Kroger Pharmacy in Carrollton, TX is staffed with professionals dedicated to helping customers lead a healthier life. The pharmacists and technicians are described as the best, caring, conscientious, and kind people who provide great service. They are helpful and attentive, going out of their way to explain dilemmas and provide solutions. The pharmacy offers vaccinations like the Tdap, measles, shingles, and flu shots, along with clinical services and health advice. Prescription refills and transfers can be managed easily with convenient online tools. The Pharmacy Manager has addressed past service concerns by making changes, including letting go of technicians not up to par and installing a robot to assist with counting medications. This has led to much more efficient service, with medications ready in a timely manner and wait times dropping dramatically. The manager emphasizes that customers always come first and encourages anyone with questions, concerns, or past issues to reach out directly to ensure a five-star experience.
This place needs major help customer service. They are terrible always seems like not enough staff
March 2023
Pretty quick with prescriptions, haven't run into any issues using them.
October 2022
Lauren was very helpful and attentive to helping us out. Few pharmacy techs go out of their way like this and we appreciate how she was able to explain the dilemma and provide a solution.
