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November 2023 by Lara
My organization recently hired IMS Relocation to assist with our move during a library renovation project. I cannot say enough good things about the professionalism of this company. Our move, which was multi-faceted, was handled seamlessly. Gabriel's crew was extremely hardworking, efficient, and polite. In addition to moving us out, and then back into our renovated library, the crew also assisted us with setting up a temporary library space. We could not have completed this project without IMS! I recommend them highly and without reservation.
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October 2023 by Rachel A.Z. Cavanaugh
Brett & The IMS Relocation are absolutely incredible! Our team uses them for all of our interior design projects and we can't recommend them enough! Their professionalism, attention to detail and customer service is white-glove quality and each and every one of our clients has been blown away. THANK YOU Brett & IMS Team! Yall are Godsends! <3 Rachel AZ Cavanaugh, Cavie Interiors | Cavie & Co.
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October 2023 by Mathieu K.
Malhonnête à fuir!!Incroyable, six mois d'enfer. Au printemps, j'ai demandé deux devis, un pour 4 mètres cubes et un autre pour 12 mètres cubes. Le devis pour 4 mètres cubes était de 4 990 $, tandis que celui pour 12 mètres cubes était de 9 900 $.Jusque-là, tout allait bien. L'agent était très agréable et répondait rapidement. J'ai préparé tous les cartons, mesuré chez moi et estimé environ 6 mètres cubes. Je m attendais donc a payer un peu au dessus de $4,990 et en dessous de $9,900.Lorsque les déménageurs sont arrivés, je leur ai demandé quel était le volume, et ils m'ont répondu qu'ils ne savaient pas, mais que je recevrais bientôt une facture avec la taille totale.Trois semaines plus tard, MAUVAISE SURPRISE, la facture était de 10 mètres cubes à 12,000 $.J'ai exprimé mon mécontentement, et ils ont finalement réduit le prix à 9 500 $. Cependant, cela m'a semblé étrange car le devis initial était de 12 mètres cubes pour 9 900 $, et là, ils me facturaient 10 mètres cubes pour 9 500 $. Malheureusement, je n'avais pas le choix, car ils avaient toutes mes affaires en otage, et je devais quitter le pays dans trois jours.Le déménagement a finalement eu lieu en France après des mois d'attente et une communication terrible avec IMS. J'étais présent pour la livraison et j'ai réalisé que mes 10 mètres cubes facturés à un prix élevé entraient facilement dans une caisse de 8 mètres cubes, qui n'était même pas pleine. J'ai demandé une facture, et ils ont ajusté le volume à 8 mètres cubes pour 9 500 $. Cependant, ils n'ont pas ajusté le prix, ce qui a compliqué la situation. Ils ont refusé de faire quoi que ce soit, jouant sur les mots. J'ai donc décidé de confier mon litige à un avocat et à une association de protection des consommateurs.Étant donné les avis que d'autres clients ont laissés, je ne dois pas être le seul dans cette situation. L'avocat a suggéré que nous entamions une enquête sur la société et que nous regroupions des clients qui ont également été victimes d'IMS. Je crains que mon argent soit perdu pour le moment, mais cela n'est pas acceptable. Il s'agit clairement d'une arnaque et d'une fraude, et je suis confiant que la justice canadienne saura rétablir la situation.En attendant, je suppose qu'ils vont répondre à ce message et essayer de faire croire que c'est moi qui n'ai rien compris. Cependant, l'avocat en charge du dossier ne doute pas de la malhonnêteté d'IMS.
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October 2023 by Linda Rutherford
Jeremy and his crew were professional and helpful. This was a big move and his crew kept good spirits and took great care with our belongings.
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October 2023 by Pat Rylee
Not enough adjectives in the dictionary to describe IMS Relocation. Best experience I’ve had with movers.. they actually do what they say …they treat your stuff like it was their own. Please do yourself a favor .. use these guys!!- pat r. -
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October 2023 by Katherine Henson
Amazing service. Friendly, professional, courteous, and on time. Packed my belongings with care and will arrive at my new home before I do. This has been my easiest move thus far!
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August 2023 by Kevin H.
Zero would be better. One of their loading crew stole $1,100 from a back-pack in my bathroom during our move. I reported it immediately. I honestly didn't expect them to compensate me, but I did expect some sort of outreach from management. Didn't happen. It took almost 50 days for someone from IMS to even call me and that required me writing an email and copying the owners. Didn't hear from an owner, just the Operations Manager. File this under "Customer service at it's worst." And guess what? I was a repeat customer. Never again. Lesson learned. Stay away from this company.
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July 2023 by Juliano Augusto Martins de Oliveira
Outstanding service. Gerardo and the crew did a fantastic job. I had zero demage on my stuffs after driving 1200+ miles. Couldn't be more happy. It was the longest and smoothes moving process I ever had.
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June 2023 by Marsha Cook
IMS far exceeded our expectations! Both the packing crew and the moving crew were so professional and careful with all our belongings. They were sensitive to the stress of moving and went out of their way being kind and caring. We felt like we made new friends and will certainly request the same crew when we are able to move back into our house. We highly recommend IMS to anyone making a move. The BEST!
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June 2023 by Laura McCoy
IMS was Outstanding during our recent move and storage of our home. On both ends, the movers were professional, handled our furniture with extreme care and wrapped everything like it was their own. The administrative side they were quick to respond and were flexible when we had some last minute changes. As an added bonus they were the best rates! This was the best move that we have had and we had no damage to our belongings! Thank you so much IMS you made moving as stress-free as possible!
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June 2023 by Suzy McAnally
Wonderful experience moving with IMS relocation. We had 2 drop off stops and it went perfect as planned. The moving team was extremely kind, professional and very gentle with all our furniture and belongings. I will 100% refer to them to all my friends when needing a great moving company. THANK YOU!!!
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May 2023 by Shaun Clarida
The experience from start to finish was great! As a first time mover, they made the transition so easy and stress free. Truly professional as what they do. Will for sure use again in the future and highly recommend! Thank you IMS
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April 2023 by Larry Kees
Our experience was great from the beginning and throughout the process. Brett was thorough and informative when he viewed our belongings for the move. We had to move our original date out and Brett and Tina were helpful and understanding. Our move was handled very professionally and courteously by Rafael and his crew. All in all we are very pleased and would gladly recommend IMS to anyone planning a move.
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April 2023 by surendran chittiar
Brett is awesome from the first meet to the final day move. Good overall value with a good quality of work! Thanks Brett for making this process smooth!
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April 2023 by Suzanne W.
I used them to move out of a 6500 square foot home and put 10,000lbs in their storage facility for a couple years. Great movers, so careful and make sure to protect all of my high end furnishings. When I used them to move my items out of storage, again they were efficient and curious in helping me with the logistics of this move!!! I would highly recommend IMS and especially Tina who was a God-send in helping with all of my logistical issues!!!
