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January 2024 by Eric Buchtien
Don’t bother with the phone numbers listed for check in, they won’t answer any of them. If roll stock door dock is open, just back in then walk around back of the building to the east side and check in in person in shipping/receiving office. Took me 30 minutes of calling before finding shipping/receiving office. Another 30 minutes waiting for forklift driver to come out to the truck. Only 15 minutes to actually unload. You’ll probably have to take the mats out the trailer yourself when they’re done unloading.
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December 2023 by Darren DeLoach
This is the worst place I’ve ever been to, and most unprofessional, most unresponsive, most uncooperative, most inconsiderate, and the poorest Management I’ve ever seen for a company this big. I checked in at 9 o’clock for my 10 PM appointment, most of the time the docs, it’s empty, unless I EPES truck pulls up and they go straight to the dock and get unloaded but I sit here waiting for someone to tell me it’s my turn, but no one ever does. So I called the numbers again I get the same man I got the first time and said just making sure y’all didn’t forget about me he said no they know you’re there I said, OK, more hours go by I flag down a forklift driver and ask him. When is it gonna be my turn to back up to the dock, he said he didn’t know, but he’d go find out and let me know, but he never came back and let me know squat other forklift driver came out in Croatia trash and ran back inside without acknowledging my existence. And the docs it’s empty no one getting unloaded or loaded. Then one other truck are the only trucks here and the docks it’s empty and no one will talk to us I mean, if they’re not going to unload me they could at least tell me they’re not gonna love me for whatever reason so I could go on my way but no, they won’t say anything. I will quit on the spot before I ever come back to this disgraceful place. Upper management should come here on a undercover boss, type deal and see what we see and then some people would get fired and some changes would be maid for sure. This place is in embarrassment to international paper.
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October 2023 by Beth Baetz
Day shift here really sucks. That thing about the keys was a bit weird. I don’t have an apu so you sit in full sun to unload. It is hot in Texas in the afternoon. If you don’t well you get told you don’t have an appointment.
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August 2023 by Esteban Carballo
If delivering big rolls go to Columbian Club Dr. Park your truck facing west inside property. Try calling the number, no answer; talk loader guy. Back in the dock and it will be 10 minutes. I saw 3 trucks unloaded in 30 minutes before me.
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July 2023 by Don Logue
I don’t know what the negative reviews are about but I got here and was unloaded and gone 30 min before my appointment. Roll stock. Fast and easy.
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January 2023 by Roy Jennings
5hr to get unloaded
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January 2023 by Tuck Fard
I don’t know what the negative reviews are about but I got here and was unloaded and gone 30 min before my appointment. Roll stock. Fast and easy.
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January 2023 by Avery Michael
Everyone is rude, lazy and doesn't care about any drivers time. I am sitting in a door for 3 hours with a greenlight, not a person in sight too take paperwork. Avoid this place, they will burn your clock. At lease there is overnight parking, you will need it.
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January 2023 by Russell Mckinney
Why bother to put phone numbers up for check in and no one answer? I called all 3 appt was for 19:00. All three were useless. I guess you just sit until someone finds you.
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January 2023 by Moses Gonzalez
This place is some trash!! They won't even answer the phone. Employee sat there and saw me in the parking lot and closed the door on me. The only reason I didn't approach him is because sign instructs drivers to call one of the three numbers. They won't answer, not one of the three numbers listed. No trucks in dock or waiting. Lazy incompetent people
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January 2023 by JCM
One thing, I can say about that place is they're not in any hurry to get you loaded. Loader takes his/her time. Places like this facility have a hard time getting drivers to want to pick up their loads, because they are slow. Time is money and you'll waste BOTH going there. Choose wisely driver.
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January 2023 by charles braley
Delivered here on 13Jun22. Dock is located at the Columbian Club Drive entrance/exit.No problems checking in via phone, and unload was easy and fast!
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January 2022 by Sidney Stevenson
You have to call a number once you get there most of the time you have to call all 3 of the numbers plus they will keep you hostage here Took 5 hours to get unloaded.??
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January 2022 by Bald Head Gang
Bad management all the management don’t care about employees management disrespectful
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January 2022 by Gibs Thomas
Drivers avoid this place at all cost if you can. They have numbers for you to call to check in but then they don’t pick up. They will keep you waiting for long hours to load or unload since they have only one dock. Last but not least after waiting for that long they will still have you wait for paperwork.
