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February 2024 by Meride Herrera
I should have checked these reviews first before going to this gym. Henry the manager was rude, i can’t believe all those bad reviews about this person and he still work as a manager. never again
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February 2024 by Mojtaba G
SAFETY AND SECURITY ARE MAJOR ISSUES AT THIS GYM!!Despite having a lock on my locker, someone managed to break in, stealing my cash and searching my bag. I reported the incident to staff, but after three days, I called back and the staff claimed they couldn't do anything and forwarded it to upper management. Unacceptable lack of responsibility. Paying a significant amount for membership should ensure better security. Disappointed customer!!
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February 2024 by Laura Purvis
Joined here a couple years ago I love going to the gym , but I’ve noticed the parking lot is dirty I parked next to one of the trees and as I got out of my car I noticed a syringe laying in the tree still fluid in the syringe , I let management know But I was told they did not care about the parking lot they had made several complaints to corporate and they don’t do nothing I was also informed that a lot of the employees was looking for other jobs because they was under paid .. And they didn’t pay the trainers there worth , I find that disappointing because when I first signed up I paid $200. A month for a trainer 20 minutes a week I thought that was a rip off but I was obligated for a year I thought I would make the best of it I enjoyed the time with the trainer who was very educated on this tho I did not make my goal weight but what do u expect on 20 minutes a week But all that aside I think they can pay there employees better and clean up the parking lot and get some lights out there , and get the WiFi fixed … ☹️
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February 2024 by Servando Garza
Good and clean environment
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January 2024 by Brandon
This gym is consistently overcrowded. Many of the small lockers are routinely broken. There is no Wi-Fi and your cellular data is throttled while in the building.Compared to planet fitness, it is not much better. For the price you're paying at this gym, you should get more convenience. They cannot justify what they're charging.
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January 2024 by Javier Luque
The manager Andres was very nice show me the gym and helped me with the membership 5 starts service .
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January 2024 by olaolu adedoyin
I went to cancel my membership and they made me go through multiple hoops. Andrea was very rude and lied to me just so I couldn’t cancel. Henry couldn’t even bother to talk to me
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January 2024 by Dylan Conaway
The gm, Henry was awesome and helped me get a membership. I love this gym!
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January 2024 by Skyler Malone
Great service by Henry !
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January 2024 by Ivan Puente
It’s good. I don’t know if it’s me only but every time I visit this gym there is some sort of static/electricity when I’m going to drink water, if that makes sense
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January 2024 by Briley Johnson
They literally don’t have WiFi at this location and they call multiple times a day. Otherwise decent.
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December 2023 by Valmir Hajro
LA fitness makes you jump through hoops to cancel, they also light the hoops on fire.
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November 2023 by Chad Breaux
Nice gym but the whirlpool is broken
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October 2023 by Latrell
This gym is decent at best. Whats annoying is how they insist on making multiple closing announcements like were stupid! Many of us are educated professionals who ourselves may manage others. Alternate gyms are 10.00 a month and 25.00 gives national access so be glad some of us are still willing to pay more! 2 rival gyms will open in plano and 1 will be 24 hours so let's stop being petty went you don't even guarantee clean bathrooms
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October 2023 by Andrea Munoz
I don't like to write negative reviews. I called up asking if I could freeze my membership, spoke with one of the "managers" Henry. He was SO rude and condescending, he sounded so fed up being there. He said I would get an email confirmation and didn't let me know on the phone there would be a $10 FEE every month until I came back to check in. Loved working out there, but staff is incredibly unprofessional.
