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November 2024 by Nana Kwasi Ansah Okanta
Terrible customer service. Don't waste your time going to this location.
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October 2024 by Alicia Hammett
Staff was very helpful!
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October 2024 by Dawn Feller
To many outages !! If you work from home good luck
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October 2024 by Patrick Gomes
Very friendly staff!
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September 2024 by The Rove
Good signal, bad service walking in. The first time I walked in, I signed in, my name was called, I walked up to a counter, and the rep next to the counter I walked up to was trying to shoo me away like he couldn't fathom that I was the person called, while I was pointing to my name on the line queue board next to the number one. I was assisted with signing up for a service bundle and am happy to say that Spectrum's GPS signal for Google Maps is much better than T-Mobile in Texas. The second time I walked in, I signed in, and a rep called customer service on their cordless landline and handed me the phone. I wasn't seen at a counter first. Customer service was confused to why I wasn't being assisted in the store and calling from the store, while other reps are in the background telling me to hang up to save face. I was eventually seen at a counter by a different rep (who happened to be the lady who kindly assisted me the first time and recognized me, I think her name is Jessica), but I still remember the bad taste. I haven't been there for a year, and won't be coming back there since moved away and can avoid it, but I wanted to share my experience since it came back to mind now that I am switching phones.
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September 2024 by David Thibodeaux (HI_IM_THIBBY)
Literally the worst in-store experience I’ve ever had in a Spectrum, only solidifies my distaste for this god awful service. Waited 45 minutes just to drop off router and modem after cancellation. Store filled with customers waiting while employees were taking their time to assist. 0 sense of urgency and consideration of people’s time. All I needed to do was drop off equipment, an activity that should’ve taken a few minutes max. I’m obviously upset about wasting my time here when I have places to be. -1000/10
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August 2024 by Tonya Aguilar
I switched from AT&T because spectrum has good cable and great speed so I assumed it would be the same with the mobile plan. Unfortunately mobile spectrum data is slow. I never had an issue before with AT&T service but we get what we pay for. If you’re thinking of switching to spectrum mobile. DONT!
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August 2024 by Ricci Neal
Great customer service
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July 2024 by Steven Abernathy
Best customer service ever! Michael is the best representative I've ever worked with!!!
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July 2024 by Lily Marquez
The atmosphere was pleasant. It was easy to solve the problem.
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July 2024 by Steven “Penn” Pennington
Very nice and respectful employees, you can purchase cell phones, tablets, smart watches, etc, and you must have an appointment either by phone or kiosk.
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July 2024 by Enma Galicia
They are very fast
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June 2024 by Nancy Liewinters
Helpful and pleasant. As a senior citizen, I appreciate patience and kindness.
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April 2024 by Andrea Bell Thomas
My first time visiting this store. The workers were very friendly. I was in and out with no problem.
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April 2024 by Ann Peddecord
The manager at this store did a superb job took the time to help me with my apps on my new phone I am not tech savvy with cell phones putting in passwords with apps the store is very friendly when you come in the promotion there offering. right now is hard to beat 81 dollars for Internet and cable and no phone bill for a year what a deal
