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March 2024 by Sharon Barkin
My family and I have been coming here for about a decade and have always been treated with respect and excellent medical care. I trust and respect Dr. Moran and his staff.
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February 2024 by Timothy Michael
Receptionist put me on hold just to turn me away.
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February 2024 by J
Today I received the worst service from two ladies answering the phone. I know they are new because I have been coming here for over a decade and only recently has calling in has ever been an issue. Things have gone downhill in hiring for people upfront. They either have an attitude both in person or over the phone especially. They wouldn’t let me pass a message to my doctor because that is not allowed. I’ll make sure to let everyone know that currently goes here too and my family who wanted to return to this practice to not come back. I only stayed for Bethany, but I am definitely thinking now about finding care elsewhere. I also asked to speak to a supervisor and they put me on hold then said they are all in a meeting. Let’s see how long it takes for ANYONE to call me back if that.
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February 2024 by Joshua Harm
Dr Hiscke is an exceptional, caring GP
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February 2024 by Texasvideos
I have used Family Medicine Associates for over 20 years. They have always taken great care of me. If I have a question I will get a return call quickly. Dr. Hischke and the rest of the staff are fantastic!
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December 2023 by Miranda
I should have checked out the reviews before scheduling an appointment here.I was seen for 2 minutes by the provider and had to wait 30 minutes after my appointment time after being asked to show up 30 minutes early.. so an hour total wait time to be seen for 2 minutes. I also asked to be seen for a new patient physical by Sophia the PA. That did not happen. I will not be coming back here or recommending this practice to anyone.
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November 2023 by Jay T.
Marla Lehman is a great PA. But if you need lab testing done then don’t go to them. Their lab is extremely slow. You can get faster results elsewhere.
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November 2023 by Dean Perez
Do not go here. I got charged a no show fee. I travel for work a lot and I never received a phone call. I have a work email and sometimes do not check my personal email. To my surprise, I got a $50 no show fee on the week I had to travel out of town for work. Do not ever go here. The nickel and dime rumors are true.
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October 2023 by Josh Gonzalez
They said the prescription was sent in both times I called different days but still haven’t been sent in
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June 2023 by Misty Midkiff
Amazing staff! Made me feel comfortable as soon as I walked in the door. Provided thorough education as needed. No wait time despite arriving an hour early !
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June 2023 by dvl00
If you are looking for a place that will consistently nickel and dime you for any reason then look no further. Complete lack of communication from them other than just a letter in the mail stating how much you owe. Will approve tests despite not being covered by the insurance. Believe the recent reviews on this place, definitely gone downhill.I also think its very indicative of this place as professionals that they only respond to the positive reviews, and make NO attempt to respond/remedy any of the numerous negative experiences multiple people have had.
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April 2023 by John Schuller
This is a Covid crazy practice that doesn't want to see long time patients. Poor service and protocols. Dr's don't want to see patients, just hide behind an outdated Covid protocol.
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April 2023 by L Sanchez
This practice has gone down hill. They will constantly miscommunicate with patients. Take days/weeks to fill a referral request.I received a bill mid/end of last year for a copay and thought it was weird since I hadn’t been to the practice recently. I called and was told it was because I discussed back pain with my physician. To which I said oh that was at my 2nd part of my physical. Why am I being billed? I went on to explain I have years of history of back pain and my physician asked how my back has been feeling, no further treatment was done, nor referral nor script filled she didn’t even touch me or do an exam. I was asked if I was disputing to which I said yes. Several days later I was told that it was waved. I continued to schedule visits at which no time was I questioned about a remaining balance.I called in today for some help with back dating my insurance so I can be reimbursed for payments and I’m told I owe $30 for a visit last year (the payment that I was told was waved). Confused I explained the situation and was told I was never required to pay the outstanding balance since seeing the practice recently. The person said well they see no notes or activity and they must’ve missed telling me about it. Lies. Bc I can tell you these greedy people ALWAYS make sure I pay before I can even schedule an appointment. I’ve been going here since I was 14. Something has changed here even though the admin insisted she’s been there 20 years and nothing has. Not only that but I didn’t even get the help I called in for! But they sure can make sure to ask for money.. Which further proves my point, if this was a balance I’ve owed since last year they would’ve made sure to collect! they’ve seen me face to face many times and now all of a sudden this charge re appears. Mind you I never received another bill since the amount was waved after I originally disputed it. They talk to you like you’re crazy or lying and don’t provide any level of care or understanding and that more than anything is what makes me upset apart from people just failing miserably to do their job.Laibstain was a god send and the only one that kept me there, I should’ve left the minute she was no longer there. There’s also one gentleman who is an X-ray tech who remembers me from the time I was a kid to pregnant to having my child. He is so friendly and always asks about my family. He’s amazing and he always makes sure I’m taken care of and will tell other staff, she’s been here for years I’ll take care of her. If only other staff showed that level of care.
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March 2023 by Melissa Hoisington
Been going here for probably 20 years now and been very happy. Have seen Dr Hischke for most of that, but have also seen other doctors and PA’s who have also been great. Office staff is professional and kind, which is saying a lot in today’s day and age where people are taking a customer service beating from the general public.
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February 2023 by Brandi Zabojnik
The employees who answer the phone are very rude, condescending, and unhelpful. If I did not like my Dr so much, I would have already gone somewhere else; which I am definitely considering now. My family and I have been coming here for over 20 years, and the past few years, the level of customer service has completely gone downhill. It is horrible customer service.
