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April 2024 by Larry Roberts
PODS #1 mission in life is not delivering PODs to help customers store their belongings or move, it’s trying to squeeze every single penny from any person that has the misfortune of selecting them. They are, supposedly, an American Corp, so I understand their desire , need and motivation for profit. Main problem with them is that they don’t even try to hide it. Communication was with agents who hardly spoke English so very hard to understand. For my hard earned $ I would probably make a different choice.
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April 2024 by Penny Fredenburg-Sulanis
All I can say is excellent service! Highly recommended!
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April 2024 by Brooke Green
We used Pods for a move into our new construction home and the move was flawless. I highly recommend!
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March 2024 by kavan naughton
Found mice had entered my container while at storage at their facility for 2 weeks. The claims team does not include animal infestations in the warranty. I received nothing from the claims team. The customer service was very helpful with any other help I needed throughout the process.
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March 2024 by Matt Mitchell
Worst experience ever. Do not use. Completely changed my delivery times without any warning or explanation. The customer service was a complete joke. DO NOT USE THIS COMPANY!
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February 2024 by Doug
Will NEVER call on PODS for storage needs in the future. 7 separate phone calls, all customer service reps needed to be told the entire story from the start for a total of 8-9 hours speaking and on hold.Had to get a refund on the monthly storage fee (approved by a manager) that was never paid out.TOTAL NIGHTMARE
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February 2024 by Amanda Meredith
This is my second time using Pods. They are always so efficient and fair with the cost. I was going to use a full service mover until I called Pods and they gave me a quote I couldn't ignore. I mean like a 40% difference in price. They came on time and delivered my pods across state lines. No damage came to my stuff. Their large Pod fit all my 3Bed/2bath. I had over 70 boxes as well. I will always use Pods for any moving needs from now on.
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January 2024 by Taz Mania
PODS is such an easy service. I was able to ha e containers brought out and dropped. Was able to take my time loading the containers. They picked them up and stored them until needed. The containers were delivered. We unloaded them and they were picked up when I was finished. Absolutely the best way to move for me. Stress was minimal when moving with PODS.
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December 2023 by Eric Clark
Used Pods to move from NY to TX, very good experience
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November 2023 by Rental Truck Help
We can load your furniture in your pod or unload it. We have been helping customers with thier pods from pod location at home or onsite. This facility is one of our best to work with. Thanks
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November 2023 by Katie Jarzabek
PODS service was great! I had to use them for foundation repair and needed somewhere to store furniture temporarily. They made it super easy to use from delivery of POD to pick up of the POD. They were great and even provided movers if we needed help packing up furniture/other household items. Would definitely use them again!
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November 2023 by Jack Springer
Initial price quote from rep on the phone was not honored.Hard to get customer service and there were significant language barriers. Customer service rep stated that I would be compensated $50 for my loss and inconvenience but it was not honored. The other complaint I had was referred up to higher level customer service and I was not offered opportunity to fully explain my situation except for email and my issue/complaint was quickly dismissed and labeled as resolved. I will not be using PODS again.
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September 2023 by Chris Brewer
Initial delivery of the unit, pickup of the unit, re-delivery of the unit, and final pickup of the unit were all on time as scheduled. Items arrived from NC to TX in good condition. Items shifted during travel, which caused the door on my unit to get jammed shut. Donnie and Ricco at the Dallas, TX warehouse were excellent and very accommodating in helping me get into my unit! They were able to help me next business day once I went down to the warehouse and met with them. The central calling line was useless in assisting with this issue and did not even pass on the info to the warehouse about me needing assistance. Would be 5 star if the door hadn't gotten stuck on the unit and the central calling line didn't give me false info when they claimed they had set up someone to come assist with my unit.
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August 2023 by Danny Elms
The ability to contact a PODS representative by phone was impossible. And after a callback, the rep was not court eous or helpful. I will choose another container service if and when I need to do this again. Apparently, you have too much business and not enough customer support. Frustrating!!
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August 2023 by Kelly M
Cannot reach anyone to have my stuff delivered - it says that I can do everything on-line, when I try to schedule delivery on-line it kicks me back to the phone number where the wait is hours. Then no one calls me back. Don't know how my things are because can't even get to them and need to move into my house.
