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February 2023 by Kristen Robinson
Buyer beware, go anywhere else and use any other product!!! I purchased a large amount of flooring and hired a professional installer. He is certified through major retailers and local flooring stores, took extreme care with the product and install. My locking mechanisms are failing, regal sent out an inspector and of course are weaseling their way out by saying “installer error” just like they’ve done on 4 other customers I personally know. Product quality is terrible, customer service is even more horrific. Save yourself the trouble. There are flooring groups online that I wish I had seen before purchasing, this is a common theme with Regal.
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February 2022 by Steve Mcconnell
Great company and there floors are the best in the business!
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February 2022 by Brittany Williams
Had Regal Hardwoods installed in my first home in 2008. Lived there 8 years with no issues. Built my forever home in 2017 & installed Regal’s Pigeon Cove flooring. After about a year I noticed the finish was starting to come off within the grain in high traffic areas. It is progressively getting worse! Regal sent an inspector. He lied in the report saying that he moved furniture & noted same changes under furniture. He never moved any furniture & the finish is in fact only coming off where we walk. His conclusion was that the floors must have been exposed to water during construction cleanup. We contracted the build ourselves & are confident the floors were never exposed to water. So, Regal advised me to hire another inspector. The second inspector reported that he had only seen an issue like ours one other time. In that case, it was concluded that the finish was being cured too quickly under the lights which caused the finish to sit on top of the grain instead of absorbing into the grain. At that time Regal told me they were sending someone to test boards in our home. Regal never followed through with their plan. Instead our case turned into a he said, she said. They quit returning my calls/emails at the end of last year. It’s been a nightmare! I would not recommend their products to anyone, because they do not stand behind them! The 50 year finish warranty has proved worthless for us. Maybe by sharing my story I can save someone else from my misery. I have about 2,500 square feet of wood floor that needs to be replaced after only 3 years.
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February 2020 by Jerry Lunday
It’s now going on 6 years since installing my floors and stair treads and they still look as good as day one (and we have two, 25 pound dogs). It also gave me piece of mind knowing that the stain on my floors was a Sherwin-Williams stain.
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February 2019 by Emily White
Spent $10k on hardwood floors from this company. We use all the correct products they recommend and the finish on the floor still comes up. You can wipe the floors with a damp paper towel and the finish just rubs off onto the paper towel. If you leave a drop of water (say from wiping off counters or washing dishes) you’ll get a bleached out spot on the wood. Total waste of money.I’ve had someone out to file a warranty claim and got no help. Considering a lawsuit if I can’t get this addressed.
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February 2019 by Michael Wintch
This place is at the top of my list. These folks are very kind, courteous and by helpful
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February 2018 by Sheridan Cavalier
Fair pricing and great costumer service. I had the "Smoke" hickory floors installed in my bakery storefront and they are absolutely beautiful and stand up well to constant foot traffic. The floors do take some special care and maintenance but all of the information needed to care for them is made available on the company's website, which has been extremely helpful. Regal has been accessible with any follow up questions I've had about my floors and these hardwoods have really elevated my business aesthetic.
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February 2018 by Daniel Wilson
Great company, pricing and products with a durable finish.
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February 2017 by Pedro Alvizu
They are rude and i came un at 4 on the dot.. and they turned me away at the door.. no explanation just said.. sorry we ate closed now.. i only had a question.No ,thank you
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February 2016 by Kristin Faison
Spend 15K on new flooring for my house...can't get anyone on the phone to explain why you can't even use WATER to clean them. Really? They only recommend ONE prodcut that can ONLY be found in FINITE locations across the country. SURE wish i would have known these crazy restrictions before BLOWING my money on these things. Also sure would like to have someone actually answer their phone when I'm transferred to inquire. SO unhappy right now.
