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December 2023 by D D
Walked in, no one at the counter. Waited at least 10 mins while two separate customers who came in behind me were also waiting. Finally someone came up front and told me to have a seat while she waited on the others. My lunch hour is ticking away
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September 2023 by Jason L (Jason Scott)
I tried using my insurance for my frames, but there were not as many options for wide frames, despite my insurance having a higher frame allowance. Also, the ad ons are higher than I expected with my insurance. Went back to Visionworks instead. Do better, please.
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August 2023 by Courtney
Every single interaction I have with the staff at this location has been phenomenal! The attention and care they give to patients here is unmatched. When I came in a couple weeks ago, I got a free pair of sunglasses with my glasses prescription. And the woman who helped me swap out my frames today did an amazing job, and she is always so bubbly and full of positive energy every time I go.
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May 2023 by Joanna Rodriguez
I received some of the best service i ever got from an eye doctor here. Super friendly, quick, attentive, and work with you to get the best deals from insurance/other offers. Plus, free sunglasses. Contacts came in led than a week. I was pleasantly surprised.
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February 2023 by Leigh Costa
I very seldomly take the time to leave a review, but its also rare these days to be completely blown away by customer service ANYWHERE! Everything about my experience from calling to schedule the appointment, to getting me in on time, to the nurse performing all of my tests with the best attitude and bedside manner, and then Dr. Peterson's care were all OUTSTANDING! Cannot recommend this place enough.
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January 2023 by Christian H.
Absolutely flawless experience. You really feel taken care of as if you were a good friend of each employee. I have been going to Dr. Peterson for 15+ years and have followed him here to MyEyeDr off Hebron. He and Tanner really hooked me up with an amazing deal on my contacts today. They even supplied me with plenty of contacts while I was waiting for my new insurance to kick in, and for while I wait for the contacts to be delivered. Thanks guys!
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January 2023 by Mahna Tomlin
This place has truly wasted my time. The first experience was terrible. They scheduled me for an appointment in person then upon arrival said they don’t have my appointment nor do they take my insurance. Following this they booked me into their Carrollton location that would take my insurance. After getting there no one is to be found. I waited and wasted more of my time for this unprofessional business ?
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November 2022 by Stephanie H.
I have been struggling with what to say in this review that really shows the IMMENCE appreciate the staff in this office. I went in to get the lenses replaced in my frames because they got scratched. But believe it or not, that is not the reason for this 5 star review. While I was there I needed to see what could be done about my daughter's frames that had somehow gotten broke at the bridge. While there my daughter made the comment that she would not wear them at all because they despised the frames so I shouldn't worry getting them fixed. Then something amazing happened. The gentleman that was helping me went to talk to his manager. He came back and said that it was very important for my daughter to wear her glasses when reading or working on a laptop or iPad, so they told her to find a frame that she really liked. As long as it was the same price or lower than the frames she had, they would put her current prescription in those frames, and they would give us full credit for them and I wouldn't have to pay anything on the new glasses. My family is so grateful for the staff and doctors in this office. Thank you so much MyEyeDr. staff that is in the Carrollton office that is off of Hebron Parkway.
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September 2022 by Jacob V.
Don't go here if you're expecting quality. I recently moved to the area and needed a new Eye doctor. Went mostly off of reviews on here and that should have been where I stopped. Customer service wise I have no complaints, except the business manager Matt. My main complaint is their quality control. I waited almost a month to get glasses I could not wear. This place put in damaged lenses in my new glasses twice. To top it off, the manager Matt gave me my glasses both times saying they were "perfect" when in fact they werent. Matt told me he's been doing this over 10 years and I have to say I find that difficult to believe. He handed me damaged new glasses twice saying they were "perfect" only to be made a fool of when I show him the damage. The only thing perfect about my situation was getting my money back. 28 years wearing glasses and this is the first place I have ever told others DO NOT GO HERE.
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September 2022 by Stephanie B.
Easy process to make a next day appointment. Seen on time. Staff was very friendly and thorough. Affordable and fashionable options for glasses. Ordering process was simple and fair; respectable of my insurance coverage and not trying to upsell me like many other eye doctors/stores. Highly recommend!
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July 2022 by Jennifer Hernandez
Dr. Petersen and Tanner are amazing! They provide the best customer service and truly care about providing the best for their patients.
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April 2022 by Tannaz Barani
I randomly started having eye twitching and thought my night vision was starting to act up. I had lasik a little over 10 years ago and haven’t had a proper eye exam since then so figured I could kill two birds with one stone. I made an appointment that day online which was super easy. Good news is my eyes are in great shape! The twitching and little blurry vision was corrected with the eye drops that the doctor provided helped a bunch. Also, received some information regarding my eye health for the years to come.
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March 2022 by XxSimpleJxX
Don't go here if you're expecting quality. I recently moved to the area and needed a new Eye doctor. Went mostly off of reviews on here and that should have been where I stopped. Customer service wise I have no complaints, except the business manager Matt. My main complaint is their quality control. I waited almost a month to get glasses I could not wear. This place put in damaged lenses in my new glasses twice. To top it off, the manager Matt gave me my glasses both times saying they were "perfect" when in fact they werent. Matt told me he's been doing this over 10 years and I have to say I find that difficult to believe. He handed me damaged new glasses twice saying they were "perfect" only to be made a fool of when I show him the damage. The only thing perfect about my situation was getting my money back. 28 years wearing glasses and this is the first place I have ever told others DO NOT GO HERE.
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January 2022 by Jennifer Carreno
Had an amazing experience to say the least! I have been to so many eye doctors that I have lost count! I have had the worst luck with finding the best eye doctor that will make sure my needs are met and I can enjoy my life without worrying about my eyesight! That is until I came into this location. Not only was I warmly welcomed by the kind receptionist, but was attended quickly and efficiently. The Optician, Ms. Veronica was very attentive. She walked me through the entire process and made sure I was comfortable with everything. She is honestly the best optician I have ever had. I am definitely sticking to this place!
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September 2021 by Anonymous A.
Dr. Peck is a great! Also, Veronica helped me pick out some stylish eyeglasses. I've been going here for a while now and have never had any bad experiences. I would definitely recommend going here!
