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July 2024 by Anna Dang
Fernando and Justin were both friendly and got the job done fast! I would recommend this place to anyone.
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July 2024 by Willard Dickerson
Justin, the manager, and Fernando REALLY helped me with some quality rear tires for my 2021 Nissan Altima. The price was so good that I waited until the following day to have them installed.
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July 2024 by Angela Salmeron
I want to say a huge thank you
NTB Carrollton I came in after closing I needed my flat fixed
They took me in quickly.
Fernando was great!
I strongly recommend
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July 2024 by Santos Murillo
Please call me
My car was left in a not safe operating. I was charged for thing never done. I spoke with you counter customer service guys. Not much help after them have my car for 6 hours. I need someone to call me asap. Keep in mind this was a tire replacement under warranty.
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July 2024 by Luis Navarro
Do yourself a favor and ask for Fernando when you come here for your vehicles needs. He will take great care of you!
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July 2024 by Rahman Ali Farishta
Justin and Fernando were great.
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June 2024 by Manny T
Keith & Justin gave me excellent customer service. Highly recommend this place. I get all my tires here and they 100% take care of their customers. Came in for a simple patch, did patch in less then 30 mins.
As for Fernando, Keith or Justin!
You won’t be disappointed!!
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June 2024 by Jacolby Percy
I wish I could give this place zero stars. The customer service is terrible. I bought four tires, and less than a year later, the two front ones were almost completely bald. I returned to NTB for an exchange under the warranty, but the employee barely looked at my tires and claimed they couldn't honor the warranty because the car needed an alignment. So, I bought two new front tires and paid for an alignment. Less than a year later, the tires were bald again. I work from home and barely drive the car. When I went back to NTB, they told me the tires don’t have a warranty once you drive off the lot and that you need to purchase it separately. The employee was rude and insisted I should just buy new tires. What a rip-off! Never again. Please, take your business elsewhere. Do not spend your money at NTB Trinity Mills!
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June 2024 by S. Chaparala
I walked into this NTB and the guy at the reception, Justin, asked me how I was. I said I am not too good and he was so empathetic and asked me why. I was down because I went to another place that told me they cannot do an inspection on my car as I need to show it at a body shop. But someone recommended this place so I came here. Justin said that seems crazy and they are going to do everything and he would pump air himself if he needs to, to make my day :) That made my frown go away and started smiling. Then Fernando came, and they personally told another guy to help with my air pressure and see what he can do to help me pass inspection. Justin and Fernando gave me tips etc., and made me laugh, while in a jiff, my inspection was done, and I passed. Everyone in the lobby was all smiles and they told me I can come anytime and the service would be the same whoever is there. FANTASTIC!!! This is my only place from now on!!! Thank you Justin & Fernando.
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June 2024 by James Froeschner II
Excellent service and a well trained professional staff!
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June 2024 by Bryn May
I spoke with Fernando and other team members about getting my vehicle aligned and I had to rave about the service I received. Not only were they friendly and helpful, but also speedy without failing to deliver on quality! I appreciate Fernando and the team at this NTB location. Thanks again.
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June 2024 by batman lol (Harold)
Second time at this location, Keith has been great both times.
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June 2024 by Rachel Cherry
Great experience. Keith was friendly
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June 2024 by Steelers Fan
Got an unexpected flat pretty far from home but, thank the Lord, there was a NTB literally across the street. My car hobbled over, I had a huge screw in my tire! Thanks Dallas construction! Justin came out he was soooo helpful, nice and prompt with getting my tire issue squared away.
I am very grateful for this location! ??
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June 2024 by Karen Morgan
I just wanted to rave about my experience as I was in a bind before going out of town. I called all over town around 5pm for help and the only place who said they could do it was this location. Justin answered the phone and he actually made sure they could do the repair before committing my time. I got here as fast as I could and they took my truck right away. Ty helped usher along the repair, I was in and out in 30ish minutes and I was very surprised by the fact Caven switched out the tire that was damaged with a spare I had versus selling me a new tire. I will definitely be back! We can leave on time in the morning . This is actually the second time in the last 5 years that this place has bailed me out of my poor time management skills. THANK YOU! I will be back!!