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May 2024 by Neiman Wilson
We switched from Verizon and the customer service reps were amazing....we even got home inter through them and 2 amazing phone I would recommend metro PCS on trinity mills....the best phone retail store ever..
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March 2024 by Paul Durand
Employees are rude
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February 2024 by Ladell Johnson
Great service
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January 2024 by Evolving Evergreen
Erica wasn't very helpful yesterday. It seems that with every metro you will be told something different but she literally wasn't willing to do anything but try and sell me a new phone for full price. She wasn't even willing to investigate further to see what the CS agents had been telling me before I was instructed to come into the store.
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November 2023 by Michele Thompson
Store staff was amazing and although corporate was trash and not consumer friendly the store staff was amazing. Been with Metro since 2014. But that doesn’t matter when trying to figure out how my account was hacked. Although I’m switching providers to my other current cell provider due to corporate dealer services supervisor lack of skills, I’d recommend this location if you are using Metro.
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November 2023 by junior uhara
The representatives at this store are dishonest and crooks most especially the useless so called manager who while you need her to help resolve your issue, is screaming on the phone talking to her husband or boyfriend and basically coming out to being rude and saying something really stupid simply because you interrupted her phone call. Stay away from this location. They'll add charges to your purchase without letting you know before making payments, or explaining Metro's terms and policy. Will never do business with this location ever
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October 2023 by Cesar Sandoval
Best experience ever at this particular location ty
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September 2023 by Charlie Mendoza
The best store . Best trouble shooting and helpful to any phone problem. That girl from houston knows her stuff about phones.
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September 2023 by Kelvin Upshaw
Very professional lady crew of 2. Sonya helped with my issues. GR8 JOB!
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September 2023 by Marcus Parker
Rude cheaters. They send me an outdated phone without nfs tap to pay capability went back next day they said nothing can do about it and I would haft to buy another.
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July 2023 by Terry C
Terrible customer service. They won't answer the phone, so you'll have to drive to the store just for them to answer a question that could have answered on the phone.
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July 2023 by Brenda Cordero
Cinthia and Yaneth excellent attention
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July 2023 by Antoni Olivares
I went, it's all a good price and I like it a lot
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May 2023 by Clintin Mosley
Went there to see why my phone wasn't allowing incoming or outgoing phone calls. The lady was in the back and said she would be out in a minute several minutes later she comes out I think she was eating and was very rude when I tried to explain the issue with my phone she said it was fine so I had asked her to call it didn't and I said that I had talked to customer service and they said possibly a SIM card. She gave me a new SIM card but she charged me $25 activation fee and other stores said that that was not right because the phone wasn't being activated it just needed a new sim very dissatisfied and the lady wouldn't give me her name which also upset me.
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April 2023 by robbie !
I have bought several phones here. I guess it's the same as any other location, but this is the one I use.