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December 2023 by John V.
I was looking for a new, high quality, kibble for my sweet, aging pit bull. Pet Supplies Plus is NOT my regular pet store, but that may change after today. Jazlyn assisted me in making a product selection. She was patient, knowledgeable, and a good listener. I was very pleased with my shopping experience at Pet Supplies Plus!
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October 2023 by Mary C.
This is my go to pet store when I need anything. They have pretty much everything and their pricing is good. They have a good selection of chew toys that even the most aggressive dog will be able to chew on for a long time without tearing apart. They also have a good selection of items for cats, and aquariums and such.
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July 2023 by Luke S.
My wife and I got some fish here and Sid helped us out greatly! They were super knowledgeable, helpful and we will definitely go back to Sid for all our future needs!
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April 2023 by Paxton W.
online ordering system is chaotic and unreliable. you'll order something online, but when they don't have it, they won't allow substitutions. you have to cancel that order, and purchase a new one in store even if youve already paid for it. they also didn't honor the coupon in store that we had used online. manager was slightly rude.
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April 2023 by Misty Swafford
They are very helpful and nice they answered the questions I had and told me what they thought would be a good food for my dogs with very bad allergies to alit of thing. We’ll go back to that location for more food when needed.
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March 2023 by Shelley G.
Always great service. Delivery, curbside or inside. I have used them all. Employees are friendly and helpful.
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January 2023 by Vicki D.
Love my local Pet Supply Plus. Best customer service - easy online ordering process- always have what I'm looking for in stock which is exceptional nowadays. Fast free home delivery- even includes a thank you note !
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January 2023 by Loretta Scott
convenient
the store is clean
the employees are friendly and helpful
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November 2022 by Fred K.
We been coming to this store for the past couple years to get our dog a clean bath, but for the past 6 months, the dog bath is a totally disaster with broken tools and dog hair everywhere. On 11/17/22 (3PM), my wife came in to give our dog a bath and half way thru the wash, she noticed there were not a single towel and so she alerted the cashier to bring a few inside. After 30mins both my wife and the dog are super wet and NOBODY still come in with more towels. As we are experience cold weather so its very easy to get sick. She went up to the front cashier AGAIN and the shift manager (Louis) came out with the rudest attitude towards my wife and told her "Nothing is guarantee around here" and told my wife to use the air blower to dry themselves(If he said that to me, i would punch his face thru the window) He kept asking her many times "So what do you want?" and he told her he can careless if she write a bad review on him or the store. I had a similar situation 4 months ago and the young chubby green hair girl just ignored me but luckily i had 1 clean towel. Maybe YOU the owner should be on the site more often instead using cockroaches(weed odor) running the store for you. As an Admin of dog owner FB group, I will share her story to all 4000+ members and City of Carrollton Animal Adoption Center to stay away from your store. If you truly want to address it accordingly, my wife would not have experienced the humiliation. So please save your reply and instead hire someone who truly care about animal and customer service to run your store.
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September 2022 by Kaitlin M.
Sadly, I think I'm done with this location. The staff is always friendly and the store is well stocked, but the dog baths have gotten SO gross. The past several times I've brought my Lab all of the baths and floors have been completely coated in dog hair and they no longer have built in collars or doors to keep your dog safely in the tubs.
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March 2022 by Cindy R.
Always find friendly employees at this location that greet me when I walk in and assist me in finding the correct product. Hands down very customer oriented and such a pleasant experience every time I shop there.
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July 2021 by Colleen L Jermyn
Reasonable prices, large selection, friendly staff, and love the bathing area.
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March 2021 by Anna K.
Always a pleasure shopping here. There was an issue I had with the receipt and they were quick to help me resolve it. Will be back!!
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March 2021 by Maria B.
Really friendly, helpful staff! Good stock with competitive prices. So glad to have this store in our neighborhood.
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March 2021 by Sharon S.
I use their home delivery a lot, but when I do go in the store someone always greets me and ask if they may assist me. Delivery is also great always on time and product is always correct.
