people. ?
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August 2024 by Adam Turner
Car shopping sucks we can all agree on that. With that being said this company and the people working there have made this process insanely easy. I was able to walk in, ask for the car I want, test drive it, have it detailed and then buy it with 100% transparency. Rick, Abe and AJ are just the best, they take all the haggling and dread that comes with searching for a car and instead turn it into a real HUMAN interaction with everyone’s best Interest in mind. 2018 Chevy Malibu love it, thank you for everyone involved. If you are in the market for a car go see these guys they will take care of you!
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August 2024 by Cdaniels _
Upon writing this review, I was surprised by the amount of one star reviews. Nonetheless, I have Nothing but good things to say about our experience at Texas Carz purchasing my 2019 outback 3.6r Touring. Abe was very professional and transparent and he made the transaction as smooth as possible while sincerely answering all of my dad and I's questions. Abe also allowed us take the car to our own mechanic to check for any potential problems which turned out good. We also traded in my old car for much more than we expected from a dealer so that was a plus. He made us aware of the tires which had minimal tread left, but that was not a problem for me considering the fact that I already needed to purchase A/T tires. About a month later, I have replaced the front breaks and cabin air filter which was not a problem at all since they do need to be replaced every 20,000 miles or so and it is a given that these types of repairs will sometimes be needed after purchasing a used car. We searched and test drove numerous outbacks at multiple dealerships and were not satisfied with the prices for the quality & mileage of the cars prior to going here. The best part is, we were given a better price at Texas Carz for a newer+nicer outback model with a much more powerful engine. After a test drive and our own mechanic's review, we purchased the car and I could not be happier with it.
Thank you Texas Carz and our salesman Abe!
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August 2024 by SteveCristy Bachman
We came to Texas Carz to look at a Mini Countryman S. They let us drive it alone. They did not rush us or give us any speeches. They gave us the car fax and all the info they knew of previous owner. Loved the car! Bought it. They had it fresh washed. Best Auto purchase experience we've ever had! They are soooo friendly and were so quick with the paperwork. Would definitely refer them 100%
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August 2024 by Daniel Chilton
Excellent service with the best price! Had a great select of cars. AJ and Abe made sure my family loved the car. Highly recommend.
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August 2024 by Jeremy Nicholson
All I can say they kept it real with me definitely appreciate they service
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July 2024 by Delilah Rose Mansour (TocaBocaCityStories)
We purchased a 2019 Honda Odyssey from this dealership and had a poor experience dealing with these sellers. First thing you need to know is that the prices are non-negotiable, what you see is what you get with the exception that they may be able to address certain issues with the vehicle before you purchase. The vehicle was certainly worth more in the excellent condition it was in and they are correct, they have the cheapest prices around. But the trade off is dealing with people who act like they are doing you a favor and you’ll be nickel and dimed to death. They even charge to use the debit card machine! “To keep the prices down”, as they say.
So the only obvious issue with this vehicle was 2 bald tires. The dealership replaced them but the tires they were replaced with weren’t great and we pointed that out but really liked the price of the car so we purchased it anyway. 2 weeks into having the vehicle, one of tires completely blew out on the highway while going 70 miles per hour with my toddler in the car, my pregnant self, my teen, my mom and 85 year old grandma. Thank God we didn’t have an accident. And of course, all this happened while trying to catch a flight! So it cost me $50 in uber fees making sure my grandma got to the airport on top of a $165 tire bill. Thank goodness I had AAA or it would have been much more with a tow. I contacted Texas Carz as they give you 30 days to address any vehicle issues with them after purchase and they promised to send a check for half the cost of the replacement tire. It’s been almost three weeks and no check. And the last two days I’ve gotten no reply to my texts inquiring about the check.
For paying almost $30,000 in cash for a vehicle, you would think the sellers would be more appreciative and want your return business and a good review. So my opinion - don’t fall for the low prices and spend your hard earned money elsewhere. Somewhere that appreciates customers.
