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May 2024 by Martin Guerrero
I generally don’t like to make negative comments about a business. But this business sold a car that I had put an application in for because they got the paperwork done quicker with the other buyer. Insane to me.
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February 2024 by Regio Mtz
customer service in the workshop
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August 2023 by Noe Garcia
Get with Jorge Dude will take care of you awesome guy. My people, if you need a car, come with this Lord. Thank you Jorge and thank you five star cheverolet awesome place
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August 2023 by Ania P.
I would recommend shopping elsewhere for a vehicle if your looking for something or value and reliable. The markup on their used cars is ridiculous. They sold me a lemon and then told me to voluntarily repossess the car. So fuck up my credit and still owe on a car with a bad engine. They knew the engine was bad, I spoke to Manny in the service department who said it's a known issue, known to who?! I wouldn't have bought the car. I could go on with how terrible their customer service is and their lack of empathy. Literally said because i drove 8 hours to visit my family at Christmas is the reason why the engine went out?!? Uhmm what! A car is meant to be driven and I did all necessary maintenance at the correct time. Save yourself the hassle and shop elsewhere
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May 2023 by LORI MARIANI
Great Customer service
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May 2023 by Kitty C.
My car started having issues and the check engine light came on so I took it to autozone for a readout before having it towed to a garage for repairs. Came back with a handful of codes transmission related and a code for my wheel tire sensor (already knew it was an issue but not a major concern). Called GM warranty because my car had less than 73k miles. Was told it was covered under a special warranty so I dropped it off, 2 weeks later because that was the soonest they could look at it. Next day they called and said it would need a whole new transmission, covered, as well as a brake cable. I am by no means a mechanic but I grew up with them and have worked on my own cars so I know enough, more than most women. They wanted almost $500 to replace the brake cable so I asked if they could discount the labor since it would overlap with the transmission replacement and they were willing to charge me just for the part, $38. I though things were great except I never got an estimate when it would be fixed. Called them a few days later asking for a time frame and they then informed me the transmission control module wouldn't sync with the new transmission and would ALSO need to be replaced. Called GM warranty and after a LOT of back and forth they weren't going to cover it under warranty so I took out a loan to cover the cost of the repair. $1200. To go from $38 to a $1200 repair without anyone even bothering to call me left me irritated in the first place. I asked while they were repairing the TCM, transmission, and brake cable to let me know if there were any other issues besides the wheel sensor. I was assured multiple times no. I picked up my car and the check engine light was still on and it wasn't idling right so I stopped at the service desk and was told they forgot to clear the code and the tech cleared it. Drove it home, while arranging with my own mechanic to look at it because it still wasn't shifting gears and accelerating correctly but the engine light stayed off, I only lived about 10 miles away. Received a call from GM warranty, who were fabulous through this whole ordeal, the next morning and i let them know of my concerns and the fact that it had the engine light on and wasnt driving right when i left the dealership but i was going to have my mechanic look at it. Drove it to an appointment the next morning and the light popped back on and she went into safety mode. Called and had them come pick it up to be looked at AGAIN, less than 24 hours had passed. They tried to tell me that the wheel sensor was what was making the light come on. WRONG, that causes the ABS and trac control light and they continued to argue with me like i didnt know the difference. I was then texted a picture of a roughly 2" tear in my air intake hose and they wanted another $350 to replace it and said it was normal wear and tear. I just had my hoses checked in January and I KNEW that was not an issue when I dropped it off because I had a printout of all the codes that were being thrown. They argued with me and said it came in with the issue. One, I had the code readout proof that wasn't true. Two, they gave me back the car with the issue and tried to pass it off as the tech forgetting to clear the code. Three, they assured me the only issue left was the sensor. I told them they could speak with my mechanic going forward and hung up on them. Within 5 minutes they called me back and said they would be fixing it at no cost. 10:1 they tore it while fixing one of the other issues, it's a tiny ass engine compartment because I have a spark. My mechanic will be looking at it to check and see if they fucked anything else up and GM is following up with me to see what she says and let me know that there were other service complaints at this location too. If it hadn't been the transmission I would NEVER have taken my car in to them and will not be buying a chevy in the future. It also didn't help that the employees acted like I didn't know shit about cars because I'm a woman.
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April 2023 by GIOVANNI D
I have purchased two cars from Five Star Chevrolet and will consider my next one from them as well. Excellent communication from sales and finance team. They always make it fun and fair to do business with!
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April 2023 by Ron D
Simple and quick. I bought a pre-owned Equinox and was out in two hours. I now get all of my service done there as well! I loved the video the tech that changed my oil sent me about not needing any additional work. He showed me what he did and everything that was checked.
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April 2023 by John B
Thank you Alan and team at Five Star Chevrolet. Not only did I purchase my Silverado from there, but also get all my vehicles serviced with them as well. This includes my wife's Toyota and never have I had a bad experience. Keep up the great work!
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April 2023 by matt h
I am a very busy person and I love how fast and professional the sales and service team handled the sale of my pre owned jeep. After driving my jeep for a few months it started to wobble a bit, But when I called in and got ahold of Amanda my service advisor she got me in quickly and fixed the problem at no charge to me. Chris the Service manager called me the next day to check on my jeep which I appreciated very much. Amanda is amazing and Lloyd in sales is terrific! Sam Pack Chevy is a great dealership and I will refer all my friends and family.Thanks Sam Pack!****
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April 2023 by James P
Great Dealership to buy a Bolt EV from! Thanks to Jeff on finding the exact color and options I was searching for. Shout out to Jorge my sales rep for getting my custom add ons installed before I picked up. Very upfront and transparent on pricing and financing I love my BoltOn!
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April 2023 by Chuck N
I was looking for a used car they had in inventory. It was very smooth and great communication, as good as I've experienced over many years.This used vehicle was being bought for a grandchild, which at the last minute I had a relative donate one of their cars for his use.Even when they found this out they couldn't have been more understanding.They will have my business in the future when I personally have a need which will be in the next 12 months.
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October 2022 by Shannon W.
My husband and I bought a used, with 181 miles so really new, Ford Mustang Mach E. We were charged $10k over sticker but were told by the staff at 5 Star all electric cars were so hard to come by, that was the rule of thumb. We loved the car initially, but soon realized it had major issues, the phone will not stay connected and the screen which operates the entire vehicle blacks out intermittently. We took the car in, had a ticket open for 6 weeks, and they replaced the APIM, or brains of the car. It is now worse than ever. We took it back again, they said nothing was wrong. We appealed to 5 Stary Chevy to make good on the LEMON, they said they would do what they could to help us out, the result of which was 2 options, trade it for the exact same car but 1 year older and with 16K more miles; or take a $15,500.00 loss on a car for a trade-in. They on top of that, are selling the afore mentioned older model of our car on their lot for $61k, $2k more than they offered on our car. This is a rip-off, they knew the car had issues but told us when they sold it to us that it was just an over the air software update and there were no significant issues.
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September 2022 by Jess C.
Well this is my 2nd visit to the service department, I must say Amanda helped me, she was awesome! She greeted me promptly upon arrival, and was very professional and kept me updated from beginning to end. The service tech sent me a video of the 27 point inspection explaining it all. It was a great visit! They washed my truck, making it look brand new! I appreciate the team! I also want to thanks Chris, the service manager, for having the right people in place to make our experience a great one!
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August 2022 by S M.
Darryl Kelly did an excellent job helping me out. He was personable, knowledgeable, efficient, and very nice to work with. His time and effort were greatly appreciated.
