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March 2024 by jeff wells
On March 21, 2024 I had a PM scheduled at Penske Garland location. This Penske location is 5 star service rating. The service tech was Frank, he is courteousAnd professional as well as fast. I will be using this location again. Great job Penske team ??
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February 2024 by Doggy Dogz
Bad customer service!!!
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November 2023 by Forbes List D
You only had one job considering the fuel line closes at 11pm and no one was there but me (should be no reason why you were this absent minded) We have to pay for fuel and def if you’re not already aware of that. Do better. I mean if I could pump myself I would have. This is after me stopping for gas after leaving them 3 hrs ago. He didn’t close the def
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July 2023 by Raheel A.
I had the misfortune to rent 26 ft truck from them at their carrollton location as I desperately needed the truck for that day for my business since UHAUL didn't had that size truck available that day.I rented it for one day and returned the truck on time and they charged me $532 on my Amex .this truck normally is at 39.95 at UHAULthey said they charged $200 dollars for gasI hardly drove 30 milesthis company Penske is a complete ripoff with bad customer service stay away from them
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June 2023 by Jaquareon Skaggs
Worst service ever! I was told that I would be receiving my deposit back and haven’t received it. When I called in 2 weeks after my booking they told me that they can’t issue my refund. I also added on a car trailer, and was told that the location closed at 12AM. I went to pick the car trailer up at 7PM. And they were closed.. THIS IS by far THE WORST MOVING EXPERIENCE I’VE HAD. I would not recommend. The representatives gives out false information! If I could give 0 STARS, I WOULD!
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June 2023 by Soju
Really excellent service from Rusty and his team. I got taken care of pretty quickly!
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June 2023 by UHCougar 2004
Did an excellent job replacing my compressor and kept me and my little furry friend comfortable while we waited!
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June 2023 by Lizet Anahi Delgado
I’ve rented from this location a total of 4 times for myself and family members. Always a pleasant experience.
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April 2023 by Marco Gutierrez
Best place to go there rent a truck. If you do tell him Marco G sent you in the shop.
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March 2023 by frederick mack
Not to good experience. Left my trailer for 2.5 days. Notified that it was ready. Not!!! Repair was performed. Supv.- Michael told me that new light&wiring was done at top/front. My request was for bottom/rear light&wire
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March 2023 by mary is Tulsafox
When you're sending a tow truck to meet with a driver, let your tow know he's meeting a driver not just dropping a truck. So the tow truck can call the driver he's meeting, if they're in the loo or something. Shouldn't take over 3 hours to let someone know where the keys are.
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December 2022 by Gilbert Bolden
I tore my fan belt to shreds. Penske Carrollton got me right in and repaired the issue.They even personally drove to Freightliner for my parts.And fixed the belt Immediately!Excellent Customer Service!Professionalism! Dedicated!When you get here, ask for Brian, Kevin, and Ninie, Maintenance Coordinator.They'll be glad to help you with all of your needs!I personally recommend this Penske!
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October 2022 by Charles Schell
The trucks are not thoroughly checked when they are returned.They don't take care of the trucks. The service department get a truck in and just gives it a lick and a promise so they can get it out for the next renter. There is no compete clean up as far as the windows for the next person to drive without having to clean the window themselves to see out clearly.
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September 2022 by Barakar Miles
DONT RENT HERE,THEY WILL STEAL YOUR MONEY!!! They’ll charge your card then type in a different card number to collect the deposit,always check your paperwork card number after you pay!
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May 2022 by Tyler Massey
Biggest scam I’ve ever seen,,they litterally tried saying they gave me a truck on a full tank and it was down almost 3 bars of fuel to begin with,,then had the audacity to say I braught it back short on gas when I filled up to 16/16 bars and then tried charging $10 a gallon…highly recommended not using this penske fleet,,seems to be a bunch of kids in the front and I don’t even wanna talk about how I called them for 2 days 10x each day and never once answered or called back!!! Stick to Ryder or another penske fleet!
