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March 2024 by Kristal De la fuente
They didn't help me and the girl was very
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March 2024 by Adrian Hernandez
Love the face lift looks nice and neat.
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March 2024 by Ace Williams
I have been going to this dunkin for a while. I don’t know what it is but they always mess my drink up.Nine times out of ten I have to send my drink back because of its taste. Sometimes I don’t have a chance to send it back or say anything.They didn’t add enough of this or enough of that. After chance after chance to get it right and it’s still incorrect it’s really irritable knowing as a customer you give them those many chances.This has happened countless times .How aren’t they knowing how to make drinks or trained well enough to do so?Although my drink does taste good for at least once this time ,the one you see in the picture below is a large churro latte no ice no whip.I had to wait twelve minutes for that at least. The first one that was made was taken by someone else. How could my drink get taken away when they should’ve said the name of the drink but didn’t when handing it out?I’m annoyed by the inconsistency and inconvenience. How aren’t able to pick up the pace of things as well. The lady with purple and brown hair was responsible for my drink being handed out. I think she is a manager of some kind. Another lady that took my order at the register was newer with dark brown hair and a wedding ring. She had the best customer service. Friendly demeanor and she was super fast with the cash register. She made my drink over by being showed by the lady with purple and brown hair and it was good. Even when that lady with purple or brown hair makes my drink or anyone else makes it, it doesn’t taste good. Please do better Dunkin!!!!
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March 2024 by LeAnn
I don't know whats going on at this locatio. Me and two of my co-workers had the ice coffee and they all tasted bad! I also ordered a dozen donut holes only to receive nine in the bad and they were hard. So disappointed at this
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February 2024 by Kathy Sechrist
Donuts always good and warm but no maple donuts?
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February 2024 by 2216
This location has gone downhill quickly today I was in line for about 5-7 minutes for a cup of coffee and a donut. The service is slow employees don’t seem to know what’s going on. The new manager has no personality seems to be angry all the time. Last week I purchased bagel holes got home they weren’t even cooked today I got coffee and it was GROSS! The drinks are inconsistent you might get a great drink this week and the next week it’s garbage. I’m going back to Starbucks!!
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February 2024 by Lins Philips
Made order through the website for a get-together. Went to pickup and was told they don't have the donuts, and neither would they refund; come back tomorrow morning to get the donot we ordered.. so I had to drive another 20 minutes to get the food we wanted. Bad customer service and attitude.
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February 2024 by Adeel Jivraj
Terrible service! Couldn’t make tea right.
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February 2024 by Oswaldo Antonio Morales Finol
Very good donuts, very fresh, good for snacks and
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January 2024 by Andrea Bell Thomas
Over priced for small products.Not friendly.
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January 2024 by Steve Alston
Better tasting coffee at less than half the price of Starbuck. They have French vanilla cappuccino!
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January 2024 by Dionne Murphy
The Gm here is so sweet..if I buy my crew doughnuts I will always come to this location ?Parking: Great parking
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January 2024 by Marie Aldan
Came here to walk in at 7:20 and their doors were already closed. They just looked at me trying to open the door even if they are suppose to close at 8pm. Horrible service too at drive thru, asked for a classic donut and they said “which one” and I said “the classic one?” And girl says “yeah but there’s so many of them” mind you it’s my first time so I would not know that. Just horrible service. If you don’t like your job, please go somewhere else.
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December 2023 by jimmy rustles
Always friendly staff and quick service. I love the remodel, the store looks so much better and things seem to be a lot more efficient. My drinks and food are always made quickly and I don't think I've ever had an issue. The donuts always taste fresh and I've never had a bad coffee from this location! Sarah has great customer service and I'm always greeted with a smile and kind service when she is there. Gabe also has such friendly service. These two are part of the reason carrollton dunkin is my favorite!
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December 2023 by CJ does Random
This location has gone downhill the past few months. Not sure if it’s under new management or what occurred.You go and see items on the menu only to be told it’s discontinued. Why is it on the menu still? They offer a substitute and that’s either out of stock or again discontinued.Train these employees then to know what’s available and not and remove items off the menu if they are no longer available.The service time frame has gotten longer and longer. I used to love going here because they were quick and great service since about August 23-now this location is horrible.Ordering ahead does nothing because the service is still slow. I would come here because they were better than Starbucks and breakfast was great but now this location will have to be on my don’t even bother unless you have time.
