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March 2023 by Roman Carmaliuc
Very disappointed with the work of ProDesk customer service, unfortunately things go from bad to worse.
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February 2023 by Big D.
Replace entryway tile. 60sq ft. A-ward installer came today to remove existing tile and lay new 12" x 24" tile. The tile is not available in the store so we had to order it. I usually purchase a sample tile to bring home so I can make sure it goes with the surrounding color scheme and carpeting. But this was not an option when ordering some of their displayed tile. The first time I saw the tile was on the day of installation and it didn't match what I envisioned from viewing the original tile on Home Depot's display wall. Our adjacent carpet is tan the new tile was a gray marble look. The tile did not look gray in the store. I will try to return the (4) boxes of unused tile as well as the random baseboards provided by Home Depot site unseen. The baseboards were nothing like what I have in my house. And I know Home Depot does have the style baseboards that I currently have in my home.In regards to the laying of the tile, I wanted a 1/16 inch grout line and a brick pattern. I am told by the installer on the day of the installation (after waiting a full month) that the manufacturer recommends a minimum of 1/8 inch grout and no brick pattern. It must be a 30% offset. Home Depot rep and A-ward refused to install the tile with my preferences. It would void the warranty. I told them I did not care if it voids the warranty, I know how I want the tile laid. They said they could not install the tile as I requested.Today's installer was surprised these details were not shared in store at the time of purchase. But Home Depot made sure they collected the full amount for materials and labor a full month before the installer even arrived! I'm going to hire a private contractor. The new contractor said my request for installation is no problem. I will follow up on this post to share what happens when returning the tile and baseboards.
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November 2022 by Kristine W.
Fine if you just need something off the shelf. DO NOT use them for appliance or flooring installation. I've had nightmare experiences in both areas. Save yourself time and trouble and find someone else to do your installation.
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December 2021 by Jennifer M.
I bought a washer and dryer from home Depot and 2 men came today to deliver and install.I asked for the to please use the L-vent to attach the dryer vent since it has to be a sharp 90 degree turn.FIRST, the main guy said "you don't need it- just ask your husband when he gets home".... and after THAT misogynistic and sexist comment I informed him that not only was I not married and a single mom, I did all mechanical work myself (obviously more than him, as I now see). He THEN PROCEEDED TO INSULT ME IN SPANISH UNDER HIS BREATH, to which I told him that I didn't appreciate that and those comments weren't nice. He didn't reply.He finally consented to install it and then couldn't problem-solve to figure out HOW his new dryer vent hose (which was stiff and low-quality) would bend to fit on it. I offered several options, from cutting it to fit, to using my almost-new one, which he refused.I finally asked him to leave and did it myself in LESS THAN 3 MINUTES!!Completely incompetent in all but basic use of tools, and insulting sexist comments to boot- NO THANKYOU!
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November 2021 by Jim H.
I've never had a bad experience at this Home Depot. It's conveniently located next to the Local Post Office and Albertsons with CVS and Walgreens across the street. You can definitely complete all your errands within one intersection in Carrollton. Lol!The staff is friendly and helpful, especially the paint team and the appliances team. They have the patience to answer all your questions all with a smile.The store is fairly organized and clean. They even have tall plastic dividers around the self checkout to help with social distancing.During their busiest times, you may have to wait a little bit if you need help getting things off the top shelf or anything in the lumber department, but that seems to be the case with all hardware stores.Overall, it's a good store and will most likely have what you're looking for.
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June 2021 by Clifford H.
I purchased carpet from the Carrollton location of The Home Depot. The carpet I selected had a 7-day installation guarantee. Signs advertising this guarantee were prominently displayed throughout the department. My wife and I selected this carpet specifically because it had this guarantee, which we confirmed multiple times with the flooring associate with whom we spoke in person after an extensive discussion of the timing of installation, and confirmed again over the phone when discussing the quote. The outer limit of this guarantee would ensure the carpet was installed before we were scheduled to move into our new home.On June 22, the carpet was paid for. This ensured installation no later than July 2, allowing us to move into our home on 4th of July weekend. We were promised a call within two days to schedule installation.Nobody called within two days. When we proactively reached out, we were told that installation would not be scheduled at this time, as the single company with which Home Depot contracts for installation was "backed up." When I visited the store in person to resolve the matter, the store clerk said the 7-day guarantee was no longer being honored - despite the signs advertising it still being present in the store.When I spoke with the manager, he said he would work on getting it resolved first thing tomorrow (today). I did not receive a call until 5:09 pm, at which time he stated that the installer was not going to install my carpet on time, did not have a time they would install it, and it was not his responsibility to find a way to correct the problem.This is not an honest store. They cannot be trusted. Do not spend your money here.
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May 2021 by William M.
Always the first Go To. Staff is good at Roanoke and we have not had any issues with product or returning. Absolutely no reason to start elsewhere first