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February 2024 by Taylor Dooley Burden
I've had two tests (EMMA and Urine mycotoxin) with RealTime Labs. I've talked to Paul several times. Every interaction has been incredibly professional and knowledgeable and I always hang up the phone with exponentially more information (and power!) than when I began the call. Their lab is trustworthy and proven and I've had a poor experience with another lab, which demonstrates RTL's commitment to science and customer service. My mold exposure situation has been so stressful and RTL has given me the information, tools, and resources I need to heal.
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November 2023 by Ali Ahsan
Should’ve listened to reviews
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November 2023 by AJ
I really hate to do this, but this company and the people I have to talk to to get my questions answered are a joke. I was happy with how my labs were processed, but billing has been a nightmare as they refuse to send the claim to my insurance company. EDIT. I finally talked with a supervisor in billing and walked through the information I needed.
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October 2023 by Marcie Wolf
*See below for update:Sent in urine sample marked "Patient taking Methylene Blue" on blue sample. Doc wanted a sample tested but internet suggested I shouldn't test while on MB. Lab tested anyway, but later confirmed that they should have pulled the sample. They promised to send a new test weeks ago, but have not, and they won't answer calls or email. This was a waste of $300-400 dollars. Unethical.*Thank you for your prompt response. I got the kit the next day.I am still curious how MB affects the test + or - if anyone has time to explain. Much appreciated!
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October 2023 by Robert Heald
Provided inaccurate and useless test results. And they offer no recourse.Edit for owners response: please reply with evidence supporting the false negative and false positive rates. Also provide evidence indicating specificity and sensitivity of your mycotoxin test.Feel free to have one of your doctors reach out. You have my contact information.In conclusion, appears your test has zero efficacy.
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May 2023 by Bradley Khan
dont fall for thisthis company is being sued in the state of californiathere is no scientific evidence of mycotoxins in body.im a medical doctor and this is suedo scienceso called "funcional medicine " doctors are exploiting thier patients by charging them a ton of money . and giving them false hope that they will get better. by putting them on a mycotoxin detox protocolin the end the patient looses all his money and is still unhealthy.
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December 2022 by Kw
Very nice facility. We forgot my sons passport at home and they let me email it later when we got home. Super nice did the test and we were on our way. Very smooth experience. We got the “ next day test “ and got tested at 9:45 am. The test results were out the same day at 4 pm. Happy customer.
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October 2022 by Liz Smentowski
Kamique Johnson of RTL provided me awesome customer service! She was empathetic regarding obtaining test results & sent them to me quickly. She's very kind & helpful to patients. I hope she stays at RTL for years!
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September 2022 by Debbie Cheng
Annette is amazing! We have a travel Covid 19 test (first time) and she is very helpful and detail in explaining the process.Strongly recommended!
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September 2022 by Carroll Varner
Excellent service. I needed a test for travel to China. They were knowledgeable about the rules. The test was quick and the results came that afternoon. No problems at all. Jordan was skillful with the swab. Painless.
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August 2022 by Eva C.
RealTime Laboratories saved our overseas trip. I found them online while looking at a location that offered rapid PCR testing for travel. We had scheduled and got tested at another company in Dallas, and it was the day of our trip and we did not have our results yet. I chose them because their PCR tests are also approved for the European Union, which is where we were flying. The personnel was very nice and professional, the location super clean and the check in very fast. They made our experience very confortable, and communicated extremely well. We were there less than 15 minutes (we had spent almost 3 hours at our first place). We told them we needed the results urgently because we were flying that day in less than 4 hrs, and they did! We got them in 30 minutes. I highly recommend this place for travel testing, and now I see they also offer environmental testing, which is a plus.
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August 2022 by Karen Eisenberg
I had a great experience on my test date, 7/17. Dee, Jay, and Terra were very friendly, patient, and made me feel very much at ease. Thank you so much for your service.
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August 2022 by India Brown
First Jordan came out to help me check in and he then told me my information was not in the system. I became worried and upset. But If I could give 10 stars to you guys I would. We learned I booked 2 of the wrong test for China Travel because the China embassy changed the requirements and I was unaware and I was completely worried about getting my results on time. Dee came out of her office to sit with my husband and I outside with her computer to make sure we book correctly on the website. She gave us the China embassy new requirements for travel to reassure us that we were in fact doing the correct test. Dee was very patient with me even though I was anxious and asked her a million questions. The process was smooth and the staff inside the lab was professional. They confirmed my email to make sure I received the results and assured me a refund for the incorrect tests that I already booked previously. Thank you again Dee and Jordan I truly appreciate the help.
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August 2022 by ROSEMARY GORNIK
I had the pleasure of working with a Realtime Labs agent, named Michelle. She was amazing. She went the extra mile to make sure that I understood the billing and actually helped me save a considerable amount of money on the test results. It was a pleasure to work with her. RealTime Labs is fortunate to have someone like her in their employ. She is a great ambassador for the company.
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August 2022 by Lauren-Michelle Kraft
Very pleased with the customer service at Real Time Labs. Michelle Johnson called me today to verify that it was ok to charge my credit card for a test I thought was cash pay only. Thanks to Michelle, she gave me the information I needed to call my health insurance and the whole thing is covered! Truly a wonderful experience. I was nervous about the cost of the test and now I don't have to worry about that.
