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March 2024 by RHSN PIERRE
Archie the body technician did an amazing job helping secure my hood & making my car look brand new. I definitely trust these guys up here, they do real honest work! Thanks Five Star!
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February 2024 by Lisa Sylvester
Customer service there is terrible. The phone is never answered so you have to leave multiple messages which never get returned either. Communication between service advisor Nikko and us is non existent. My car has been in their shop for over a week and no return in site. Trey Russell if you are the General manager over this area too can you please contact me?
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October 2023 by Carrie O.
Larry was a great salesman and super helpful getting the truck we we wanted. Steven in finance worked his magic and Tommy got us out the door in our vehicle within 30 minutes. Thank you for making the process short, sweet and easy. We will purchase our next vehicle with you, without a doubt !
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October 2023 by Keith C.
I'm highly disappointed with the level of professionalism and customer service from Vincent. He had the ugliest attitude with my pregnant wife for no reason whatsoever. I don't appreciate any man being rude to my wife. He needs to check his attitude!
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October 2023 by DeEtta Prince
It's difficult to get to with construction
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September 2023 by Lea A.
Aidan in auto sales was super responsive, professional, and transparent. It was a pleasure meeting him. Although I didn't decide to purchase due to finding something else I liked more, he was still super professional in his communication.
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September 2023 by Ethan Zhang
The bodyshop service is terrible!!!I have my F150 dropped on 6/28 for hail damage repair. They always said they would call me when insurance adjustors checked/car repaired/loaner vehicle available/etc.. But none of the call/notice made by them during the entire repairing processes.I have to occastionally call (over 20 times) in to check if my vehicle is ready or if there will be loaner car available. And they always said they will help me check and will call me back. But they never call. They even said they put me on the loan car waitlist, but until I have my car back, I did not see where the loan car was.3 weeks ago, I called in and they said my car should be ready in one week. So 2 weeks ago I called in again and ask if I can pick it up, but they said the vehicle not ready and should be able to get everthing done this Monday. So this week Tuesday I called in and they say they forgot something and need to install it and then they will call me on Thursday after they clean/detailed my car. And this Thursday I did not receive any call from them. Today (9/15/23 Friday) I called in the morrning and ask if I can get the vehicle back, they finanlly let me to come and pick it up.When I saw my car, the external is clean and they repaired all the dents, but when I sat in, there were dusts/rubber slags everywhere, clearly, they did not do the detail works, just wash the outside.After almost 3 months, I finanlly get my car back. For anyone who wants to send your baby car to this bodyshop, just be careful and stay away. They will not care their customers!!!!Services: Painting
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September 2023 by Cory Stone
Best place to go! Ford Tough
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September 2023 by Anthony Rodriguez
I recently had the pleasure to do business with Michael and his people. From start to finish his office staff and body shop employees provided excellent customer service and support. I was able to drop off and pick up my 2021 Ranger after hours. They truly went the extra mile to ensure that I was informed in a timely manner of any changes in my scheduled repair. I should also mention that I received fair pricing and total transparency in my billing. In truth, this is what i have come to expect from Sam Pack's Ford.Services: Painting
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September 2023 by Allison R.
Fri 6/2 I was in an accident, my car was not drivable. A reputable wrecker service in the area had recommended Sam Pack's Five Star Ford to me & my car was towed there. From the beginning, the communication was very poor. I called Roxanne for weekly updates, there were weeks I'd call 3 times, left voicemails & never received a call back. I was told a new date on multiple occasions that was never met. She also mentioned many times that she would put a reminder in her phone for a specific date to call me with an update, but that never happened. Fri 9/1 at 9:30am, Roxanne called to let me know my car was done & taken to get detailed. Out of the 3 months my car was in the shop this was the ONLY time she called me first. I had asked her to call me at least 2 days in advance so I can ask off work & plan travel arrangements since I lived 5 hours away. When I spoke to her Tues 8/29, she didn't think my car would be ready that week but would call me on Wed/Thurs to give me a better date, that didn't happen. I was able to get off early on Fri 9/1 & made travel arrangements but didn't make it to the shop until after they were closed.Sat 9/2 ISSUES BEGIN:When I got the shop, the center wheel cap logo was missing. Roxanne claimed she did a thorough inspection, obviously not. They found it & reinstalled. Issue resolved.I turned on my car & the tire pressure monitor was on. Front driver side tire was at 23psi & the front/rear passenger side tires were at 28psi. I asked her to fill them up since I had a 5 hour drive home. She was kind of fussy about it but had the service guy fill them up. She brought it back & the light was still on but had said that his gauge was at 32 psi & the sensors needed to recalibrate & it wouldn't do so until I drove for a bit. Fine. Issue resolved, so I thought.Left the body shop & I had 106 miles until empty, back in June when I left the car (not drivable), I had about 186 miles until empty. I understand the service guys needed to drive it to make sure the suspension & alignment passed. But 80 miles? Where else was my car driven?Went to eat lunch before getting on the road, & leaving the restaurant the sun was hitting the repaired spot really well & I noticed a TERRIBLE paint drip spot. The shop was already closed so I couldn't call. It's a Saturday & Labor Day weekend so they wouldn't be open again until Tues 9/5, I'll call then.Driving on the highway my tires finally recalibrate & the tire pressure monitor light turned off. Not even 5 minutes later the light turns back on for the front driver side tire & the PSI starts to drop. It dropped to 28psi then I hear a pop, I pulled over & the tire was at 1psi. The tire had a nail and a crack in it. These tires were completely fine before being in the hands of this shop. I put the spare on & drove to discount tire a few miles away. Not only was that tire done for it, the other front tire had a small crack in it also... add 2 hours, $560 and 2 new tires later I was finally on my way home.The car was very dusty on the interior, & there was trash all in it, only 1 piece of trash being mine. The day prior Roxanne told me it would be detailed but maybe they only washed the exterior. I don't know if that even happened because it looked super dirty. Sun 9/3, I took my car to my regular car wash & started inside near the trunk dusting it all out. My car has cream interior that was in PRISTINE condition before being left in the hands of this body shop. While dusting, I looked up & there are BLACK grease finger / hand prints all on the cream roof lining, from the lift gate all the way to the driver door. I'm going to have to spend good money at a professional detail shop to get those black grease stains out IF they comes out. On top of that, the tint on my back window was cut. It was not like that before.I will never recommend this body shop to anyone, they are non communicative, unprofessional, I felt like they took advanta
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August 2023 by Jodie P.
Since Yelp makes it impossible to edit/remove a review I am doing an amended review for this dealership. The General Manager from 5 Star called me from his personal phone and we worked through the problems I had getting copies of our recent F-150 purchase. Between communication breakdowns on both our parts (mostly mine) my request kind of fell through the cracks which I can understand. Mr. Russell explained the breakdown and offered his apologies which I accepted. I again have faith in this dealership and their management to do what they do best, treat customers with respect and honesty. Thank you again Mr. Russell for you reaching out and making sure I was a happy customer again.
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April 2023 by Shane B.
Quality of the work is good! Just get it in writing the price they quote you. The service advisors will bait and switch you. I was told one price over the phone then issued another price at check out. When I told them that wasn't correct they became very defensive and belligerent with me. Beware!!
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April 2023 by Virginia W.
Sorry, but I gotta call BS! This is a TEXTBOOK "RUNAROUND." I'm out many THOUSANDS of dollars for something that wasn't supposed to cost me a dime!I have actively been trying to resolve this for FIVE MONTHS with the dealership AND corporate, both sides pointing the finger at the other. One side is lying, probably both. It's sad and ridiculous at the same time.My 2014 Ford Focus went into the Five Star Ford Carrollton dealership in August, 2022 for a Transmission Control Module repair, a recall part. Estimated time for repair - 2 to 3 MONTHS, possibly more. I work. I'm a one vehicle household. I need a car. They had no loaners and advised that I get a rental. In hindsight, this is where the trouble began. Per rental company - the dealership no longer had an account there. Per dealership - True. I would have to pay up front and would be reimbursed. Dealership: "Call FMC and get a case number for this recall repair rental reimbursement." (BAD SIGN #1: Customer has to be the "bank" for Ford? Not cool!!)I got my car back in November, 2022 (4 months!), and immediately submitted my rental receipts/case number to the dealership. As of April 2023 (5 months now!!) still no reimbursement! Both sides demonstrating classic stall tactics and CYA!!My interactions with both Five Star Ford of Carrollton and Ford Motor Company have been complete and utter nonsense. No one is taking responsibility. SO MUCH back-pedaling and finger pointing. I am baffled by the things I've heard. The right hand doesn't know what the left hand is doing. There simply isn't room here to detail everything. I have a 1/2" thick folder of ridiculousness! HOWEVER: BAD SIGN #8 (2 months after submitting my receipts): Dealership: "They're saying you need an approval code. Did you get an approval code?" Me (thinking why are you just NOW asking me this?): "You never told me I needed to get an approval code and neither did FMC when I got a case number." Dealership: "Call FMC and get an approval code." FMC: "This is a TCM repair. You don't need an approval code. They need to send it through SSSC." Me to dealership: "FMC says you need to send through SSSC." Dealership: "OOooooohhh!"BAD SIGN #14 (3 months after submitting my receipts): Dealership: "They're saying this isn't a good case number. Can you confirm the case number? Yep, that's what I have. It's not a valid case number." I call FMC (deciding to check for myself): "Checking on the status of case number XXX?" FMC: "Yes ma'am. I have it right here. This is for a rental reimbursement for a TCM repair, is that correct?" (Me-thinking WTF???) Me to Dealership (surely, they don't think I'm THAT stupid!): REALLY????BAD SIGN #22 (4 months after submitting my receipts): 45 minute convo with FMC customer support. She had to assign a new case number because the notes were such a mess. She literally spoke to 4 different departments including 2 at the dealership WHILE I was on the phone with her so we were all on the same page. The dealership is the responsible party. Last word from dealership: "We're waiting on Ford to approve this. I can't do anything until Ford approves this."The thing is - I DON"T CARE who's technically responsible for this reimbursement! The dealership OR the corporate office - It should NOT BE the customer who is trampled on. 5 MONTHS GENTLEMEN!!! 5 FREAKIN' MONTHS AND IT'S STILL NOT EVEN CLOSE???I tried to be nice. I was diligent. I never lost my cool with the 4-month repair timeline. I was sympathetic regarding supply chain issues and work backlogs. We're post-pandemic and I get it! I called every two weeks before renewing the rental to ask about a loaner to help save money. I used my USAA member discount to lower the cost. I did everything they asked me to do over this entire 9-month period, including things that SHOULD NOT be the customer's job. And t
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March 2023 by Michael N.
The Five Star reference in this business's name is no joke. The experience I just had with their Service Department was outstanding! Anthony Del Toro was extremely easy to do business with. I took my Mustang in for recall work, and he explained everything to me, including the estimated time it would take to get everything taken care of. He has exemplary communication skills, and kept me updated at all times. Because of Anthony's professionalism, he earned my trust in Sam Pack's Five Star Ford, and I will recommend this business to any who ask me.
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December 2022 by JANE
I had some issues with my pickup which was bought last December. The staff was very friendly. The manager had a look at my pickup and fixed the problem in 5 minutes Free of Charge! Unbelievable!! The staff and manager also took a look at another issue and helped me report it to the Service Center for repair approval. Friendly, fast, professional. Highly recommend!!
